Have made 2 bespoke purchases over the previous 6-9 months. Both have arrived in good time, well packaged, undamaged and EXACTLY as ordered. Not inexpensive but very good quality and worth every pen... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Just exceptional service, phoned three times for advice on a fire door (I have zero knowledge), on every occasion the person who picked up the phone gave me as much time as I needed, had encyclopaedic... See more
Company replied
We had a positive experience overall with the doors arriving in time and as described. The sales team were very helpful in dealing with any queries and providing clear costings and availability of sel... See more
Company replied
Ryan got in touch to confirm my requirements for a fire compliant pocket door. His advice and help was appreciated. A would like to feedback on LPD - I feel for the price and weight of the doors (w... See more
Company replied
Company details
- Building Materials Store
- Aluminum Window Manufacturer
- Carpenter
- Door Supplier
- Flooring Store
- Home Improvement Store
Written by the company
The UK’s leading door supplier - Norwich📍Best prices and deals across the internet with top customer service. Tag us to be featured on our page!
Contact info
14 Marriot Close, NR2 4UX, Norwich , United Kingdom
- 01603622261
- sales@doorsuppliesonline.co.uk
- www.doorsuppliesonline.co.uk
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still haven’t picked up doors
Still haven’t picked up doors. All you seem to be doing is delaying the collection and refund and constantly asking for photos of the doors which is getting beyond a joke.
November 10, 2025
Reply from Door Supplies Online
Hi Matt,
I do apologise for the delay in arranging a collection. We have to ensure the goods are still in their original condition and from the images provided there seemed to be some issues, so we just have to make sure this is all suitable and will get this confirmed as soonas we can, we do not aim to delay anything.
Best Regards,
DSO
Very pleased
Very pleased. Kept me up to date throughout and prompt delivery on day.
November 10, 2025
Reply from Door Supplies Online
Hi Richard & Jane,
Thank you very much for the review and the kind words, happy to know the team were able to keep you informed on this.
Let us know if there is anything else we can help with.
Best Regards,
DSO
Beautifully made oak front door and…
Beautifully made oak front door and frame made for us at 2/3 of the price that my mother had paid for a UPVC door.
They did a great job of fittign all the door furniture and now the house looks fantastic.
November 20, 2025
Unprompted review
Reply from Door Supplies Online
Hi Rick,
Thank you very much for the 5 star review and happy to hear that the solid oak door is looking good and all went well with the order.
Best Regards,
DSO
Excellent service and product
Excellent service and product. Really appreciate the team!
November 3, 2025
Reply from Door Supplies Online
Thanks for the great review Lee!
Pleased to hear you like the doors and the team were able to help sort this out.
Regards,
DSO
Easy to communicate with
Easy to communicate with, gave me a good deal, and delivery was on time.
Doors look good although they've yet to be hung.
November 3, 2025
Reply from Door Supplies Online
Hi Suzanne,
Thank you for the review, it is great to hear that all went well and you are happy with the doors.
Let us know if there is anything else you need at all.
Best Regards,
DSO
Great Service
I emailed the company as I had a few concerns about my delivery. Received a quick reply and a follow up call to reassure me and explain what the delivery arrangements would be. The delivery arrived on the specified day and the driver was extremely helpful. The doors look really good.
October 21, 2025
Reply from Door Supplies Online
Good Morning Joe,
Thank you very much for your review. I am glad to hear that all the aspects of the order went well.
If you ever need anything else then please do let us know.
Best Regards,
DSO
Bespoke joinery pieces
Have made 2 bespoke purchases over the previous 6-9 months. Both have arrived in good time, well packaged, undamaged and EXACTLY as ordered. Not inexpensive but very good quality and worth every penny. Ready to order another bespoke piece and will need doors throughout the house in due course. Would highly recommend and will certainly use again!!!
November 19, 2025
Unprompted review
Reply from Door Supplies Online
Hi Geoff,
Thanks for the 5 star review we really appreciate it. Many thanks for also coming back as a repeat customer and anything you need then do not hesitate to get in touch.
Best Regards,
DSO
Great door quality plus excellent…
Great door quality plus excellent customer service, can't recommend enough
October 27, 2025
Reply from Door Supplies Online
Thanks for the review Heather, glad to hear all went well on the order. Please do let us know if there is anything else you need at all.
Best Regards,
DSO
Very comfortable experience
Very comfortable experience. the price was competitive and delivery was as agreed and fast. thank you
October 28, 2025
Reply from Door Supplies Online
Hi Paul,
Thank you for the review and helping support local business. Anything else you need then please feel free to come back to us on this.
Best Regards,
DSO
Good company to deal with
Good company to deal with, the doors are of a better quality than other we have fitted, their trim around the door is greater than a lot of the cheaper variants.
October 21, 2025
Reply from Door Supplies Online
Hi Paul,
Thanks for the review and we are happy to help. Glad the doors were able to suit your needs.
