Dreams - Charlton Reviews 

The mattress which was chosen for my lower back problem, has dissolved.The bed itself just the right size and loads of storage space to put unusable items
Thankyou kind regards to Nick sales assistant at Charlton store

Helpful, good and understanding,

Excellent service high-quality bed The staff was highly professional and friendly overall, I am happy with my purchase and I highly recommend dream 🛌

I came to dreams to purchase mattress, bed frame, and pillow. My experience with the store was comfortable and pleasant. Upon entering the store Charmy offered me to lie down and use machine to find out most suitable mattress type. She then showed and let me try out the different mattresses which could be suitable in a friendly and professional manner, and helped me compare different bed frames available. During payment, Charmy helped me separated my mattress and bed frame purchases because bed frame takes longer to deliver and therefore I can get the mattress much faster this way. She also gave me a call as soon as my bed frame becomes available and was ready to deliver.
Later on I decided to pop into the shop to order an extra soft pillow and also to understand how to use my mattress warranty. Nicholas assisted me this time and very efficiently offered all the details I need. Charmy also offered warm hot chocolate which was really nice in the winter cold weather and also pointed me the exact location for transport which was handy. I’m very satisfied with all the services I received from the store and hence highly recommend.

I am happy because I bought a bed that has quality.

Great mattress

I don’t want to leave my bed!!!
I sleep so well
No back pain when I wake up!

The customer service was good, I was able to get a good deal without breaking the bank. I also got some gifts to go with my mattress

Very happy with our experience at Dreams, Charmy was a very helpful and knowledgable advisor, but not pushy or hard sell. She spent time with us to ensure we made an informed choice on a new mattress and pillows.

Excellent service, great product knowledge

Excellent service given in Dreams.
Staff friendly, very knowledgable and explained clearly different types of beds. Great sleep machine too.
Satisfaction guarentee , and taking old bed away and assembling new bed.
Great service. Thank you Charmy.

Excellent customer service, extremely knowledgeable friendly & accommodating staff went above and beyond, very helpful, great overall experience. Have excellent products at good affordable prices, would recommend

Very satisfied. Great quality product. Excellent timely and quick well communicated delivery. Very friendly delivery staff. Exactly what was ordered arrived within the 2 hour communicated delivery slot. And superb comfortable mattress.

Great service. Was a perfect mixture of being left to decide and being given all the information. One visit spent getting details and even though the store knew I was not purchasing on that day they were still attentive when required. Returned the following day to purchase and could not be any more helpful. Would highly reccomend.

The team at the store on Woolich Road, London was extremely helpful throughout the whole process.
I have lower back issues and the team explained in detail the differences between different types of mattresses, allowing me to make my own decision on what type best suited my needs. 10/10 would recommend.

We had great service from the Charlton Store very helpful staff. We purchased exactly what we wanted and there was no unnecessary sales pressure.

Excellent service. Laud in store were helpful and friendly. Delivery guys was on time and done job quickly.

Very professional and friendly stuff, store manger was very helpful and answered all our questions before we bought a new super king size bed.

Very positive experience in terms of product quality, customer service and delivery. Your use of technology to understand customer requirements is commendable.

Waited for over 3 months for my mattress to be delivered as they had double sold the one we ordered and then I had to wait for another one to come back into stock. The lack of contact from them was extremely bad and I am a very easy going non demanding person. Just severely disappointed with their service. They attempted to flog me another mattress which was cheaper but lied and told me it wasn’t.