Very pleasant welcome on arriving at the shop, tried out witch mattress to purchase very helpful,also the base and the pillows and mattress cover.Very pleased with it all.😃😃😄
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See what reviewers are saying
Went to dreams to research a new mattress for my bed, didn’t intend to buy at first. I wanted to see and feel actual mattresses and try the sleep match system to find a good mattress for me. The colle... See more
Amelia and her colleague were extremely helpful as they went out of their way to ensure that we purchased the correct bed for our son. They ended up staying late at work and did not complain at all th... See more
Dreams staff were excellent in helping us with our search for a new mattress. Don (prior to purchase date) was very friendly and attentive, guiding us through the Sleepmatch tool which identified the... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 17 Grand Junction, CW1 2RP, Crewe, United Kingdom
- 01270 446406
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The Dreams crew were great
The Dreams crew were great! They were pleasant, friendly, informative and worked very quickly. They made sure that they cleared away and disposed of all packaging such as plastic coverings and cardboard as they went along. A great team and a pleasure to meet them.
Smooth Process
The whole process from choosing the right mattress to delivery & recycling of our old one was very smooth & efficient.
So easy to purchase and everybody was…
So easy to purchase and everybody was so informative and helpful
So easy to shop online and the added…
So easy to shop online and the added bonus of being able to speak to someone when I was unsure. A considered purchase made but British made and I am confident of the quality. So far wonderful, quality. Delivery was excellent, the guys so helpful and old mattress taken away.
Single bed and mattress purchase and delivery
Polite salesman very knowledgeable and efficient. No pressure sales. Delivery on the date originally agreed, cheerful, polite and tidy delivery operatives. No problems at all.
the customer service was very good
GREAT Mattress & GREAT Service
I actually cannot fault the experience from start to finish. I purchased a high end Tempur mattress, pillows and new ottoman bed. Managed to get a good price and the delivery and installation was excellent. Arrived on time and was very professionally delivered and built in no time at all, no mess and very friendly
Good experience
Very helpful and knowledgeable advisors in the shop. Not pushy but they showed us a number of items that matched our criteria. Goods delivered on time, covered shoes when entering house,removed all rubbish. Very polite couple of lads and a credit to the company...
Very friendly and Knowledgeable staff
Very friendly and Knowledgeable staff. Explained everything aspect of the adjustable bed I ordered. Couldn't fault anything, would highly recommend
Great Service
Whole process from showroom to delivery was excellent. Staff in the showroom explained all the options and gave us plenty of time to decide. Delivery happened when it was supposed to and the delivery staff were very pleasant and efficient.
Wonderful service outstanding mattress…
Wonderful service outstanding mattress delivery so easy thank you
Excellent customer service in store and…
Excellent customer service in store and perfect delivery
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dreams beds crewe over priced
dreams beds crewe over priced and very poor quality all they want is your money not interested in customer's service l would not go their again had a single bed that fell a part after only 2 months use it was supposed to be a quality bed top of the range having contacted customer services lfound them not helpful they promised a new base and head board what came was just a base the delivery guys had instructions to take the old base and head board the head board was £316.00 on its own so l would have been that amount down dont go there l spent over £1000.00 on a king sized mattress and single bed l feel like l have been done l will never go to dream bed agian and will not recommed them cheap rubbish there delivery guys were great they were help but customer service are belligerent and not helpful .

Reply from Dreams - Crewe
The staff at the shop and the delivery…
The staff at the shop and the delivery team were very helpful and polite and my new mattress is absolutely brilliant I suffer with back trouble but since I have had my new temper mattress I am having no pain or discomfort at all really pleased with it
Efficient and friendly service
Very good experience
Delivery men who delivered my new mattress…
The men who delivered my new mattress were very friendly and helpful
Ordered super king Morten bed frame on…
Ordered super king Morten bed frame on line.super experience.bed arrived on day selected.left in room the packaging was amazing.super looking bed really stylish.updated to the curved slats so glad I did.amazing comfortable sleep.great price too.well done dreams 5* experience just how it should be
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