Let me know if you need anything else.
Regards,
DSO
Satnam Klaar
Praise to Doors Supplies online,
I recently ordered from Door Supplies Online, and I can confidently say their customer service is some of the best I’ve ever experienced. From start to finish, the team was incredibly supportive, knowledgeable, and genuinely committed to helping me get exactly what I needed.
I worked closely with Luke, who guided me through the entire process with patience and expertise. He kept me updated at every stage and made sure all my questions were answered quickly and clearly. I also spoke with Ryan, who was just as helpful and friendly. It’s rare to find a company with a team that cares this much about their customers.
The whole experience was smooth, stress-free, and reassuring. If you’re looking for quality products backed by top-tier customer service, Door Supplies Online is the place to go. Highly recommended!
Satnam Klaar
October 24, 2025
Unprompted review
Reply from Door Supplies Online
Thank you so much for the incredible 5⭐️ review, Satnam! We’re genuinely grateful for your kind words and thrilled to hear you had such a positive experience. Luke and Ryan will be delighted to know their support and communication made the process smooth and stress-free for you.
We take great pride in offering quality products backed by genuine customer care, so it’s fantastic to see that come through in your experience. Thanks again for recommending us — we really appreciate your trust and support!
Best Regards,
DSO
Reply from Door Supplies Online
Hi Akmal,
Thank you so much the the kind 5 star review, I am glad to hear everything has gone well.
Best Regards,
DSO
Really great communication and very…
Really great communication and very helpful. Great products too!
November 9, 2025
Unprompted review
Reply from Door Supplies Online
Thanks, Thom! Really appreciate the 5⭐️ review and kind words. Great to hear communication and products both hit the mark — we’ll make sure to keep it up.
Best Regards,
DSO
First Class
The doors supplied by Doors Supplied Online were first class. The quality is superb and has made such a difference to our home.
They arrived promptly, were undamaged and were exactly as described on the promotional site.
They are to be thoroughly recommended.
October 17, 2025
Reply from Door Supplies Online
Thank you for the fantastic 5⭐️ review, James! We’re delighted you’re so pleased with the doors and that they’ve made such a difference to your home. Great to hear everything arrived on time and in perfect condition. Really appreciate the recommendation!
Regards,
DSO
Good quality oak boards delivered…
Good quality oak boards delivered quickly!!
Really pleased with the quality of the cuts I was given, previous suppliers have given me boards with twist and massive warps, but theese guys gave me lovely straight and square cut sawn boards, very happy, I've found my new hardwood supplier!!
October 23, 2025
Unprompted review
Reply from Door Supplies Online
Thanks so much, Jac! Brilliant to hear you’re pleased with the oak boards and cuts — the team will be thrilled with your feedback. We’re really glad we could provide the quality and precision you were after, and it’s great to have you as a returning customer for your hardwood needs.
Delivery driver was very helpful
October 14, 2025
Reply from Door Supplies Online
Thanks for the 5⭐️ review, Martin! Great to hear our delivery driver made things easy for you — we’ll be sure to pass on the feedback.
Regards,
DSO
Really helpful company
Really helpful company - Sam and Jamal were great - with good doors at very reasonable prices.
October 13, 2025
Reply from Door Supplies Online
Thanks so much, Martyn! Really appreciate the 5⭐️ review — glad to hear you found the doors great value and that both Jamal and I could help. Always a pleasure to deal with customers like yourself.
Best Regards,
Sam and the DSO team!
Excellent service
We have received a fantastic service from your company. You have been very helpful and the notifications for delivery have been amazing. It is great to purchase from a fantastic company who have been very attentive. Excellent service and very polite staff.
October 11, 2025
Unprompted review
Reply from Door Supplies Online
Hi Clare,
Thank you so much for the wonderful 5⭐️ review! We’re delighted to hear you found our service helpful and the delivery updates useful — we really pride ourselves on keeping things smooth from order to delivery.
I’ll be sure to share your kind words with the team — they’ll be chuffed to hear it!
Best Regards,
DSO
Good friendly service
Good friendly service, Doors arrived a few days after order placed.
September 26, 2025
Reply from Door Supplies Online
Hi Jeremy,
Thank you for the review and I am glad all went well with the order.
Regards,
DSO
Excellent experience with Door Supplies Online
Door Supplies Online provided a great overall service, and I’m really pleased with how everything was handled. There were a few issues during the process, but Jamal made sure they were resolved smoothly and kept me updated all the way through. It’s clear the company cares about its customers and stands behind its service.
Highly recommended.
October 24, 2025
Unprompted review
Reply from Door Supplies Online
Thanks so much for the 5⭐️ review! Really glad to hear you’re pleased with how everything was handled and that Jamal looked after you throughout. We do our best to make sure any issues are resolved quickly and customers are kept in the loop, so it’s great to see that come through.
Appreciate the recommendation and your support!
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