Today we visited Bury St Edmunds store and were greeted by the very welcoming Nathan. We had no idea what we were looking for and a million questions, but nothing was too much trouble for him - he... See more
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My mother needed a new mattress so off we went to Dreams in Bury St Edmunds. The chap who dealt with us was fab, she laid on endless mattresses before selecting her favourite. She was given all the in... See more
We bought a super king from the Bury store. We got the Tempur Mattress and Frame. Nathan was extremely helpful. We didn’t feel rushed even when putting in different combinations of beds to work o... See more
Paid extra for a replacement mattress on 15th April under their 100 night warranty and a month later ( today) it arrived again no paperwork was given or offered. The driver refused to take the old... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
St.Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, United Kingdom
- 01284654822
4.9
Excellent
207 reviews
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Very happy with the bed
April 30, 2023
Very happy with the service…
Very happy with the service received,staff very helpful
and sleep station was excellent really helped with finding a suitable matress.
April 22, 2023
Unprompted review
Excellent knowledge of the products for…
Excellent knowledge of the products for sale. Pleasant and warm welcome.
April 10, 2023
Great staff and good knowledge of…
Great staff and good knowledge of products
April 1, 2023
Unprompted review
Great service
Great service - guys delivered, took old bed away and set everything up for me.
Couldn’t have asked for more.
April 1, 2023
Guys arrived o time
Guys arrived o time, pleasant and efficient, made the bed up took away the rubbish all in 40 minutes.
March 24, 2023
Purchase advice excellent and delivery…
Purchase advice excellent and delivery performed quickly and well. No problems at all.
March 12, 2023
The service was great
The service was great. Julie who advised me knew everything about mattresses there was to know. Professional and courteous at all times. I was extremely impressed by my experience.
March 12, 2023
great mattress
great customer service made you feel at ease would recommend dreams to friends and family.
February 14, 2023
Buying a new mattress
Jane the assistant was very helpful. Explained the differences and prices of the mattresses. We were allowed plenty of time to make our decision. We were offered as cup of tea. We are very pleased with our purchase.
February 12, 2023
Bury St Edmunds Store - Fantastic Customer Service!
Today we visited Bury St Edmunds store and were greeted by the very welcoming Nathan. We had no idea what we were looking for and a million questions, but nothing was too much trouble for him - he actually took the time to give us a complete explanation of different styles, types and functionality of beds all whilst not being too pushy.
Absolutely fantastic customer service from start to finish, I will absolutely be returning when the time comes!!
Thank you Nathan😊
February 12, 2023
Unprompted review
We were made to feel welcome as soon as…
We were made to feel welcome as soon as we got in the store. We were asked what we wanted and the price range. We were shown mattresses in our price bracket without any pressure to spend more. Wasn't judged because we didn't have a big budget . Was offered tea or coffee. Was shown the sleep mattress that recommends what type you need. Overall a lovely experience again which is why I went back to them rather than go to another store
January 7, 2023
Not long to wait for delivery
Not long to wait for delivery. Mattress very nice. Comfortable.
January 17, 2023
Couldn’t fault mattress at all,
February 7, 2023
Brilliant service
December 11, 2022
Customer service was excellent
Customer service was excellent. Communications regarding our order was exactly as promised. The bed arrived on the date selected in time for Christmas.
December 15, 2022
Our assistant was exceptionally…
Our assistant was exceptionally knowledgeable about Dreams products and made us welcome and relaxed allowing us to make the right informed decision about our purchase
January 14, 2023
Unprompted review
Greeted in store
Greeted in store. Asked what help they could be. Explained all of my options and pricing. Only gave guidance and did not feel I was pushed into any one product. Explained delivery and guarantee
December 27, 2022
Unprompted review
Absolutely over the moon with our new…
Absolutely over the moon with our new bed! Well worth paying the extra for a top of the range mattress.
December 2, 2022
Unprompted review
Extremely pleased…
Extremely pleased with the assistance given at Dreams Bury St Edmunds by Ryan. Perfect shopping experience and very pleased with the purchase
December 3, 2022
Unprompted review
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