I met a lovely gentleman called Rod at Dream Cribs, Causeway, Bristol. He made me feel very welcome, offered me a drink, and took the time to show me around. He showed me a machines and different ma... See more
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We walked into the store not having a clue what we wanted. But with Melanie‘s brilliant help we managed to find a mattress the worked well for us! A very successful trip.
Delivery on time & taken to room. We put the bed together which was easyEXCEPT for connecting the divan bases - the plastic u clips seemed flimsy (why not metal?) & the book illustration as to whe... See more
I had an excellent experience at the Cribbs Causeway branch . All the staff were lovely , knowledgeable and helpful. Ordering was straight forward . The store gave me a delivery date before leaving a... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1B Centaurus Retail Park, BS34 5TS, Bristol, United Kingdom
- 01172447320
4.9
Excellent
324 reviews
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I was extremely satisfied with the…
I was extremely satisfied with the service I received from James at the Dreams store in Cribbs Causeway. From the very beginning, he made the experience feel relaxed, welcoming, and completely pressure-free. James took the time to really understand what I was looking for, listened carefully to my needs, and offered clear, honest advice throughout. His knowledge was impressive, and he explained everything in a way that was easy to understand, which gave me real confidence in my decision.
What really stood out was how genuine and professional he was — nothing felt rushed or sales-driven, just thoughtful guidance and excellent customer care. Thanks to James, the entire process was smooth, enjoyable, and stress-free. I left the store feeling reassured, well looked after, and genuinely pleased with my experience. I would happily recommend James to anyone else and wouldn’t hesitate to seek him out again in the future.
January 25, 2026
Unprompted review
From start to finish everything went…
From start to finish everything went smoothly and efficiently.....no problems
April 3, 2026
Excellent help and advice
Excellent help and advice - so much more than just being encourage to lie on the mattresses for a few minutes. Really understood what makes a good and suitable mattress for your own needs.
March 17, 2026
Bought the Duxford bed frame in double…
Bought the Duxford bed frame in double size. Solid bed frame, great quality. Building it myself was a big challenge, I'd recommend that the Dreams guys do the assembly, it's worth every penny!
April 6, 2026
Happy with beds
Happy with beds. Service in store Bristol was great.
Delivery and set up professional. Happy customer.
April 4, 2026
From the customer service in store to…
From the customer service in store to the nice chaps who delivered and put our beds together we can’t fault them.
April 3, 2026
James was incredibly helpful
James was incredibly helpful
Fantastic mattress and great service
Very happy
March 28, 2026
Salesman was Know about everything and…
Salesman was Know about everything and quick delivery good bed and mattress communication was good
February 15, 2026
NEW SMALL DOUBLE MATTRESS
When I arrived at the dreams bed shop in cribbs causeway and met by the salesman Daniel .
I told him what I was looking for a mattress for a small double bed. Daniel took me Iver to the mattress machine and explained what the machine would. I was very impressed. After the machine took all the necessary measurements etc Daniel then showed me and members of the family type of mattress I required. Daniel also offered us a drink of tea, coffee, etc if we wanted one.
Daniel then showed me several beds
W8tgthe types of mattresses that would suit me as per the mattress machine.
I eventually chose the silent Night mattress as it was very comfortable.
Daniel was very professional and
Kind too.
I received my new Silent Night mattress on 28 Jan. 2026 just before lunchtime .
The delivery men notified me the day before about the approx time they would arrive on the delivery day.
The delivery men were very professional, and polite.
I am very pleased with my new mattress and sleep very well.
January 11, 2026
Lovely customer service
When I came to the shop the service was brilliant from shop to delivery. The bed is so comfortable. Thank you
February 13, 2026
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OK mattress
The instore experience was excellent and the service received top notch. We found a mattress that was lovely and soft and squishy so an order was placed. The mattress we received is not soft and squishy unfortunately. We've given it a couple of weeks to "bed" in but it hasn't got any softer. There's little point in swapping it for another one as the mattress you try in store is obviously different to the one that is subsequently delivered. We don't hate the one we've received, but we certainly don't love it. Shame.
February 13, 2026
Reply from Dreams - Bristol Cribbs Causeway
Good afternoon,
Thank you for taking the time to leave us this review. I am sorry to hear that you are not getting along with the mattress and that it feels different from the one you tested in store. This is normal for a newly delivered mattress, as it has not yet gone through the settlement process.
I have sent you an email outlining how we would like to resolve this matter for you. We sincerely apologise for any inconvenience this issue may have caused.
Kind regards,
Dylan
Wonderful experience
Brilliant process from start to finish. Thoroughly recommend!
February 8, 2026
Unprompted review
A Great Purchase
Great care was taken of me when deciding upon my order, to make sure the decisions were the correct ones. I didn’t have to wait long for delivery. The Bed and headboard were set up for me, and gave me an extremely comfortable nights sleep, that night and ever since. It is great to have storage space upon the drawers under the bed.
February 7, 2026
Great service thank u
Great service thank u
And James the manager was very helpfully
Lovely person
January 17, 2026
The best mattress ever…
This is the best mattress I have ever purchased & within two weeks my hip problems with lower back have greatly improved. Sleeping much more comfortably. My next purchase will be the pillows. Good value for money.
January 17, 2026
Good choice to find a quality matress
Good range of quality mattresses. Helpful and knowledgeable sales person.
January 2, 2026
Unprompted review
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