Lovely Store to visit. Well laid out, easy access to a vast choice of available types of beds and mattress. Warmly met by sales assistant Laura, who was most helpful, informative and knowledgeable r... See more
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The gentleman that dealt with us was absolutely brilliant most helpful and understanding to our needs ,found the appropriate bed frame / mattress ,and headboard and pillows the pillows we bought he e... See more
I did not like the close proximity of other customers being served along side of me whilst I was giving and answering personal financial details. The stations should be much wider apart eg much more... See more
Company replied
Sales & Customer service by Simon at Dreams Cardiff, Penarth Road was second to none. The delivery was exactly as advised and the guys carried the very Heavy Sofa bed to the room without any damage... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
242 Lyon Close Industrial Estate, CF11 8TU, Cardiff, United Kingdom
- 02920 226050
4.7
Excellent
289 reviews
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Great experience
From first purchasing our bed in the shop to the point of delviery the process was super easy and efficient. We are very happy with our purchase and would recommend to all our friends and family
February 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Waiting for the bed
Waiting for the bed, bedside table not much used without the bed.
Dreams have now offered compensation, so we’re now happy with their service.
March 1, 2026
Reply from Dreams - Cardiff Penarth Road
Good Morning David
Thank you for your your recent review.
I am sorry to hear of the delay on your order
We have contacted you today to discuss this further and look forward to hearing from you.
Kind Regards,
Nick
The men that came to deliver and put my…
The men that came to deliver and put my bed together, were on time, very professional and polite, most of all they were very patient and understanding with my husband who has dementia.
They showed me how to use the bed safely, and left no rubbish or mess, I didn’t even need to hoover after them. Well done to them and many thanks.
February 28, 2026
It started in store with Stacey
It started in store with Stacey, she was knowledgeable, informative and most importantly, not pushy! We were able to take our time, try the beds for comfort and chose the best colour. The delivery service was first class, we paid for the recycling and delivery to the room, worth every penny. Great communication throughout the process.
February 28, 2026
Great customer service from Simon no…
Great customer service from Simon no pressure at all x also the drivers were very helpful thank you highly recommended
February 28, 2026
Delivered promptly.lovely khaki green…
Delivered promptly.lovely khaki green headboard.
February 27, 2026
Fully satisfied
The staff were friendly and helpful throughout our visit. We used their Sleepmatch technology to find our ideal mattresses which took 3 minutes. Had a thoroughly great experience. Highly recommend.
February 8, 2026
Unprompted review
The professional service in the shop…
The professional service in the shop and the delivery team. That’s what first class is. Service
February 8, 2026
The Staff at Cardiff Penarth Road make…
The Staff at Cardiff Penarth Road make all the difference! In particular Mike the Manager + David & Luke the delivery men. We will definitely make more purchases there because the Team make it such a lovely shopping experience, with their knowledge & kindness . . .
February 8, 2026
Comfort
From the moment we entered the showroom we were met by a salesman who impressed us both by his knowledge of the products on view,his patience .
The delivery very efficient, the delivery team kept us updated of the change in times.
And lastly the bed is extremely comfortable.
I have 1 complaint the bed is so comfortable the I have difficulty getting out of it.
February 2, 2026
Knowledgeable and very helpful salesman
Knowledgeable and very helpful salesman
Lovely showroom and staff thank yuu
February 6, 2026
Friendly helpful sales prompt delivery…
Friendly helpful sales prompt delivery and sleeping well
February 2, 2026
Customer service
Customer service
The gentleman who attended to us was absolutely lovely, very friendly, patient, and extremely knowledgeable. He took the time to explain everything in detail and provided us with so much helpful information about the bed we were interested in, which made our decision much easier. We never felt rushed and truly appreciated his professionalism and approach.
Unfortunately, I can’t remember his name, but I hope this feedback reaches him because he made our experience a very pleasant one. It’s rare to receive such attentive and genuinely helpful service.
January 31, 2026
Great customer care.
Great service from the delivery drivers. And fantastic customer care from Stacey in the Penarth Road store.
January 18, 2026
My back is a lot better and Iran very…
My back is a lot better and Iran very comfortable really pleased with my mattress
January 17, 2026
Very clean good service over all was…
Very clean good service over all was great to be honest.
January 9, 2026
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