Great experience shopping with Raghuraj. He was knowledgeable and helped us through the process of selecting the mattress and bed frame and informed us of finance options.
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I was happy with everything. I used the Dreams mattress tester and the saleslady helped me to choose the best mattress for me. It is extremely comfortable. The bed itself and the headboard are strong... See more
Raghuraj at the Chingford branch was very helpful and knowledgeable in beds and mattresses. Very pleasant experience.
MUHAMMED the sales person is very attentive and helpful in Chingford.. Terry and his friends who deliver and assembled my ottoman bed are also friendly , wearing ID as well as having their shoes cove... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Deacon Trading Estate, E4 8QF, Chingford, United Kingdom
- 02085 311666
4.7
Excellent
222 reviews
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we had a good experience while looking…
we had a good experience while looking for a mat tress in the shop.the man serving us was very experienced and very helpful.we was very impressed with the service. the delivery was also great the men was also helpful and told us all we needed to know
August 29, 2024
No fuss delivered in good time very…
No fuss delivered in good time very happy with bed and mattress
August 18, 2024
Easy quick delivery and very easy to…
Easy quick delivery and very easy to put together.
August 9, 2024
MUHAMMED the sales person is very…attentive and helpful.
MUHAMMED the sales person is very attentive and helpful in Chingford.. Terry and his friends who deliver and assembled my ottoman bed are also friendly , wearing ID as well as having their shoes cover on all the time whilst in my place..
July 27, 2024
Was really impressed
Was really impressed with the help in store. Listened to what I wanted and showed the various options available. Worked with me to find the right bed and base. Very polite and helpful.
June 20, 2024
Delivery was perfect
Delivery was perfect, time allocated was a problem as school street. Managed to contact delivery men and they came earlier.
July 21, 2024
Service without a smile can be just as efficient!
Service was very thorough and informative. Salesperson was ready for all my questions and answered them to my satisfaction
June 16, 2024
Treated very professionally.
June 23, 2024
Highly recommend Dreams
Ashley was a very good well experienced salesman and was very helpful.
June 22, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Chingford
Good afternoon Mr Davies,
Thank you for leaving us your feedback.
Following our brief conversation today, I shall call you tomorrow as agreed, so we can discuss your order in further detail, and I hope to assist in bringing any outstanding matters to resolution too.
Many thanks,
Kishan
Good personalised in store service
Good personalised in store service. Quick delivery. Cheap option to have bed delivered to the point of assembly and to have it assembled. And also to remove old mattress.
June 1, 2024
Ashley in the Chingford store was very…
Ashley in the Chingford store was very knowledgeable and helpful. Excellent service thank you Ashley!
April 28, 2024
Unprompted review
Friendly knowledgeable staff easily…
Friendly knowledgeable staff easily explained everything
March 31, 2024
Best nights sleep ever
Best nights sleep ever. I was put on the bed tester as I wanted a firm mattress and it identified my match. From showroom to sleep my experience was a dream. Thank you.
March 10, 2024
Great price. Great product. Great service.
We were shown several beds within our budget and encouraged to take time to try them all out. The sales assistant was patient, experienced and friendly without being pushy or persuasive. Delivery was spot on, delivery arrived on schedule and the guys carried our purchase upstairs. A brilliant service all round!
February 13, 2024
Mahamud From Dreams in Chingford
Where do I even begin with my exceptional experience at Dreams in Chingford? Well, let's start with the shining star of my visit – Mahamud. From the moment I walked through the door, Mahamud's professionalism and warmth immediately put me at ease.
He greeted me with a smile and wasted no time introducing me to the latest in sleep technology, the 'sleepmatch' system. Mahamud patiently guided me through the process, explaining how it works and its benefits. He took the time to understand my specific needs and preferences, ensuring that every recommendation he made was tailored perfectly to me.
Not only did Mahamud showcase an impressive knowledge of the products, but his genuine passion for helping customers find their perfect mattresses and pillows truly shone through. He listened attentively to my concerns and answered all of my questions with patience and expertise.
Thanks to Mahamud's guidance, I felt confident in my decision to purchase the mattress and pillows he recommended.
In summary, if you're in the market for a new mattress or pillows and want an exceptional shopping experience, look no further than Mahamud at Dreams in Chingford. His professionalism, expertise, and genuine care for his customers make him an invaluable asset to the team. Thank you, Mahamud, for making my shopping experience truly memorable!
February 12, 2024
Unprompted review
Very good customer service and support…
Very good customer service and support would recommend dreams 100 percent
February 4, 2024
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