Dreams - Clydebank Reviews 

174
TrustScore 5 out of 5

4.8

Unit 8 Clyde Retail Park, G81 2XA Clydebank, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Bought a new bed from Dreams it is really well made and I am so happy with it I now have a comfortable good nights sleep. The customer services e was great right from buying where the staff knew every... See more

Rated 5 out of 5 stars

Great customer service. The item then arrived smoothly and as scheduled and my son is now having a really great sleep on his new purchase. Would highly recommend Dreams for dreaming. Thanks again a... See more

Rated 4 out of 5 stars

The assistant was very helpful,and we choose a mattress which was delivered on time by driver,he said to leave mattress for two hours before making up which I did .Husband and myself never slept all n... See more

Rated 5 out of 5 stars

This is the third time we have used Dreams Clydebank and the people in the store couldn't be more helpful. Choosing a bed is tricky and the staff know how to be helpful without interfering! The who... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 8 Clyde Retail Park, G81 2XA, Clydebank, United Kingdom

  • 01419 528709

4.8

Excellent

TrustScore 5 out of 5

174 reviews

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4.8

All reviews

(174)

13,732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

just what I needed

told them what I needed, and was directed to the perfect mattress right away!
helpful friendly staff, great product, great price! everything I wanted and needed in no time at all!
delivery was also right on time with two friendly helpful chaps.
thank you Dreams

February 9, 2023
Rated 5 out of 5 stars

easy and simple purchase and delivery

I have purchased beds from Dreams before and have always received good service. The ordering and delivery process was simple and easy. My daughter loves her new bed, and I am more than happy with our purchase.

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

The kindness and the patience of the…

The kindness and the patience of the staff from the moment I entered the shop to the delivery men. The lady in the shop seemed to know what she was talking about she was so confident and helpful.

October 4, 2022
Unprompted review
Rated 3 out of 5 stars

We thought our mattress was squeaking

We thought our mattress was squeaking. It turned out to be the divan base. On further searching found a big hole in the divan that wasn't there before.Don't want to blame delivery but that with mud all up carpet stairs and dirty hand prints on wall makes me suspicious it was stood on. Mattress okay I guess but off putting with a squeaking base and is a bit firm for our liking. Told by customer service nothing more could be done. Hey ho
Service in store was fantastic

October 12, 2022
Unprompted review
Dreams - Clydebank logo

Reply from Dreams - Clydebank

Dear Gary

Thank you for your review. I am sorry for the issues you have been having. I would very much to look into this for you, however I cannot locate your order with the details provided.

I have requested further information from Trustpilot, and I will be in contact with you shortly.

Many thanks

Peter

Rated 5 out of 5 stars

5 star visit

Could not be happier with my visit to Dreams, Clydebank. Before visiting this store I tried another bedding specialist where the attitude of the salesperson was down right arrogant. Debbie, on the other hand was friendly, helpful and knowledgeable. I got everything in the store that I required. I would not hesitate to recommend to anyone this store and in particular dealing with Debbie.

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

Dreams Clydebank

Came here to try out some mattress's. Gerry was very attentive and directed us to the mattress I had seen online. We were supplied pillows to test out the mattress which went a long way. We were offered a mattress protector free of charge with the purchase of our new mattress which was an added bonus. Gerry was able to get us Saturday of that week for delivery which was very ideal as our current mattress is giving us back ache. We were even offered a bottle of water whilst we waited. Would recommend was a fast and smooth visit

September 20, 2022
Unprompted review
Rated 5 out of 5 stars

They are the best

We have used Dreams several times and never been let down. Recently bought a new bed and mattress from Dreams, it was worth the trip up to Clydebank where Debbie led us through all that we had to know. I wouldn't go anywhere else, having once had a horror story by trying to cut corners on the internet. I wouldn't go anywhere else.

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

Nathan was a great help and my…

Nathan was a great help and my experience picking the right bed was quicker than I thought. He was very helpful and within 10 minutes I had my divan, headboard and mattress picked along with my daughters new bed and mattress also. I cant wait for the beds to arrive now.

June 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great buying experience from start to finish

Visited the Clydebank store with my 88 year old mother looking to buy her an adjustable bed.
The staff member was so knowledgeable, helpful and patient and took his time with my mother who has mobility issues and is a little deaf.
No pressure to buy.
Whole process of choosing and ordering was enjoyable.
Delivery team were friendly and professional and on time.

May 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Had a fantastic experience with Dreams. Went to the Glasgow store looking for a new mattress, and the shop assistant was very efficient, showing us the most suitable mattresses for our sleep positions and price range. Delivery was arranged very smoothly, and on the day communication about the delivery time slot was very good. The delivery guys were courteous and took the mattress to where we needed it. Would definitely use Dreams again.

April 16, 2022
Unprompted review
Rated 5 out of 5 stars

Best choice we made!

My husband is just out of hospital after a back injury and we knew it was time to invest in a quality, supportive bed and mattress. So glad we chose Dreams. Outstanding customer service. Can’t wait for our new dream sleeper!

April 15, 2022
Unprompted review
Rated 5 out of 5 stars

All done very well.

Sales guy was very good, had all the info we needed, delivery was when they said it would be and the guys uncovered the new matresses and put them on the beds for us. They wore carpet protectors and were very pleasant. The matresses themselves seem to be excellent - only been a few months but no complaints.

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Felt like a valued customer

Great service from the minute I walked into the store. Advised to do the bed rest and 5 mattress’s recommended. The salesman was excellent and i chose the BEST mattress we have ever had. It’s so comfortable, thanks DREAMS.

February 24, 2022
Unprompted review
Rated 5 out of 5 stars

Recently bought a mattress from the…

Recently bought a mattress from the Clydebank store and the service was great right from the young salesman who had recently started through to the friendly, proffessional delivery team.
Highly recommend

January 18, 2022
Unprompted review

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