Dreams - Bristol Cribbs Causeway Reviews 

324
TrustScore 5 out of 5

4.9

Unit 1B Centaurus Retail Park, BS34 5TS Bristol, GB


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Rated 5 out of 5 stars

I met a lovely gentleman called Rod at Dream Cribs, Causeway, Bristol. He made me feel very welcome, offered me a drink, and took the time to show me around. He showed me a machines and different ma... See more

Rated 5 out of 5 stars

Lovely Rod at Bristol Cribs causeway. Very polite didn't bombard with expensive. Went for the experience and mattress that worked for us!

Rated 4 out of 5 stars

Delivery on time & taken to room. We put the bed together which was easyEXCEPT for connecting the divan bases - the plastic u clips seemed flimsy (why not metal?) & the book illustration as to whe... See more

Rated 5 out of 5 stars

I had an excellent experience at the Cribbs Causeway branch . All the staff were lovely , knowledgeable and helpful. Ordering was straight forward . The store gave me a delivery date before leaving a... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 1B Centaurus Retail Park, BS34 5TS, Bristol, United Kingdom

  • 01172447320

4.9

Excellent

TrustScore 5 out of 5

324 reviews

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4.9

All reviews

(324)

14,593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellant 👌

Bought a new mattress... from start to finish the salesman at Cribbs was excellant and so far so good with the mattress and pillows

November 28, 2025
Rated 5 out of 5 stars

Great place to shop

Very helpful staff who assisted me in finding exactly what I wanted quickly. Store is well laid out with plenty of choice. Highly recommend this store.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

We were assisted by Sean

We were assisted by Sean, and the experience was truly exceptional. Sean was incredibly polite, understanding, and professional. We were quite indecisive, yet he never showed even a hint of impatience — on the contrary, he demonstrated great patience and fully understood that choosing the right furniture is an important and sometimes difficult decision. He even offered us something to drink, which was a very thoughtful gesture. He gave us the space to make our decision at our own pace, while still being nearby and ready to answer any question we had. We are very grateful for such professional and attentive service. Thank you, Sean!

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful lady talked us through our…

Very helpful lady talked us through our purchase of replacement mattresses and we tried several out before making our decision. They were delivered on time and the old ones taken away.
We have both experienced better sleep on the new deeper mattresses and sheets fit better too.

September 29, 2025
Rated 4 out of 5 stars

Good experience in store - struggles with delivery!

Good experience in store with a friendly non-pushy sales representative.
We tried the bed technology which recommended bed options which meant we bought a medium, rather than soft bed. We took advice on buying a foam mattress rather than sprung as it could be bent to negotiate two flights of stairs but we didn’t get the advice that the headboard was unlikely to fit given that it is built as a solid piece. Ended up having to remove a wall to get it in round a stairwell… overall though the bed is lovely, good quality and design.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and sincere

Friendly, constructive and respectful service. All questions dealt with confidently, communication generally was excellent. No hard sell, just a genuine desire to understand what you were looking for and to offer suitable options.

September 20, 2025
Rated 5 out of 5 stars

Great shopping experience and professional service

My experience of purchasing a new mattress was excellent throughout the process. From discussing needs with the staff, to using the machine which uses you sleep position to help determine best type for me. The transaction was conducted in a friendly and professional manner, with everything explained. I got 2 free pillows a suitable delivery time and ongoing messages of confirmation. The guys that delivered were great too. A great shopping experience that I would heartily recommend

September 28, 2025
Rated 5 out of 5 stars

Thank you Melanie!

After buying a Hyde & Sleep mattress a few years ago which was completely wrong for me, I had no idea what type of mattress I should be buying! Melanie took the time to explain to me the differences and helped me choose the best one suited to me. I have just placed an order and can’t wait for my new dreams mattress to arrive :)
I can’t thank you enough for all of your help.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Exemplary service

From the moment we walked in the door we felt ourselves in good hands. Rod answered all our questions, respected our prior research and helped us narrow down to what we wanted. All with good humour. The delivery was slightly late due to an accident on the Severn Bridge but we were kept informed and the mattresses were carried upstairs efficiently, everything explained.

August 30, 2025

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