Excellent sales service. Quick no fuss delivery. New mattress put on bed. Old one taken away. Mattress very comfortable. Sleeping well.
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See what reviewers are saying
when dreams were contacted about the problem I had with a mattress, they didn't hesitate to put things right. Simon, from customer services offered to have a brand new mattress delivered,free of char... See more
Customer advisors were helpful and knowledgeable of their product range. My new mattress is good. The delivery was quick and efficient - thanks.
Purchased a mattress from the Ayr store assisted by Kieran who help us use the Sleepwatch machine and then showed us the recommended mattresses. Very useful process and excellent advice from Kieran he... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 12 Heathfield Retail Park, KA8 9BF, Ayr, United Kingdom
- 01292430266
4.8
Excellent
134 reviews
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Mattress delivery earlier than scheduled, a great help.
Mattress delivery earlier than scheduled to accommodate my hospital appointment which was greatly appreciated. Quality of mattress has proven very acceptable to incumbent.
September 28, 2024
Excellent in store assistance and…
Excellent in store assistance and delivery was helpful and polite
September 27, 2024
Very helpful staff the minute we walked…
Very helpful staff the minute we walked in they were over to help us 😀
September 21, 2024
Great customer service by
Very happy with purchase and service from showroom to bedroom. All staff were friendly and helpful.very knowledgeable on products and guys assembled the new bed quickly.
September 20, 2024
Awesome Communication & Service delivery
Communication, communication, communication! Great service. Thanks guys
September 13, 2024
Efficient service and decent employees
September 8, 2024
The sales lady
August 31, 2024
The member of staff was really helpful…
The member of staff was really helpful and helped us choose a new mattress. The mattress is fab and much better on my back.
August 24, 2024
On timeTop class
On time, respectful of property very polite & friendly. Got the bed delivered and assembled quickly.
August 25, 2024
Choosing both mattress and bed was an…
Choosing both mattress and bed was an easy process, your assistant was friendly and helpful.
August 22, 2024
Very satisfied.
The sale was easily completed and the delivery on time with updates on a regular basis. The product was of good quality and well protected for transportation.
July 26, 2024
Excellent
Due to unforeseen circumstances I had to change my delivery date a few times . The shop were excellent and changed everything to suit me.
The installation team were very professional and friendly.
July 21, 2024
Very professionally and polite…
Very professionally and polite throughout , from first visit to the store to prompt delivery of beds.
July 21, 2024
Good
Salesperson wasn't pushy and assisted with the various mattresses that would suit me, before leaving me alone to decide what I wanted.
July 13, 2024
Customer service at Heathfield
Customer service at your Heathfield, Ayr store was excellent followed by courteous and obliging delivery team
June 29, 2024
We were giving a very warm welcome and…
We were giving a very warm welcome and took around the store to test out all beds and given all the information we needed to make an informed decision, great staff very friendly
April 17, 2024
All Good.
Purchased a new mattress. All good, from purchase to delivery. No issues. Comfy item.
May 18, 2024
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