Was a good shopping experience, I ordered a foundation but it was far too light. Might be helpful to have a way of getting small samples, as it can prove costly to go by pictures for this.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Omg. I am pleased I found the courage to try this brand. I struggled to find my shade match in make up and I have wasted money on make up that end up not being my shade. The make up colour match pal... See more
Company replied
I love the colours of your lipsticks - they remind me of the intense colours of Biba. I'm not a black woman - but whenever I wear your Orange Shimmer lipstick, (for example) I have people asking me wh... See more
Company replied
I am very happy with my resent purchase from Doris Michael's. I particularly like the stick powder, and the cream to powder product. It's just the right shade for my skin. Leaves my skin sm... See more
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Company details
Written by the company
Doris Michaels created her own cosmetic company in 2006 after many years working for major manufacturers. Realising high street brands do not properly cater for black skin, Doris wanted to give every black woman the opportunity to enhance their personal beauty with the best possible cosmetics to suit their skin at an every day price.
Contact info
PO Box 1325, ME14 9RD, Maidstone, United Kingdom
- 01622687377
- info@dorismichaelscosmetics.com
- www.dorismichaelscosmetics.com
4.7
Excellent
152 reviews
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Reply from Doris Michaels Cosmetics
Thank you Bongani for your lovely review – we appreciate it 🙏❤️
I am satisfied with the service and…
I am satisfied with the service and product, particularly the brown eye and lip twist-up pencil.
August 15, 2022
Reply from Doris Michaels Cosmetics
Thank you Mo for your review from everyone at Doris Michaels Cosmetics 🙏❤️
Reply from Doris Michaels Cosmetics
Dear Sonia, thank you for leaving us such an excellent review. We are thrilled that you continue to love your experience; customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thanks once again for sharing your lovely experience with us🙏❤️
Reply from Doris Michaels Cosmetics
Dear Rosy, thanks for leaving us such an excellent review. We are thrilled that you loved your experience; customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thanks once again for sharing your lovely experience with us🙏❤️
These critiquing DorisMichaelsCosmetics must be CRAxY people
DORIS MICHAELS COSMETIC Super Super Super Brand, my sister has been ordering from you for more than 5years and I buy your excellente products from a shop in Tottenham, I don't know if it is allowed to mention name?
We both found these your products THE BEST, as good or even better than Imam at not even half or third of that price! And a better bigger range of colours.
I could not help reading others to see what CRAxY person can leave you any review other than 5 star.
First craxy Comfort spends less then the free postage amount, then smears the company that he/she never got the free postage!! From where she came???
I looked at the piclink you gave, you used correct packaging with a nice generous sized box same as my sisters gets from you. So other Comfort complaint is rubbish. I use google, can be she works for NHS, may be I can find if she treat her patients the same way?
Secondnumber craxy Temba in stead of being greatful she gets charge less postage than your PostOffice cost, complains charge is too high!!! Doesnt she know to look up PostOffice prices?? Cost you £5.55, she complain you charge her £4.99, but really you charge her only £4, I read everything.
Then she, opposite direction complaint to her cousin firstnumber craxy, wants you to cram product into a bag smaller than size of product itself (????) which is not possible, may be she want you to chop-stick in half, to get cheaper postage. I think she watches Doctor Who to much, magic telephonebox bigger on inside!!!!
On behalf all of your decent loyal customers 99 per cent, I give you an apology for these two Craxys. Can be the hot weather make their condition worse. Please do not give up the business as you wrote, just put such ignorants and idyits out from your mind and keep rolling!!!!!!!!!
xxxxxx Gloria
July 19, 2022
Unprompted review
the service is excellent
I have been a customer for over 8 years,
the service you provide has always been excellent.
products excellent
servcie excellent
July 19, 2022
Reply from Doris Michaels Cosmetics
Dear Paulebe, thanks for leaving us such an excellent review. We are thrilled that you continue to love your experience; customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thanks once again for sharing your lovely experience with us🙏❤️
The postage charge is too expensive
The postage charge is too expensive, and considering I paid £4.99 just for postage I expected it to be 1st class and arrive quicker. It took a few days which I’m not overly impressed by. If you are charging that much because of the box, then send smaller items in a large envelope - they can fit.
Edit: thank you for your reply, yes my mistake I paid £4 for postage (99p difference), I stand by what I said the products I ordered are small enough to fit in a padded envelope and it is something you should take on board as constructive criticism as a pose to taking it so personally. The box and packaging are an unnecessary size and not good for the environment. Furthermore does 2nd class postage take 1 week to arrive?
July 9, 2022
Reply from Doris Michaels Cosmetics
Thank you Kanta for your review and comment – we appreciate it.
