David was very welcoming and helpful in choosing the bed that will suit me His advise and approach to his work is outstanding. I was very impressed with the customer service care given
Location
Switch locationUnit 4B, Beckton Triangle Retail Park, E6 6LH Beckton, London, GB
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See what reviewers are saying
The member of staff that looked after my needs was very attentive, patience and helpful. I was not rushed but given time to make up my mind about the products bought. The free gifts after purchase w... See more
Very good purchase. Very very happy with the bed. Delivery was on time in care. Bed assembly was quite easy according to the manual given. Most parts were set up previously and packed nicely. Ample... See more
We had so many specific requirements in a specific time frame & as a family had competing thoughts. Imran at the Becton store was the perfect gent, where I felt that we were treated to a Silver Serv... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4B, Beckton Triangle Retail Park, E6 6LH, Beckton, London, United Kingdom
- 020 3878 4040
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Great service by Imran and Excellent product By Dreams
It was a great experience in Dreams, Becton with Imran as he greeted us and toured us from the very first visit of the store. He helped us first find out the accurate mattress that the body required with their mattress technology also gave us discounted offers. Overall 100% good experience.
Delivery driver called and kept me…
Delivery driver called and kept me updated with time slot
Driver assisted with putting mattress inside and gave me advice on what to do next
I am elderly disable
Aslam was very helpful
5 Star Service
I had a fantastic experience throughout. The in-store staff were helpful and friendly. We discussed several mattresses; they suggested I try them all, and I picked the one that was most suitable for me. I had already chosen the bed frame I wanted. The order for the frame and mattress was delivered on time. I paid for the bed to be built, and the two delivery men were professional and respectful of my property. The bed was built and explained to me, as it is an ottoman bed.
I have now had the bed for two weeks; it is very sturdy, and the mattress is very comfortable. A good choice and a quality product(s)
A 5-star service, thank you.
fabulous service
fabulous service, love the bed. The delivery men were very careful and helpful
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Reply from Dreams - Beckton
The work man was very nice,and the man…
The work man was very nice,and the man who sold us the bass was very helpful.
Highly appreciated services
Highly appreciated services. Especially thanks the customers support and the delivery persons.
Arrived I was met by imran whom was…
Arrived I was met by imran whom was very helpful and had great knowledge. I explained what I was after he showed me couple of beds told me about the 20% and gave me a bed according to my budget. Delivery was swift bed is amazing.
Excellent Customer Service
I recently had the pleasure of being assisted by Atif at Dreams, and I couldn't be more impressed with his exceptional customer service. From the moment I arrived, he showed me to the bed I had seen online and even offered me a drink, which was a thoughtful touch.
Atif conducted a sleep test for us, providing valuable insights into which mattress would be best suited for our needs. His friendly demeanor made the entire experience enjoyable. He took the time to help us plan our room without making us feel rushed to make a purchase, which we greatly appreciated.
I will definitely be coming back to pick a mattress, thanks to Atif's outstanding service. Highly recommend visiting Dreams and asking for Atif if you want a truly personalised and pleasant shopping experience.
Excellent customer service
Great advisor in the shop
Great advisor in the shop. Punctual delivery. We were kept updated all the way. Many thanks.
Great customer service from Agnes
Agnes at the Beckton store was a delight. She was extremely friendly and informative and answered all our queries in a very easy to digest manner. I would say that part of the reason we purchased was because of her.
I recently purchased furniture from…
I recently purchased furniture from becton dream shop, and Aslam, the salesman, went above and beyond in assisting me. His extensive knowledge and genuine dedication stood out as he patiently answered all my questions and provided personalized recommendations. Aslam even arranged a special order for a custom piece, ensuring timely delivery and keeping me updated throughout the process. His follow-up after delivery and maintenance tips were the cherry on top. Thanks to Aslam's exceptional service, I now have beautiful, high-quality furniture that perfectly fits my home. Highly recommend asking for Aslam!
Customer service the young men who…
Customer service the young men who fitted her quick professional and even took there shoes off as they fitted the bed in my bedroom great service
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