Dreams - CreweReviews 

162
TrustScore 4.5 out of 5

4.7

Unit 17 Grand Junction, CW1 2RP Crewe, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very pleasant welcome on arriving at the shop, tried out witch mattress to purchase very helpful,also the base and the pillows and mattress cover.Very pleased with it all.😃😃😄

Rated 5 out of 5 stars

Went to dreams to research a new mattress for my bed, didn’t intend to buy at first. I wanted to see and feel actual mattresses and try the sleep match system to find a good mattress for me. The colle... See more

Rated 5 out of 5 stars

Amelia and her colleague were extremely helpful as they went out of their way to ensure that we purchased the correct bed for our son. They ended up staying late at work and did not complain at all th... See more

Rated 5 out of 5 stars

Dreams staff were excellent in helping us with our search for a new mattress. Don (prior to purchase date) was very friendly and attentive, guiding us through the Sleepmatch tool which identified the... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 17 Grand Junction, CW1 2RP, Crewe, United Kingdom

  • 01270 446406

4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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1-star

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4.7

All reviews

(162)

12,706 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank

Thank
the mattress came and on time and in good condition and it's been a week now and the mattress is very good to sleep on and comfy for my arthritis

June 13, 2026
Rated 5 out of 5 stars

Went to Dreams about a month ago to…

Went to Dreams about a month ago to look for a new Bed and went away to think about what I wanted, went back and purchased a new Bed and was delighted with the service I got.Was greeted by Jackie who offered me a coffee and then tried a range of Mattresses and pillows that I was interested in and she explained thoroughly also tried the Sleep match to give me a better understanding of what Mattress to buy which she did with the whole deal as I decided to have a new divan and extra items that I had no intention of buying before entering the shop.I have brought the Bed on finance which Jackie explained in a way I could understand and would like to add that Jackie did the whole deal in a cheerful and delightful manner for which I would recommend to my friends and would go back should i need to buy another new Bed in the future

April 6, 2026
Unprompted review
Rated 4 out of 5 stars

Still getting used to an 'extra firm'…

Still getting used to an 'extra firm' orthopaedic mattress. After a week, it is stiff and not much give albeit I am getting some sleep. The plastic coating is still on it, making that crinkle sound as I turn. I will soon take it off.
Time is a healer and I hope it beds in and my body succumbs to its minimal contour.

January 18, 2026
Rated 5 out of 5 stars

Pleasant experience

Pleasant experience. Great friendly service in shop, good clear advice. Delivery was on time and efficiently took the old mattress away and put the new one in place. I like that the old mattress will be recycled.
Fantastic service throughout. Highly recommend.

January 3, 2026
Rated 5 out of 5 stars

Delivery was accurate

Delivery was accurate, even the time was spot on.

Staff helpful and friendly. Customer services for once actually helped to resolve an issue

Very pleased with overall experience

December 21, 2025
Rated 5 out of 5 stars

Buying a mattress

The person I spoke to in the shop was extremely helpful, the order was delivered as planned, and my grandson finds his new mattress very comfortable.

November 15, 2025

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