Dreams - Beckton Reviews 

327
TrustScore 5 out of 5

4.8

Unit 4B, Beckton Triangle Retail Park, E6 6LH Beckton, London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

David was very welcoming and helpful in choosing the bed that will suit me His advise and approach to his work is outstanding. I was very impressed with the customer service care given

Rated 5 out of 5 stars

The member of staff that looked after my needs was very attentive, patience and helpful. I was not rushed but given time to make up my mind about the products bought. The free gifts after purchase w... See more

Rated 5 out of 5 stars

Very good purchase. Very very happy with the bed. Delivery was on time in care. Bed assembly was quite easy according to the manual given. Most parts were set up previously and packed nicely. Ample... See more

Rated 5 out of 5 stars

We had so many specific requirements in a specific time frame & as a family had competing thoughts. Imran at the Becton store was the perfect gent, where I felt that we were treated to a Silver Serv... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 4B, Beckton Triangle Retail Park, E6 6LH, Beckton, London, United Kingdom

  • 020 3878 4040

4.8

Excellent

TrustScore 5 out of 5

327 reviews

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4.8

All reviews

(327)

13,732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service by Imran and Excellent product By Dreams

It was a great experience in Dreams, Becton with Imran as he greeted us and toured us from the very first visit of the store. He helped us first find out the accurate mattress that the body required with their mattress technology also gave us discounted offers. Overall 100% good experience.

August 10, 2024
Rated 5 out of 5 stars

5 Star Service

I had a fantastic experience throughout. The in-store staff were helpful and friendly. We discussed several mattresses; they suggested I try them all, and I picked the one that was most suitable for me. I had already chosen the bed frame I wanted. The order for the frame and mattress was delivered on time. I paid for the bed to be built, and the two delivery men were professional and respectful of my property. The bed was built and explained to me, as it is an ottoman bed.

I have now had the bed for two weeks; it is very sturdy, and the mattress is very comfortable. A good choice and a quality product(s)

A 5-star service, thank you.

September 9, 2024
Rated 5 out of 5 stars

Excellent costumer service

I had a problem, excellent costumer service. thank you

July 5, 2024
Dreams - Beckton logo

Reply from Dreams - Beckton

Good afternoon Natascia,

Thank you for taking the time to leave us your review.

I am sorry to hear that your mattress has taken its full shape.

Following our conversation today, I am glad that we have agreed upon a resolution. I have sent you an email confirming this and will be happy to answer any questions you may have in the interim.

Many thanks,

Kishan

Rated 5 out of 5 stars

Arrived I was met by imran whom was…

Arrived I was met by imran whom was very helpful and had great knowledge. I explained what I was after he showed me couple of beds told me about the 20% and gave me a bed according to my budget. Delivery was swift bed is amazing.

July 26, 2024
Rated 5 out of 5 stars

Excellent Customer Service

I recently had the pleasure of being assisted by Atif at Dreams, and I couldn't be more impressed with his exceptional customer service. From the moment I arrived, he showed me to the bed I had seen online and even offered me a drink, which was a thoughtful touch.

Atif conducted a sleep test for us, providing valuable insights into which mattress would be best suited for our needs. His friendly demeanor made the entire experience enjoyable. He took the time to help us plan our room without making us feel rushed to make a purchase, which we greatly appreciated.

I will definitely be coming back to pick a mattress, thanks to Atif's outstanding service. Highly recommend visiting Dreams and asking for Atif if you want a truly personalised and pleasant shopping experience.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service from Agnes

Agnes at the Beckton store was a delight. She was extremely friendly and informative and answered all our queries in a very easy to digest manner. I would say that part of the reason we purchased was because of her.

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased furniture from…

I recently purchased furniture from becton dream shop, and Aslam, the salesman, went above and beyond in assisting me. His extensive knowledge and genuine dedication stood out as he patiently answered all my questions and provided personalized recommendations. Aslam even arranged a special order for a custom piece, ensuring timely delivery and keeping me updated throughout the process. His follow-up after delivery and maintenance tips were the cherry on top. Thanks to Aslam's exceptional service, I now have beautiful, high-quality furniture that perfectly fits my home. Highly recommend asking for Aslam!

June 5, 2024
Unprompted review

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