Very pleasant and engaging salesman, Alan. He took time to find out exactly what we needed and showed empathy and understanding of our requirements. We tried several mattresses and he was able to sug... See more
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From start to finish a great experience..immediate help offered, excellent advice and bought a shop display double mattress for my double brass bed in guest room so not often used. Given free pillows,... See more
Steve was an excellent salesman. He gave us the opportunity to lie on several different mattresses and we then did the ‘experience’ that calculates your body’s preference- that was fun! He had a wealt... See more
My wife and I were met by Aaron at Dreams Cheltenham on our recent visit. We were interested in the Tempur mattress and after ‘quizzing’ Aaron extensively we decided to place our order for... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit K1b Gallagher Retail Park, GL51 9RR, Chelthenham, United Kingdom
- 01242 506204
4.8
Excellent
213 reviews
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From entering your shop to the delivery…
From entering your shop to the delivery of our new bed frame we were helped by courteous, competent and friendly staff. The frame both in function and looks is all that we would have hoped for. Thank you.
March 21, 2026
Staff very helpful and lovely to deal…
Staff very helpful and lovely to deal with. Carefully listened to our requirements and we were very happy with the two beds and mattresses received.
February 8, 2026
Good and helpfull in store
Good and helpfull in store, delivered on time, Have had verry good nights sleep since ŕeceiving my wonderfull mattress.
February 27, 2026
First customers to Dreams and had the…
First customers to Dreams and had the undivided attention of a very knowledgable sales advisor for over an hour. In the end we purchased a new divan together with a Tempur mattress which included 2 free pillows plus a duvet and mattress protector.
February 20, 2026
The mattress is so very comfortable and…
The mattress is so very comfortable and we are very pleased with it.
John and Mary
February 15, 2026
Excellent customer services
January 14, 2026
Aaron in the Cheltenham store was…
Aaron in the Cheltenham store was especially helpful showing us the range of options and helping us narrow down our selection, can’t wait for the bed to arrive!
February 7, 2026
Unprompted review
From the salesperson to the delivery it…
From the salesperson to the delivery it was well organised, friendly and efficient.
February 8, 2026
We had a great experience
We had a great experience. Our sales man was Ian, he asked what sort of bed we were after and didn't push to over sell. We found the bed we liked and happy with the price. Our delivery day changed by the time we got to that part of the order. Ian was fantastic and checked every day to bring our delivery day closer to where we wanted it. He went above and beyond.
February 6, 2026
Very happy from start to finish
The delivery men were lovely very friendly and helpful. Very happy with the bed and mattress would definitely recommend
January 17, 2026
We were greeted by the friendly staff…
We were greeted by the friendly staff who listened to what we were looking for, put on the special bed and chose a bed which after a week we are delighted with.
January 18, 2026
Super service in store
Super service in store. Friendly and polite attention from both members of staff who gave great advice.
Delivery staff kept us up to date with the delivery times which was very helpful
December 28, 2025
Friendly staff
Friendly staff with great product knowledge helped finding me the best night sleep at a great price thankyou
November 30, 2025
Very knowledgeable salesman
Very knowledgeable salesman. Not trying to push us to the most expensive bed and mattress they have in store.
December 20, 2025
Great customer service
They were able to hold our order whilst our house purchase went through and then delivered exactly when we needed them to.
December 14, 2025
Smooth and Easy transaction
Friendly and helpful delivery guys. No problems with bed or service.
December 14, 2025
Staff were polite and helpful
November 23, 2025
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