This is second time I purchased our mattresses from Dream company . You have good selection of mattresses to choose from and buy what you like thinking that you can change it if not happy .
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was happy with everything. I used the Dreams mattress tester and the saleslady helped me to choose the best mattress for me. It is extremely comfortable. The bed itself and the headboard are strong... See more
MUHAMMED the sales person is very attentive and helpful in Chingford.. Terry and his friends who deliver and assembled my ottoman bed are also friendly , wearing ID as well as having their shoes cove... See more
Well done Dreams at Chingford, from the store to the delivery men everyone was helpful. Would thoroughly recommend anyone thinking of getting a new bed to go to Dreams you will not be disappointed. I... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Deacon Trading Estate, E4 8QF, Chingford, United Kingdom
- 02085 311666
4.7
Excellent
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dream mattress
This is second time I purchased our mattresses from Dream company . You have good selection of mattresses to choose from and buy what you like thinking that you can change it if not happy .
July 4, 2026
Wonderful new mattress…
Great advice and service in the showroom. The mattress was delivered on schedule and is wonderful!
Very pleased. Great service throughout
June 20, 2026
Excellent service and an excellent…
Excellent service and an excellent mattress. The Sleepmatch recommendation was spot on!
May 22, 2026
Everything went well
May 3, 2026
helpful & friendly staff
Shop staff were so helpful & friendly. Gave me loads of information about my new bed, when I sat at the table to complete my purchase I was offered a drink & I was given a decent freebie for my custom.
Used to wake up in the mornings with a really bad back in my old bed but with my new one I want to stay in it all day & my back no longer hurts ... delivery service was also good . 2 men went above & beyond
April 19, 2026
Brilliant customer service - Wendy and all the staff at Dreams Chingford go over and above to provide a great experience.
Brilliant customer service - great product.
April 19, 2026
All good 👍 &good customer service…
All good 👍 &good customer service &she very helpful &better service Thankyou.
April 17, 2026
We had excellent service in choosing a…
We had excellent service in choosing a mattress, in shop. Quick and easy delivery, and i have had lovely comfy sleeps. All in all a very pleasant experience with a excellent outcome.
April 8, 2026
Happy customer
Right from the minute we walked in the show room we had great experience, helpful member of staff to great mattress
April 4, 2026
Great service and product really nice
March 1, 2026
My experience from choosing my bed to…
My experience from choosing my bed to the delivery set up of my bed was great . The bed is very comfortable at the moment but it’s a bit too high as I’m a short person so i have to jump up to get on.
February 15, 2026
We had to change our delivery a couple…
We had to change our delivery a couple of times because the room was still being renovated, the staff were great changing the date, and our sales representative was really helpful in burying the right mattress and bed, overall fantastic service
January 3, 2026
This was a fantastic experience from…
This was a fantastic experience from start to finish from buying the bed in store to the Delivery guys taking the bed into the loft room even though it was very difficult turning the huge headboard round the corners they got it in and set up the TV bed and all is functioning exactly as it should. The Delivery guys were very friendly and they were quick as possible and also very careful with our new house.
January 18, 2026
We love our bed thank you to Abdi for…
We love our bed thank you to Abdi for being so nice and helpful. I think we made a very good choice because of him.
December 17, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.