Even though you have been ordering from us roughly since 2018, without leaving a review of your purchases, your 3-star rating on this occasion is unfair because you placed the order online at 9.05 PM on Saturday 2nd July 2022, long after office closing hours, and our office opening hours is Monday – Friday, 9am – 5pm.
You paid £4.00 for 2nd class postage & packaging, not £4.99 as you wrongly claim. This was displayed when you placed the order and in the paper invoice which accompanied the order.
The goods, properly and safely packed in a "Small Package" (the contents cannot be flat packed to be less than 2.5 cm thick) were shipped out immediately the Post Office reopened, i.e., on Monday 4th July 2022, using the Signed-For service. Your order was delivered on Saturday 9th July 2022.
Leaving aside the cost of packaging, Royal Mail postal charge for such a package (up to 2 kg, sent Signed-For) is £5.55 (First Class) or £4.45 (Second Class), i.e., more than what you were charged.
You didn't bother to check before you slandered us.
Indeed, some customers are so unreasonable and unfair that an honest businessperson just wants to give up.
Edit:
Madam.
The thickness (diameter) of the creme stick you ordered is 3.1 cm. Feel free to verify this.
Even if the jiffy bag / padded-bag miraculously had zero thickness, which is impossible, and would mean it offered no protection to the contents, that is TOO THICK.
For by Royal Mail rules, over which we have no control, the maximum thickness for a Large Letter is 2.5 cm.
3.1cm thick items cannot be sent that way. The cheapest way is as a Small Packet. Btw, Second class post is supposed to take two to three working days, but it is not a guaranteed service and it depends on the level of staffing in the area, which is beyond our control.
Further, a cardboard box is recyclable; majority of jiffy bags contain plastic and are not.
For your information, we used to use jiffy bags, but customers used to complain that the products arrived damaged as Royal Mail staff squeeze it through their letter boxes, and we end up having to replace the products so we had to stop using it for thicker products like the crème stick you ordered.
The items were easy to order and…
The items I wanted were easy to order and arrived promptly in good condition.
June 23, 2022
Reply from Doris Michaels Cosmetics
Thank you Romana for your review from everyone at Doris Michaels Cosmetics 🙏❤️
I received my order on time
June 7, 2022
Reply from Doris Michaels Cosmetics
Thank you Djeri for sharing your lovely experience with us🙏 We appreciate it!
Very good and affordable makeup.Suits…
Very good and affordable makeup.Suits my skin very well.
June 6, 2022
Reply from Doris Michaels Cosmetics
Thank you Mary for your lovely review from everyone at Doris Michaels Cosmetics 🙏❤️
I have always used ur prodct and ialways recommend it to friends after looking at my face and say wow
I nave always used ur product and always recommend it to my friends. Today my friend bought a creme stick from Peckham.
May 30, 2022
Reply from Doris Michaels Cosmetics
Thank you so much Martha for your lovely review - much appreciated. Thank you again for spreading the word😀 We wouldn’t be here without the continued support of fabulous loyal customers like you! 🙏❤️
Product is excellent for black skin…
Product is excellent for black skin especially on mine with a predominantly yellow undertone. I have tried countless products but never found a true match, the bronze 04 lipstick is now my daily favourite go to. A suggestion though, would be to increase the product quantity.
May 28, 2022
Reply from Doris Michaels Cosmetics
Thank you Buky for your lovely review and comment– we appreciate it 🙏❤️
Very good product and good price us…
Very good product and good price us well much my skin.
May 19, 2022
Reply from Doris Michaels Cosmetics
Thank you Patience for your lovely review – we appreciate it 🙏❤️
Fabulous service as always.
May 14, 2022
Reply from Doris Michaels Cosmetics
Dear Georgina, thanks for leaving us such an excellent review. We are thrilled that you loved your experience; customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thanks once again for sharing your lovely experience with us🙏❤️
Reply from Doris Michaels Cosmetics
Thank you for your lovely review – we appreciate it 🙏❤️
Reply from Doris Michaels Cosmetics
Dear Joyce, thanks for leaving us such an excellent review. We are thrilled that you loved your experience; customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thanks once again for sharing your lovely experience with us🙏❤️
This product are perfect
This product are perfect. But too small . If only you could improve more on the quantity,it will be a topnotch
April 28, 2022
Reply from Doris Michaels Cosmetics
Thank you Christy for your review and comment– we appreciate it 🙏❤️
Service from ordering to delivery is…
Service from ordering to delivery is excellent.
Product are as expected
April 13, 2022
Reply from Doris Michaels Cosmetics
Thank you for your lovely review – we appreciate it 🙏❤️
Delivery
Great customer service. I appreciate the follow up. The item was delivered within days.
April 11, 2022
Reply from Doris Michaels Cosmetics
Thank you for your lovely review – we appreciate it 🙏❤️
Reply from Doris Michaels Cosmetics
Thank you for your lovely review – we appreciate it 🙏❤️
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