very good experience from start to finish. just furnished our house and Dreams Charlton was the only store (out of 5 different shops) that delivered the item (mattress) in the correct timeframe! in st... See more
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Brilliant experience from start to finish, sales reps were great in store. I chose a mattress after doing an assessment on the bed-machine, was offered hot chocolate in store. Bought my bed, and it c... See more
Absolutely great experience delivery on time built in less than half hour with tv fitted aswell no mess all boxes taken with them and shown how to use bed and tv. Best purchase ever nonore night pain... See more
Great instore experience at the Charlton store - sales person knowledgeable and attentive. Bed delivered within scheduled timeframe and quickly assembled by the deliver crew. So far so good enjoying... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Stone Lake Retail Park, SE7 8LU, Charlton, United Kingdom
- 02083 050280
4.8
Excellent
212 reviews
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Perfect 10/10
Absolutely great experience delivery on time built in less than half hour with tv fitted aswell no mess all boxes taken with them and shown how to use bed and tv. Best purchase ever nonore night pain when sleeping best money ibe ever spent.
February 23, 2026
Great customer service
Great furniture; great customer service from Clinton - great guy!
February 22, 2026
Unprompted review
There was a young man that was very…
There was a young man that was very helpful and just very respectful. He explained everything very well and helped me find out which furniture was best for me.
February 20, 2026
Got to try several mattresses in the…
Got to try several mattresses in the shop before I found the one that suited me best. Great service.
February 15, 2026
Very helpful from start to finish.
Very helpful from start to finish.
At the beginning of the process Charmy at the Charlton branch was very thorough and gave us excellent advice. Offered us a drink,put us at ease and helped us select and compare the mattresses. The delivery team wore shoe covers ,removed our old mattress and carried our new one upstairs.
February 7, 2026
Was very pleased with delivery
Was very pleased with delivery, & putting bed up so quickly, And so pleased with bed so comfy.
January 31, 2026
Five star delivery experience was on time and it only took…
Delivery was on time and it only took the team of two 25mins to take the sofa bed upstairs to my room of choice and assemble it. They removed their boots without being asked to and both were friendly and polite. Very happy with my purchase
January 17, 2026
every thing they said about the purchase was as described
every thing they said about the
December 13, 2025
Flexible and friendly
Friendly, helpful with the fast and cheerful assembly in our new flat.
November 25, 2025
Good experience
Good experience.
The seller man was great. We managed to find a good mattress that day.
February 7, 2025
Delivered on time and nice comfortable…
Delivered on time and nice comfortable bed..happy with my purchase
January 6, 2026
GREAT customer "journey"!
GREAT customer "journey". Mo was FANTASTIC! Super professional, not salesy in ANY way, really emapthetic, knowledgeable. I actually went back after my first visit and not at any moment did Mo try and "sell" me anything! From the moment I walked into the store to the time my fabulous new mattress was delivered all my needs as a customer were met with excellence - THANK YOU!
December 28, 2025
Very helpful staff
Very helpful staff, nothing was too much trouble. Took as long as i needed
December 20, 2025
Friendly and helpful staff!
The staff at the Charlton branch were friendly and helpful from the moment I walked in. I found my dream bed and the whole process from choosing it to having it delivered was seamless. The delivery guys were also really friendly and professional. Would definitely shop there again and recommend to others.
November 17, 2025
The sales team was very good and the…
The sales team was very good and the mattress arrived on time. Also the mattress is very comfortable.
December 5, 2025
Personalised attention to detail
The staff were very professional and friendly.
Good assistance at the time to choose your options
November 28, 2025
Delivery driver Darren from Dreams…
Delivery driver Darren from Dreams called for ETA. They delivered our bed and assembled it took away all packages. Nice friendly guys they did a good job.
November 8, 2025
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