I met a lovely gentleman called Rod at Dream Cribs, Causeway, Bristol. He made me feel very welcome, offered me a drink, and took the time to show me around. He showed me a machines and different ma... See more
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Lovely Rod at Bristol Cribs causeway. Very polite didn't bombard with expensive. Went for the experience and mattress that worked for us!
Delivery on time & taken to room. We put the bed together which was easyEXCEPT for connecting the divan bases - the plastic u clips seemed flimsy (why not metal?) & the book illustration as to whe... See more
I had an excellent experience at the Cribbs Causeway branch . All the staff were lovely , knowledgeable and helpful. Ordering was straight forward . The store gave me a delivery date before leaving a... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1B Centaurus Retail Park, BS34 5TS, Bristol, United Kingdom
- 01172447320
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Good choice to find a quality matress
Good range of quality mattresses. Helpful and knowledgeable sales person.
I had very considerate service in the shop and felt I was being listened to. Though the item I wanted to try was out of stock, a close alternative was found. It suited perfectly.
Customers come first at Dreams. I was taken through a proper process to investigate my needs for a long term investment and for full night time comfort.
Excellant 👌
Bought a new mattress... from start to finish the salesman at Cribbs was excellant and so far so good with the mattress and pillows
Very happy with the quality and overall…
Very happy with the quality and overall service.
The bed arrived on time and the 2 guys…
The bed arrived on time and the 2 guys that delivered and installed it were friendly, professional and very helpful.
The bed is fabulous. I have some of the best sleeps that I have had in years.
Thank you Dreams 😊
Seamless good customer service from…
Seamless good customer service from purchase to delivery
Great place to shop
Very helpful staff who assisted me in finding exactly what I wanted quickly. Store is well laid out with plenty of choice. Highly recommend this store.
We were assisted by Sean
We were assisted by Sean, and the experience was truly exceptional. Sean was incredibly polite, understanding, and professional. We were quite indecisive, yet he never showed even a hint of impatience — on the contrary, he demonstrated great patience and fully understood that choosing the right furniture is an important and sometimes difficult decision. He even offered us something to drink, which was a very thoughtful gesture. He gave us the space to make our decision at our own pace, while still being nearby and ready to answer any question we had. We are very grateful for such professional and attentive service. Thank you, Sean!
The divery guys were professional
The divery guys were professional, wore their protective slippers, made sure they didn't scuff any walls and provided an all round excellent service, thank you.
Whether the bed will be suitable for them.
Lots of information.A chance to try several beds before making a decision. Good service and told in advance about exact delivery time. Mattress cover provided, all in all very satisfactory.
Very helpful lady talked us through our…
Very helpful lady talked us through our purchase of replacement mattresses and we tried several out before making our decision. They were delivered on time and the old ones taken away.
We have both experienced better sleep on the new deeper mattresses and sheets fit better too.
Good experience in store - struggles with delivery!
Good experience in store with a friendly non-pushy sales representative.
We tried the bed technology which recommended bed options which meant we bought a medium, rather than soft bed. We took advice on buying a foam mattress rather than sprung as it could be bent to negotiate two flights of stairs but we didn’t get the advice that the headboard was unlikely to fit given that it is built as a solid piece. Ended up having to remove a wall to get it in round a stairwell… overall though the bed is lovely, good quality and design.
Friendly and sincere
Friendly, constructive and respectful service. All questions dealt with confidently, communication generally was excellent. No hard sell, just a genuine desire to understand what you were looking for and to offer suitable options.
Great shopping experience and professional service
My experience of purchasing a new mattress was excellent throughout the process. From discussing needs with the staff, to using the machine which uses you sleep position to help determine best type for me. The transaction was conducted in a friendly and professional manner, with everything explained. I got 2 free pillows a suitable delivery time and ongoing messages of confirmation. The guys that delivered were great too. A great shopping experience that I would heartily recommend
Thank you Melanie!
After buying a Hyde & Sleep mattress a few years ago which was completely wrong for me, I had no idea what type of mattress I should be buying! Melanie took the time to explain to me the differences and helped me choose the best one suited to me. I have just placed an order and can’t wait for my new dreams mattress to arrive :)
I can’t thank you enough for all of your help.
Exemplary service
From the moment we walked in the door we felt ourselves in good hands. Rod answered all our questions, respected our prior research and helped us narrow down to what we wanted. All with good humour. The delivery was slightly late due to an accident on the Severn Bridge but we were kept informed and the mattresses were carried upstairs efficiently, everything explained.
New bed delivered guys wearing…
New bed delivered guys wearing overshoes, old bed taken away with all packing in about 10 mins. Excellent 😀😀😆😆
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