First rate experience in store to purchase new bed and mattress. On time delivery with excellent communications. Very efficient installation in room of our choice AND removal of old mattress. Having... See more
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Service in the store was excellent, staff friendly and courteous. Went through all our options. Delivery date made and bed delivered on time. Delivery men were fabulous, courteous. Took our old mattre... See more
Absolutely fantastic experience. Excellent customer service from a young guy called Haydn.who went above and beyond, friendly, knowledgeable, who deserves recognition. This is what customer service s... See more
As a newly married couple, we visited our local store; Doncaster, hoping to find an ideal new bed for us to start our married life. We had quite an open mind for what we were wanting and our salespers... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6a Danum Retail Park, DN5 8LY, Doncaster, United Kingdom
- 01302 390379
4.8
Excellent
339 reviews
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Piece of bed missing
Piece of bed missing. Reported it over a week ago . Didn’t hear nothing for 8days. Still haven’t received missing part so unable to assemble bed. Been contacted now by the customer service team and now everything sorted. Happy with the response of the customer service team
May 5, 2025
Reply from Dreams - Doncaster
Good afternoon Christopher,
Thank you for your recent review.
I am sorry that there is a part missing from your delivery.
I have attempted to contact you today but was unable to get through. I have sent you an email to discuss this further.
I look forward to hearing from you.
Kind Regards,
Wayne
Excellent and prompt service
Excellent and prompt service
Pleasant and helpful members of staff
Mattresses arrived in exact timing as scheduled
May 4, 2025
Amazing Experience
Met by a friendly, smiling member of staff, Sarah Kozaczek who put us on the sleep machine to see what mattress suited our needs. Helped us choose within our budget and never made us feel pressured to purchase. Delivery staff were amazing too. If only all shopping experiences were as good as the one here. 🌟🌟🌟🌟🌟 service from start to finish
April 15, 2025
We were greeted with a smile offered a…
We were greeted with a smile offered a coffee which was lovely my daughter tried the sleep bed out to see which mattress suited her and we were very happy with the service we received
May 2, 2025
excellent stock in store introduced by…
excellent stock in store introduced by excellent staff
April 28, 2025
Unprompted review
Brilliant team
The staff in the store were very helpful and patient ensuring we were satisfied with our new bed and mattress.
The delivery team were amazing, cheerful and thoughtful. Didn't feel rushed to accept the delivery.
Thank you
April 18, 2025
Excellent from start to finish
Excellent from start to finish
Quality and service was outstanding
Staff made you feel so welcomed and relaxed, they were so helpful, especially Sarah kozaczek who made our decision so much more easier
I am one very happy customer thank you
March 9, 2025
Unprompted review
Excellent
The staff in this store was really good, Sharon who was helping us was really fantastic, she was really knowledgeable when explaining the differences between the mattresses.
We couldn’t have got the mattress we got without her.
The mattress arrived a week later, the drivers were punctual and friendly.
The mattress is so comfortable, and had a really good nights sleep.
Thank you Sharon for the choice we made
April 19, 2025
Unprompted review
A company that cares
I was given a time slot so didn’t have to be home all day.The delivery men were very polite and friendly .
April 19, 2025
Slle
Very comfortable mattress, sleeping a lot better now. Well made would recommend Dreams to others.
April 12, 2025
A good sleep experience.
Everything is great from the time in the shop till now every night looking forward to going to bed. the mattress is great to sleep on.
I should have done this earlier.
April 4, 2025
Very friendly and helpful.
April 4, 2025
All the staff were all very thorough…
All the staff were all very thorough and efficient and friendly my wife has never been as happy the new bed is perfect 👌 she can enjoy a good night's sleep 😴 now thanks to dreams expertise. Everyone gets a 10 from Ken.
March 30, 2025
First class service throughout
March 29, 2025
Disappointed
Great experience in store with salesperson very good and helpful,we chose a mattress under the impression we had a trial period
Unfortunately we cannot get on with mattress has it has sunk and now not as firm as we anticipated. I called the store to explain and was informed that because we bought a mattress on offer at less than full price the return offer didn’t apply ,we were advised to contact customer services
So not very happy at the moment
March 29, 2025
Reply from Dreams - Doncaster
Good Afternoon Shaun,
Thank you for taking the time to leave your review and for speaking with me today.
I am sorry again to hear of your discomfort.
As discussed you are able to have a comfort exchange on the mattress. I will await to hear from you once you have chosen your new mattress.
Many Thanks, Leanne
The young man who served me at the York…
The young man who served me at the York road (Doncaster Branch) was very knowledgable, helpful and polite 10/10👍
March 29, 2025
Nice staff deliverd on time friendy…
Nice staff deliverd on time friendy delivery men. very comphy mattress its very well made cant complain at all dont wake up with aches and pains .
March 21, 2025
Very friendly and helpful
Very friendly and helpful
Helped us to pick out a bed within our price range but still very good quality, also not pushy
March 15, 2025
Unprompted review
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