Today we visited Bury St Edmunds store and were greeted by the very welcoming Nathan. We had no idea what we were looking for and a million questions, but nothing was too much trouble for him - he... See more
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My mother needed a new mattress so off we went to Dreams in Bury St Edmunds. The chap who dealt with us was fab, she laid on endless mattresses before selecting her favourite. She was given all the in... See more
We bought a super king from the Bury store. We got the Tempur Mattress and Frame. Nathan was extremely helpful. We didn’t feel rushed even when putting in different combinations of beds to work o... See more
Paid extra for a replacement mattress on 15th April under their 100 night warranty and a month later ( today) it arrived again no paperwork was given or offered. The driver refused to take the old... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
St.Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, United Kingdom
- 01284654822
4.9
Excellent
207 reviews
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Fantastic service in theBury St …
Fantastic service in theBury St Edmunds store. And excellent delivery service.
December 9, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A professional, customer focused experience.
I recently made a purchase of a bed and mattress from a local Dreams store. The process was smooth and easy with great communicstion from Dreams via email and text. The bed and mattress were delivered on time and professionally. Later we found the mattress was not to our liking and used the Comfort Exchange option to pick another mattress, which was also delivered on time and professionally. Althought we did have some issues with the way the Comfort Exchange program worked, This was resolved by Dreams to our satisfaction, and in a customer focused professional manner. I would recommend Dreams in the future.
October 19, 2023
Reply from Dreams - Bury St Edmunds
Good afternoon,
Thank you for taking the time to leave your review and for speaking to me over the phone just now.
I am pleased that we were able to come to a resolution, and if there is anything else I can help with, please let me know.
Many thanks,
Simon
Very helpful staff
Very helpful staff, no pressure, options given within price range, able to choose delivery date, very efficient delivery.
November 2, 2023
Professional outfit from salesman to…
Professional outfit from salesman to delivery men
November 23, 2023
The Matress is amazing and the two…
The Matress is amazing and the two young men that delivered it were really friendly and helpful.
The staff in Dreams Bury St Edmunds let us roll all over the mattresses without complaining and were really helpful with our purchase.
October 27, 2023
Great Mattress
Mattress was delivered on time, guys were great put it in my bedroom for me.
Mattress is super comfy I have arthritis in my hips and needed a firmer mattress this one is great!
October 29, 2023
When a service is payed for a customer…
When a service is payed for a customer would expect it to be honoured ,a refund just doesn't cut the mustard sorry
October 13, 2023
This adjustable bed has helped me sleep…
This adjustable bed has helped me sleep so much better. Delivery by helpful and polite staff. Very happy with my experience.
September 23, 2023
Very good value and service.
An unpressured visit to the shop, a great value buy, followed by prompt delivery and installation, resulting in a fine new comfy bed.
August 23, 2023
Very efficient delivery and assembling…
Very efficient delivery and assembling of bed.
August 18, 2023
Our Dream mattress
The lady who sold us the mattress was very knowledgeable and friendly. She explained how the mattress works for us and we tried out the machine in the shop which helped us to choose it.
June 25, 2023
Very happy with the outcome…
The showroom at Bury was easy to browse through and find what I was looking for... Choosing the righ mattress did not take much time at all and the sales lady was very courteous and helpful.
Delivery was on time and the crew, again, were courteous, thoughful and efficient...
Why not all 5 stars? Well, the plastic was hammered more than I would have like but perhaps that was me being errr... 'cost aware' :-)
July 15, 2023
Great service and bed seems fine to lie…
Great service and bed seems fine to lie on. However, we are still waiting on our next visitor to review the bed.
July 15, 2023
Great service from start to finish…
Great service from start to finish highly recommended
July 13, 2023
Friendly staff Bed delivered promptly I…
Friendly staff Bed delivered promptly I would recommend Dreams
June 2, 2023
Excellent service
Excellent service by both Jean and Nathan
Very professional and knowledgeable
Helped select the best mattress for me
May 25, 2023
Great help from Nathan at Bury St Edmundes
Really helpful advice from Nathan at Bury St Edmunds, when we needed to change our mattress for a more comfortable one. Thanks Nathan
May 24, 2023
Unprompted review
Very helpful, polite and knowledgeable
Very helpful, knowledgeable and polite staff. They were happy to let us browse and were not pushy. Very happy with the purchase, comfy mattress. The delivery team arrived on time and again were polite.
April 15, 2023
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