Excellent sales service. Quick no fuss delivery. New mattress put on bed. Old one taken away. Mattress very comfortable. Sleeping well.
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See what reviewers are saying
when dreams were contacted about the problem I had with a mattress, they didn't hesitate to put things right. Simon, from customer services offered to have a brand new mattress delivered,free of char... See more
Customer advisors were helpful and knowledgeable of their product range. My new mattress is good. The delivery was quick and efficient - thanks.
Purchased a mattress from the Ayr store assisted by Kieran who help us use the Sleepwatch machine and then showed us the recommended mattresses. Very useful process and excellent advice from Kieran he... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 12 Heathfield Retail Park, KA8 9BF, Ayr, United Kingdom
- 01292430266
4.8
Excellent
134 reviews
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Grey material sleigh bed .
I love my bed love the color and material it’s covered in the hidden drawer at bottom of bed has plenty of room in it and just slides in and out ,bed is also very comfy .
October 19, 2023
Good customer service
October 14, 2023
Sales person was very knowledgeable but…
Sales person was very knowledgeable but not pushy! Delivered on date given
August 10, 2023
Your staff at Ayr were really great and knowledgeable, as were the delivery drivers.
Your staff at Ayr were really great. Very knowledgeable.
August 4, 2023
Denise was brilliant very friendly no…
Denise was brilliant very friendly no pushy sales
August 5, 2023
Bed delivered and built
Bed delivered and built. Old frame & mattress taken away. Finding it very comfortable and looks good.
June 24, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
DRAWER WAS BROKEN PLEASE SEND…
DRAWER WAS BROKEN PLEASE SEND REPLACEMENT FINDLAY THEY GAVE ME A REPLACEMENT
May 19, 2023
Reply from Dreams - Ayr
Good Morning Jamie,
Thank you for taking the time to speak to me today
I am sorry again to hear of the fault with your drawer but am pleased we have been able to get a date booked in to get this replaced for you.
Have a lovely day
Kind Regards
Leanne
The Staff was very helpful and…
The Staff was very helpful and knowledgeable. The mattress is great!
May 16, 2023
Great service
Great service and various options showed regarding various be, mattress and pillow options. Even offered a cuppa 👍
April 30, 2023
FromaA s
From seeing the ad on TV , to the shop visit and then delivery, everything went very well and everyone was so helpful and pleasant.
April 30, 2023
Mattress is excellent
Mattress is excellent. Staff were great gave us time to think about price . Advice was good . Staff were friendly. Recommended.
April 13, 2023
Was easiest experience in purchasing…
Was easiest experience in purchasing with great knowledgement of goods
November 18, 2022
Staff in the store were very helpful…
Staff in the store were very helpful and took time to explain all options re mattress purchase. Communication re delivery was good and it happened on schedule and delivery staff were efficient in what they did.
March 24, 2023
The staff at Dreams Ayr were very…
The staff at Dreams Ayr were very helpful, knew the products inside out & never pushy. I felt I got value for money & will return in the future when required.
January 6, 2023
when dreams were contacted about the…
when dreams were contacted about the problem I had with a mattress, they didn't hesitate to put things right.
Simon, from customer services offered to have a brand new mattress delivered,free of charge. I couldn't have asked for better service...well done Dreams, and I wouldn't hesitate to purchase from Dreams in the future
January 30, 2023
Unprompted review
Staff were really knowledgable and not…
Staff were really knowledgable and not too pushy.
Prices were good and the product range covered all pockets
February 9, 2023
Helpful instore staff
Helpful instore staff. Prompt, efficient delivery. Product as expected.
January 12, 2023
Great experience
Great experience. Good communication from the company and delivery team. On time , fast and efficient.
October 8, 2022
Unprompted review
Ayr Store
Went to the Ayr store yesterday the staff there were friendly, knowledgeable made purchasing a new bed and mattress so much easier.
We even got a decent cup of tea all in all a great experience.
September 10, 2022
Unprompted review
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