Today we visited Bury St Edmunds store and were greeted by the very welcoming Nathan. We had no idea what we were looking for and a million questions, but nothing was too much trouble for him - he... See more
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My mother needed a new mattress so off we went to Dreams in Bury St Edmunds. The chap who dealt with us was fab, she laid on endless mattresses before selecting her favourite. She was given all the in... See more
We bought a super king from the Bury store. We got the Tempur Mattress and Frame. Nathan was extremely helpful. We didn’t feel rushed even when putting in different combinations of beds to work o... See more
Paid extra for a replacement mattress on 15th April under their 100 night warranty and a month later ( today) it arrived again no paperwork was given or offered. The driver refused to take the old... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
St.Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, United Kingdom
- 01284654822
4.9
Excellent
207 reviews
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Good friendly attentive staff who was…
Good friendly attentive staff who was very well informed about the products.
October 17, 2022
Unprompted review
Great team very helpful from sales
Great team very helpful from sales - delivery
Can’t fault anything at all and now with the bed in my room I’m sleeping so much better
November 1, 2022
Unprompted review
A professional approach from once we…
A professional approach from once we entered the store in bury st edmunds , we went into a competitors shop and was not impressed with the service .
September 24, 2022
Unprompted review
Looked after from start to finish
Looked after from start to finish, listened and responded accordingly excellent service.
October 2, 2022
Unprompted review
Bought Hudson mattress
Bought Hudson mattress. Great price and good quality. Fast efficient delivery. Very pleased with product and service. Ryan the sales assistant was extremely helpful.
September 10, 2022
Unprompted review
Nathan in the Bury branch was helpful…
Nathan in the Bury branch was helpful friendly and extremely clued up on everything which was brilliant and we felt we purchased what was right for us .
September 17, 2022
Unprompted review
Mattress purchase
Very attentive and knowledge service in the Bury St Edmunds. Nathan looked after us and he was an absolute pleasure. Very positive experience.
September 14, 2022
Unprompted review
Nathan
Great employees. Kind, offered tea and gave me everything I needed. But never made me feel pressured about buying anything. Thank you. Im excited for it to arrive.
September 9, 2022
Unprompted review
Staff were very helpful and had great…
Staff were very helpful and had great knowledge of products. The sleep machine was great and helped me choose the best matress for me. Quick delivery offered so no waiting weeks for a better knights sleep!
September 7, 2022
Unprompted review
Excellent store
Excellent store. Visited to try and find a new mattress. Was very pleased with the service we received and after using their Dream match machine we found the perfect mattress.
August 12, 2022
Unprompted review
Amazing service.
The staff at the Bury St Edmunds branch were very helpful, helped us find the perfect mattress for us. Very knowledgeable and were never pushy.
August 7, 2022
Unprompted review
Excellent service from start to finish
July 24, 2022
Unprompted review
Friendly & knowledgeable
Friendly, knowledgeable staff. The sleepmatch machine was much better than just bouncing around on all the beds trying to find the best one.
July 21, 2022
Unprompted review
Excellent service
Excellent service . Helped me as I was unsure of the best mattress to get. Explained everything A*
June 30, 2022
Unprompted review
I would definitely recommend Dreams in Bury St Edmunds
Lewis is a really helpful sales associate in Bury St Edmunds Dreams. Knowledgeable, spent time didn’t feel rushed. Professional approach not pushy. Second mattress we have purchased from Dreams. Would definitely recommend them.
May 27, 2022
Unprompted review
No pushy sales tactics here
No pushy sales tactics here. Cordially greeted and told available when we were ready. Great experience from start to finish. Can't recommend Bury St Edmunds branch more and Ryan and the team.
May 3, 2022
Unprompted review
Bury St Edmunds Dreams Store
Visited the dreams store in Bury St Edmunds and felt instantly welcomed. I am not one for being hassled by sales representatives but Julia at the store never once made me feel that way. I felt as if she really cared that we were going to get the right mattress for us as myself and my wife both suffer from back problems. We got analysed on the mattress machine which was a novelty and we did have a laugh and a joke about the experience! We then got shown around a large choice of mattresses by Julia all of which fit our profile from the machine. Nothing was too much and felt like we had all the time in the world to make our choices, no pressure what so ever. We were given a wealth of information about the mattresses that we were trying and eventually the one which we chose. At checkout were were talked through all other options from delivery, mattress disposal, mattress cover, 40 night guarantee and additional products, none of which I felt pressured to buy. I would highly recommend dreams for anyone looking to purchase a new mattress or bed or anything else to go with it. We left the store feeling highly satisfied and like we had just had a day out! The store was also very child friendly as shopping with 2 young children can be an extremely awkward experience, they were very much catered to and I did not have to worry about them once. Bury St Edmunds is a fantastic store, especially Julia and a credit to the company.
April 23, 2022
Unprompted review
Great service
Great service, friendly knowledgeable staff. Found the mattress we wanted, that suits us both! Highly recommend.
April 20, 2022
Unprompted review
Just purchased a new mattress and
Just purchased a new mattress and bed frame from dreams the sales assistant was great very knowledgeable and friendly we were made to feel very welcome and not rushed into making a decision.
Great customer service
April 16, 2022
Unprompted review
Good old fashion service
Good old fashion service. Knowledgeable people and friendly delivery team who respected my home and answered my questions.
Thanks guys.
March 20, 2022
Unprompted review
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