Was a good shopping experience, I ordered a foundation but it was far too light. Might be helpful to have a way of getting small samples, as it can prove costly to go by pictures for this.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Omg. I am pleased I found the courage to try this brand. I struggled to find my shade match in make up and I have wasted money on make up that end up not being my shade. The make up colour match pal... See more
Company replied
I love the colours of your lipsticks - they remind me of the intense colours of Biba. I'm not a black woman - but whenever I wear your Orange Shimmer lipstick, (for example) I have people asking me wh... See more
Company replied
I am very happy with my resent purchase from Doris Michael's. I particularly like the stick powder, and the cream to powder product. It's just the right shade for my skin. Leaves my skin sm... See more
Company replied
Company details
Written by the company
Doris Michaels created her own cosmetic company in 2006 after many years working for major manufacturers. Realising high street brands do not properly cater for black skin, Doris wanted to give every black woman the opportunity to enhance their personal beauty with the best possible cosmetics to suit their skin at an every day price.
Contact info
PO Box 1325, ME14 9RD, Maidstone, United Kingdom
- 01622687377
- info@dorismichaelscosmetics.com
- www.dorismichaelscosmetics.com
4.7
Excellent
152 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was amazing that I ordered my items
It was amazing that I ordered my items, and the next I got them.
Everything was intact and nice.
December 22, 2023
Reply from Doris Michaels Cosmetics
Dear Mary, thank you for leaving us such an excellent review. We are thrilled that you loved your experience; customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thank you once again for sharing your lovely experience with us🙏❤️🥰
The responsiveness was good
The responsiveness was good. The postage was very prompt.
November 30, 2023
Reply from Doris Michaels Cosmetics
Thank you Nophie for your lovely review – we appreciate it 🙏❤️
Your customer service sales…
Your customer service sales representatives was greatly appreciated.
Was able to have a one and one with someone who was so efficient and professional.
I was impressed in how they were able to assist me in due time and order..My order came even before hand .
It was a pleasure having the opportunity to speak to her.
August 9, 2023
Reply from Doris Michaels Cosmetics
Dear Tammie, thank you for leaving us such an excellent review. We are thrilled that you loved your experience; customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thank you once again for sharing your lovely experience with us🙏❤️🥰
The product is smaller than I expected.
July 27, 2023
Reply from Doris Michaels Cosmetics
Generally speaking, Tester Palettes with multiple colours are designed to hold only a small quantity of material so you can colour match your tone in the comfort of your home. After identifying the correct shade for your skin-tone, you go and purchase the normal size of the product in the shade you want.
Your criticism about the product, presumably it is about the amount of product in the palette is surprising because, it is clearly stated on the website that each palette contains 2g of each of the five colours in the palette.
To give a 3* star rating because you didn’t know what 2g of products looks like is rather unfair. Nevertheless, thank you for the review 🙏
I have been using products from this…
I have been using products from this company for quite sometime now and I can guarantee that their products are very good especially the Cream to Powder (CTP) foundation.
I will recommend it any day.
The company works tirelessly to improve their products . This is proven in the massive improvements to their products.
They seem to be listening to their customers.
March 19, 2023
Reply from Doris Michaels Cosmetics
Thank you, Mooch, for telling the world how much you love our products especially our Creme To Powder Foundation🙏 We appreciate it! We wouldn’t be here without the continued support of fabulous loyal customers like you! 🙏❤️ Please continue to spread the word😀
Reply from Doris Michaels Cosmetics
Thank you Nycette for taking the time to leave us such a lovely review – we appreciate it 🙏❤️ Please spread the word😀
Excellent products!!!
June 22, 2023
Reply from Doris Michaels Cosmetics
Thank you Angela for your lovely review – we appreciate it 🙏❤️ Please spread the word😀
Reply from Doris Michaels Cosmetics
Thank you Cinda for your lovely review – we appreciate it. We wouldn’t be here without the continued support of fabulous loyal customers like you! 🙏❤️
Fantastic!
The delivery was pretty quick and pleased with purchase. I've had it before and just ran out so bought another. Great price too! 👍
May 5, 2023
Reply from Doris Michaels Cosmetics
Dear Aldith, thank you for leaving us such an excellent review. We are thrilled that you continue to love your experience; customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thanks once again for sharing your lovely experience with us🙏❤️
The customer service provided by the…
The customer service provided by the seller was wonderful.she was so calm, kind and patient when explaining the products. She had good knowledge of the products she was selling.
March 30, 2023
Reply from Doris Michaels Cosmetics
Dear Mrs Kevani Tadiumi, thank you for leaving us such an excellent review. We are thrilled that you loved your experience; customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thanks once again for sharing your lovely experience with us🙏❤️
I use the blush bronzer daily and…
I use the blush bronzer daily and always buy online. The quality of ingredients feels good on the skin and it also sits well all day whilst giving my skin a healthy glow. I have been using this product for many many years and receive many compliments about how it looks on a daily basis. This bronzer goes a long way and lasts a long time, you get a lot of value for the price of this product. Thank you for making such lovely products Doris Michaels!
March 16, 2023
Unprompted review
Reply from Doris Michaels Cosmetics
Dear Lydia, thank you for leaving us such an excellent service and product review. We are thrilled that you continue to love your experience; our team will definitely be happy to read what you shared. Customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thanks once again for sharing your lovely experience with us🙏❤️😍
Efficient ordering service and products…
Efficient ordering service and products received earlier than expected. What more could you want!
February 20, 2023
Reply from Doris Michaels Cosmetics
Dear Sonia, thank you for leaving us such an excellent review. We are thrilled that you loved your experience; customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thanks once again for sharing your lovely experience with us🙏❤️
Reply from Doris Michaels Cosmetics
Thank you Jackie for leaving us such an excellent review. We are thrilled that you loved your experience; customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thanks once again for sharing your lovely experience with us🙏❤️
Product arrive in good time
Product arrive in good time. Packaging was secured so no damage to product
January 10, 2023
Reply from Doris Michaels Cosmetics
Thank you Elizabeth for your review – we appreciate it 🙏❤️
Customer Service is Excellent
Missed delivery twice. Received phone call from Doris Michaels to rearrange delivery.
Very good products
December 3, 2022
Reply from Doris Michaels Cosmetics
Thank you Oyato for your review from everyone at Doris Michaels Cosmetics 🙏❤️
Vastly improved service
Vastly improved service, quick delivery even considering Royal Mail are constantly striking. Thank you very much, very happy with my product too, as always - great product for black skin.
December 1, 2022
Reply from Doris Michaels Cosmetics
Thank you so much Kanta for your lovely review - much appreciated 🙏❤️ And yes, we do try our best always to please all of our customers because without you guys, we won't have a business😀
Great service delivered on time
November 4, 2022
Reply from Doris Michaels Cosmetics
Thank you, Shaz, for your lovely review – we appreciate it 🙏❤️
Speedy delivery
September 10, 2022
Reply from Doris Michaels Cosmetics
Thank you Janice for your review – we appreciate it 🙏❤️
Best Foundation I Have Ever Used!
The title says it all. First I bought the sample palette to find my foundation shade, and then I purchased the foundation stick. For the first time in my life, I have found the exact match for my skin tone and I am so happy about that. The formula is excellent and it wears beautifully. This brand is absolutely amazing!
September 10, 2022
Reply from Doris Michaels Cosmetics
Thank you, DG, for your lovely review – we appreciate it 🙏❤️ Please spread the word😀
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.