Dreams - Beckton Reviews 

329
TrustScore 5 out of 5

4.8

Unit 4B, Beckton Triangle Retail Park, E6 6LH Beckton, London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

My Family is very Happy with the Quality of goods and specially the staff Agnes and David were very Helpful and kind to us. We bought king size Matress And one single also set of pillows. Whenever yo... See more

Rated 5 out of 5 stars

David was very welcoming and helpful in choosing the bed that will suit me His advise and approach to his work is outstanding. I was very impressed with the customer service care given

Rated 5 out of 5 stars

The member of staff that looked after my needs was very attentive, patience and helpful. I was not rushed but given time to make up my mind about the products bought. The free gifts after purchase w... See more

Rated 5 out of 5 stars

Very good purchase. Very very happy with the bed. Delivery was on time in care. Bed assembly was quite easy according to the manual given. Most parts were set up previously and packed nicely. Ample... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 4B, Beckton Triangle Retail Park, E6 6LH, Beckton, London, United Kingdom

  • 020 3878 4040

4.8

Excellent

TrustScore 5 out of 5

329 reviews

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4.8

All reviews

(329)

13,836 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recommend

the worker met us at the beginning, asked about our possible health problems. made an examination and selected a mattress for us

November 21, 2023
Unprompted review
Rated 4 out of 5 stars

Would recommend.

Had a very good experience in store, the sales person was very helpful and made me try lots mattresses and he wasn't pushing me to but the more expensive ones.

After getting it delivered I can say it, that it was well worth the price.

The only issue I had was processing the finance application in store, which took a very long time as they were having issue on the store's device, and after trying on my phone it worked very quickly.

October 7, 2023
Unprompted review
Rated 5 out of 5 stars

I met Agnes at Dreams Becton who was…

I met Agnes at Dreams Becton who was really helpful from choosing a bed to a mattress. She took time to explain different products to me for me to make an informed choice. I got a notice for the delivery ahead of time. I got locked and used someone’s phone to call the branch and informed them, they communicated it to the delivery persons so I don’t miss my delivery. Everyone at dream was very amazing. And i would definitely come back.

October 12, 2023
Rated 5 out of 5 stars

Quality beds and mattress

We r a regular coustmer since 12 years, recently purchased a mattress which r going really good, quality beds and mattresses always, thanks, highly recommended

October 5, 2023
Rated 5 out of 5 stars

We visited the Beckton store in London

We visited the Beckton store in London. Staff member named Aslam helped me and my wife choose a bed and a mattress. He told us what the benefits are for the bed and mattress and how they were better than other products. We will also get the bed assembled. We got a mattress protector and free delivery on our chosen date. We were offered tea and coffee as well! Fantastic. Great service!

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

Highly satisfied

Highly satisfied with the service at Beckton store. Imran is very knowledgable and patient. He spend two hours explained the product and help us select the correct mattress and bed. Will definitely go back if I need to buy mattress in the future

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

very good!

The help and advice I received was excellent! It was so good that I left with two mattresses instead of the one I went only to buy! The staff member was very helpful and knowledge about the products, which in turn my decision very easy! Thank you for these good night sleeps!!

August 31, 2023
Rated 1 out of 5 stars

I don't think day will

September 2, 2023
Dreams - Beckton logo

Reply from Dreams - Beckton

Good afternoon,

Thank you for taking the time to leave your review. Please accept my apologies if there were any issues with your order. I have left a voicemail and sent an email for more details of any concerns you may have.

Kind regards,

Simon

Rated 1 out of 5 stars

I bought a bed and I thought i would…

I bought a bed and I thought i would pay it in installments and it was only 500 pounds
The agreement went through alright and 2 days later they rang me and told ne that the agreement was cancelled. I called the head office and explained to him what had happened and they told me that it was the finance company called them and they told that it qas Dreams that had cancelled the agreement and was messed around and finally o just had to pay the full amount. Very bad experience.

September 2, 2023
Unprompted review
Dreams - Beckton logo

Reply from Dreams - Beckton

Good morning Idris

Thanks for leaving us your review. We are sorry to hear of the poor service you received at our store at Beckton and regret the inconvenience that this caused you.
I tried to look into further so that I can provide more clarity on what went wrong with the payment option chosen but I haven't been able to identify your order details from the information provided.
I have however requested further information, using TrustPilot's Find Reviewer tool and once that has been received, I can hopefully provide some explanation surrounding the incident once I have been able to get all necessary information about the cancellation of your agreement.

Many thanks

Stephen

Rated 5 out of 5 stars

Awesome sales person - Aslam

We had a fantastic experience at Beckton store thanks to Aslam. We bought our king bed frame and mattress and a guest bed with two single mattresses. I would definitely recommend Dreams and Beckton store.

July 29, 2023
Unprompted review

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