Dreams - Ayr Reviews 

Delivery was excellent, delivery men very courteous and explained everything couldn't fault them at all.

Bed purchase

From entering the ayr store to completion of purchase of the bed the girl was very knowledgeable when i explained what i wanted . Delivery was 1st class both guys very respectful of my home
Well done to all ...
My mistake was not measuring up for a new bed lol 😅

Friendly and polite in the shop and delivery service was good mattress in the shop was a lot softer than the one I got

The whole process of ordering and getting the bed delivered was so easy and hassle free

Great store with a large selection at good prices, staff were very friendly and knowledgeable

Services excellent saleswoman was not pushy very helpfull sorry can’t remember her name , very pleased with mattress which was got at Ayr branch

Arrived on time, friendly and knowledgeable delivery team and product was much better than expected.

Incorrect mattress ordered by the store which was flagged within 24 hours of delivery to be told that it would soften within the first 30 days to be the same as the one we'd chosen. Despite two further visits to the store we were told we would have to wait 30 days and then do a comfort exchange. We were told that although we would have to pay for the new delivery as the mattress we had actually chosen was less cost than the one ordered we would get the difference back. We were really struggling with the mattress, we'd not chosen it for a reason and so we asked the store to exchange it immediately given it wasn't the one we ordered. They said they couldn't do that as it would mean admitting it was their fault and advised to ring customer services. Which I did. And I have rarely been so frustrated as I was during that chat. They not only wanted to charge delivery, as the price of the mattress we wanted had since changed, they wanted to charge us £120 more. Despite explaining that it was not our error, they were not for budging but thankfully after some considerable time, they offered to replace the mattress at the same cost and with free delivery. This was ok except that had the store ordered the correct mattress at the time it would have been £80 less. I was told if I wanted to pursue that I would have to go to the Ombudsman. Which I will. We are so disappointed with the store, an error was made and these things happen so we were quite happy to just accept that it was a genuine mix up and had Dreams honoured the price of the mattress this review would have been very different. My view is if you make an error, the customer must not be disadvantaged by it. But we have been, by £80. This may not seem like a lot to some but it is 10% of the mattress cost and in a cost of living crisis, it is grossly unfair that we should be expected to simply let that money go.

Posting on behalf of my Gran.

I wasn’t in attendance of my Grans new mattress being delivered, although she called later that day to advise how helpful the delivery drivers were taking the mattress upstairs and disposing of her old one.

Thanks to all staff and delivery drivers from the Ayr store.

Fantastic from start to finish from picking our new bed to delivery. Very happy with our bed and the service would 100% recommend 👍

From start to finish Dreams were excellent, really satisfied with the service and how efficient there installation team were. Top service and would highly recommend!

A great shopping experience with friendly and knowledgeable staff who went above and beyond to ensure my needs were a priority. They took the time to make me feel comfortable and provided me with knowledge and advice to ensure I made the right decision. I can't wait to get my new bed and have the added bonus of 100 night trial in case I feel that my choice was not correct. It's a win, win! Would definitely recommend this company and more importantly this store and staff in Ayr. Gareth was the manager who helped me today and him and his team are excellent.

A fantastic experience from start to finish. The staff in the shop were friendly and helpful and helped me to find the ideal mattress for me. The delivery team arrived on time after phoning in the morning. So far the mattress is wonderful.

Good service in store polite drivers

Firstly the sales lady was very professional and polite, very knowledgeable of the beds and mattresses available. She is a credit to your Company

From walking through the front door at the Ayr store to the delivery and building of the bed fantastic

Staff at dreams ayr were fantastic, very knowledgeable on their products and providing us with the options without pressure, so friendly , they were recommended by a friend and I have recommended to family and friends also. The guys who delivered and built bed were fantastic too, I think as worried about my new carpets on a wet day but they had shoe protectors on and left no mess !!! Excellent!! Can’t recommend enough

Overall great experience, store staff were great offering advice and explaining upgrade options!
Fast delivery, great service building new bed and taking away old frame!
Would absolutely recommend them!