Dreams - Clydebank Reviews 

174
TrustScore 5 out of 5

4.8

Unit 8 Clyde Retail Park, G81 2XA Clydebank, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Bought a new bed from Dreams it is really well made and I am so happy with it I now have a comfortable good nights sleep. The customer services e was great right from buying where the staff knew every... See more

Rated 5 out of 5 stars

Great customer service. The item then arrived smoothly and as scheduled and my son is now having a really great sleep on his new purchase. Would highly recommend Dreams for dreaming. Thanks again a... See more

Rated 4 out of 5 stars

The assistant was very helpful,and we choose a mattress which was delivered on time by driver,he said to leave mattress for two hours before making up which I did .Husband and myself never slept all n... See more

Rated 5 out of 5 stars

This is the third time we have used Dreams Clydebank and the people in the store couldn't be more helpful. Choosing a bed is tricky and the staff know how to be helpful without interfering! The who... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 8 Clyde Retail Park, G81 2XA, Clydebank, United Kingdom

  • 01419 528709

4.8

Excellent

TrustScore 5 out of 5

174 reviews

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4.8

All reviews

(174)

13,732 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from beginning to end

Great service from beginning to end. From first arriving at the store to the delivery of our chosen products there is nothing negative I could say. The sales person was very helpful without being pushy and contrary to our expectations we weren’t recommended the most expensive products in the store having used the sleepmatch service. Three weeks later we are still very pleased with our choices and wouldn’t hesitate to recommend Dreams to others.

January 11, 2022
Unprompted review
Rated 5 out of 5 stars

We were met by a lovely sales assistant…

We were met by a lovely sales assistant who took the time to explain what mattresses were available after we had our scans. We tried several to decide what was best for us. We were not pressured into choosing the1st one and given lots of time to decide what was best for both of us. Very happy with our purchases.

January 4, 2022
Unprompted review
Rated 1 out of 5 stars

Dont buy from here

Purchased top of the range mattress for 1300 odd quid 18 months ago.started to sag and buckle, causing sleepless nights,contacted dreams who sent me to their insurers ,who after 3 weeks eventually came to examine the mattress. Said that the depression and sagging was within dreams tolerance of 4cm. And has no idea why the one edge is depressed suggested that we sit on the edge of the bed .stated our claim is invalid. 4 cm
Is ridiculous
And had we known would not have Purchased from. These cowboy manufacturers.

September 13, 2021
Unprompted review
Dreams - Clydebank logo

Reply from Dreams - Clydebank

Hello Mr Manning

Thank you for your review. I fully understand why you will be disappointed with the outcome of the independent inspection, but neither we nor the manufacturer influence the metrics adopted by the inspection company. The methodologies used to measure various performance metrics are adopted across the industry.

I have asked the administrators of your service plan to send me a copy of the inspection report so I have a better grasp of the reasons that influenced the technician's decision. Once I have sight of this, I will review the outcome and contact you to see if there is any more we can do to address your concerns.

Kind regards

Peter

Rated 5 out of 5 stars

Excel service at Clydebank store

The service at the Clydebank store was excellent. Feel very confident we got the best attention to what we needed, were not rushed or pressured to buy. Pointed out any bargains which we benefited from. Excellent service and lovely care of my elderly mum.

August 14, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service in Clydebank

August 1, 2021
Unprompted review
Dreams - Clydebank logo

Reply from Dreams - Clydebank

Good evening,

Thank you for taking the time to leave a review of our Clydebank store.

We hope you enjoyed your visit, we're happy to hear you received excellent service throughout your experience with us.

We look forward to helping you with your next Dreams purchase!

Best wishes,

Charlie from The Customer Services Team

Rated 5 out of 5 stars

We were served by Gerry in the…

We were served by Gerry in the Clydebank branch of Dreams and he couldn’t have been more helpful, knowledgeable and friendly. The sleepmatch program in store is great and after doing this we managed to pick our perfect mattress and lovely bed frame.

July 26, 2021
Unprompted review
Dreams - Clydebank logo

Reply from Dreams - Clydebank

Hi Steph,

Thank you for sharing your fantastic feedback with us.

We are glad to hear that our team was able to assist you with your purchase.

We hope you buy with us again.

Best Wishes,

Charlie from The Customer Services Team

Rated 5 out of 5 stars

I ordered a sofa bed for my mother…

I ordered a sofa bed for my mother moving to sheltered housing. The salesman in the store was helpful and knowledgeable about the products. It was no problem when I called in again to change the delivery date. I was kept informed about time for delivery and they arrived spot on. The delivery crew were loveley, friendly and helpful, one of the guys even brought another heavy package that had arrived upstairs for me a bit of above and beyond. The guys assembled the sofa and showed me again how to use it, couldn't fault the delivery service and over shoes worn on the new carpet. The sofa bed is ideal, nice and compact two seater ( Haze natural two seater), feels comfy as a bed too. Highly recommend Dreams from shop to delivery.

May 22, 2021
Unprompted review
Rated 5 out of 5 stars

Three bed shops.. dreams is the winner 🏆

We went to three bed shops, Archers, Benson's and Dreams. Archers stock looked like cheap quality, Benson's was too hot inside the shop which made me fell ill, and even though the sales assistant knew his information, he gave us too much information in a short period of time and stayed with us the whole time. Dreams greeted us and let us browse until we called them over to us. She gave us information when we asked and kept leaving us to it rather than following us around the store. We went in for a bed and mattress and left with the additional add ons of mattress protector, duvet and new pillows. We are not one for spending a lot of money but the pillows Stevie recommend ! OMG! The colder pillows are amazing! And I cannot believe how quick the delivery period is!

May 17, 2021
Unprompted review
Rated 5 out of 5 stars

Dreams: Clydebank Store

Myself and my partner were highly satisfied with our visit to the Clydebank store and with Stevie, who provided excellent support and advice when we were looking to replace our mattress. Stevie spoke to us about the sleepmatic machine, which allowed us to specify the type of mattress that would be best for us. After deciding on the mattress, we were given a quick delivery schedule and also the option to uplift the old mattress, all at a reasonable price. Wouldn't hesitate to recommend to family and friends in the future.

May 10, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with the help and guidance…

Very happy with the help and guidance in store. Nathan was brilliant. The quality and choice of beds and mattresses was excellent and with Nathan's help and advice I was very happy to make my purchase. Looking forward to my new beds and mattresses arriving soon.

May 2, 2021
Unprompted review
Rated 5 out of 5 stars

The experience of choosing a mattress…

The experience of choosing a mattress was simple and the customer advisor was very helpful and friendly. Our mattress was delivered within 5 days and we were kept informed of when our delivery was due to arrive. I would highly recommend!

April 13, 2021
Unprompted review

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