I met a lovely gentleman called Rod at Dream Cribs, Causeway, Bristol. He made me feel very welcome, offered me a drink, and took the time to show me around. He showed me a machines and different ma... See more
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Lovely Rod at Bristol Cribs causeway. Very polite didn't bombard with expensive. Went for the experience and mattress that worked for us!
Delivery on time & taken to room. We put the bed together which was easyEXCEPT for connecting the divan bases - the plastic u clips seemed flimsy (why not metal?) & the book illustration as to whe... See more
I had an excellent experience at the Cribbs Causeway branch . All the staff were lovely , knowledgeable and helpful. Ordering was straight forward . The store gave me a delivery date before leaving a... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1B Centaurus Retail Park, BS34 5TS, Bristol, United Kingdom
- 01172447320
4.9
Excellent
324 reviews
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Excellent Customer Service
Excellent Customer Service. Daniel gave us help and advice on the types of mattress that would suit our needs. We tried several different types of mattress and at no time did we feel rushed or pressured. We can highly recommend this branch of Dreams.
August 20, 2025
Delivered on time very pleased with…
Delivered on time very pleased with every thing .respectfull of home,couldn’t ask for more . Mattress is great good night sleeps thank you well looked after by staff
August 14, 2025
The service we received was amazing and…
The service we received was amazing and our mattress is great we are sleeping better.
August 12, 2025
From the moment we stepped into the…
From the moment we stepped into the store we were greeted by a lovely lady who was not pushy at all, service fantastic. Updates on delivery & the brilliant delivery men were polite. Clean & respectful at all times. Thank you dreams you smashed it
August 11, 2025
Excellent sales person
The sales person understood our needs exactly. Delivery men were great, on time and very efficient .
August 2, 2025
Great service
Great service. Bed delivered in time slot by helpful delivery men. Easy to put bed together. Bed declared to be comfortable by guests!
August 2, 2025
Good selection at very good prices
Good selection at very good prices.
Our salesman, David was very helpful
July 25, 2025
May use AI-assist with repliesRead more
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Ok so it was a long time ago n I’ve…
Ok so it was a long time ago n I’ve since acquired an iPad. I’m glad to see there’s a lot of improvements since my (not dreams) but nightmare experience. ….why am I doing this now…….because I want to.
Went to Cribbs store. Waited 20 minutes to be served. Asked a guy on the phone if anyone was around to serve me. He barked at me saying Can’t you see I’m on the phone. I was upset and continued to wait. Salesman was very apologetic. Ordered a bed. They let me down several times with the delivery. Eventually delivered it and the men were clueless in fitting the headboard and other assembly issues. Hopeless. It was a disaster and so stressful. Eventually got a call from a manager who offered to put everything right. By then I’d had enough n instructed them to come and pick the damn thing up n refund me. Had to fight for weeks to get my money back. It was awful so I got the bank to step in n got it back by using my credit card. Dreadful experience so much so I haven’t forgotten it even after a lengthy time. I see the ad on TV n cringe
September 30, 2024
Unprompted review
Reply from Dreams - Bristol Cribbs Causeway
Good morning Sally,
Thank you for taking the time leave us your feedback.
In order to look into the issues you reported in relation to this order, I have requested your order details via Trustpilot and I hope do receive this information soon.
Many thanks,
Kishan
Excellent service from initial…
Excellent service from initial discussion to the delivery of a very comfortable mattress. Faultless experience from a great company
July 20, 2025
Good service and speedy installation by fruendly staff.
Good service from start to finish. Had the m install and take old beds away. Done so quickly it was great service. Won't do it myself again. Let the professionals do it in quick time.
Would but again from them.
So farcso good.
June 3, 2025
Excellent service from both store sales…
Excellent service from both store sales team and delivery drivers.
June 13, 2025
Great Customer Experience
the assistant was super helpful, patient and understanding, he was happy to spend as long as was necessary to choose the right bed and mattress.
The delivery guys were quick and considerate. They were happy to show me the right way to lift the ottoman storage and how to push it back down safely and correctly.
I am very happy with my purchase.
May 25, 2025
Dreams bed base & Tempur Smartcool Mattress
Delivery on time & taken to room.
We put the bed together which was easyEXCEPT for connecting the divan bases - the plastic u clips seemed flimsy (why not metal?) & the book illustration as to where they went not clear. Phoned for advice but they couldn't help - we persevered & hoped for the best - It's still ok.
Not keen on heavy tempur pillow & wish it was half the size.
Mattress comfy & bonus is it doesn't need turning.
Fitted mattress protector does not stay in place at sides which is very disappointing. Was assured it would fit the high mattress. Washing instructions for it not on box.
April 17, 2025
Very good delivery
Very good delivery, the drivers were very good, wore protectors over their shoes and took all the packaging away.
May 3, 2025
Excellent customer experience
The experience was excellent - they even have a gender neutral toilet with emergency hygiene supplies. The sales person (I forgot his name) who assisted me was very knowledgeable.
April 11, 2025
Helpful and well-informed staff
Helpful and well-informed sales staff, and a great delivery and collection of old mattress. Thank you.
April 19, 2025
Worth the visit
In the store there was no pressure. They asked us for some information on what we were looking for and if we need any help they are there .very helpful with information when we wanted it .would go back
April 18, 2025
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