Brilliant experience from start to finish with Dreams. Really lovely salesperson, friendly, personable, knowledgeable and best of all not pushy! We used the Sleepmatch machine which mapped us and ou... See more
Location
Switch locationUnit 7 Carnegie Retail Park, Carnegie Drive, KY12 7AU Dunfermline, GB
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See what reviewers are saying
Good service and very helpful sales and Delivery people my daughter is now going to change her bed
Kevin the consultant helped us with expert advice and service. I am a senior disabled person and he ensured I was comfortable and offered me a seat and a cup of tea and really went above and beyond al... See more
We were very happy with our mattress purchase from Dreams. From the gentleman who helped us pick a mattress in the shop right through to the delivery guys who brought it, everyone was friendly and hel... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 7 Carnegie Retail Park, Carnegie Drive, KY12 7AU, Dunfermline, United Kingdom
- 01383 841471
4.8
Excellent
153 reviews
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I am 88years old and for the first time in months I slept right through the night I had to save for months to buy my bed but it was worth every penny Thank you Dreams
Good service and very helpful sales and Delivery people my daughter is now going to change her bed
June 28, 2026
Dreams live up to their name
Dreams live up to their name. From the welcome into the store . Friendly & informative service .
Impressive choice matched to personal needs & preferences
Great communication re delivery. Even given delivery guy phone no
May 30, 2026
The delivery team was absolutely…
The delivery team was absolutely brilliant. Incredibly professional and helpful. Dalgety Bay
May 23, 2026
Unprompted review
Brilliant experience, great product
Brilliant experience from start to finish with Dreams. Really lovely salesperson, friendly, personable, knowledgeable and best of all not pushy! We used the Sleepmatch machine which mapped us and our preferred sleeping positions before recommending a few mattresses. We were able to try them out in a super relaxed showroom before choosing our favourite. Delivery was really speedy, delivered when agreed & we even got a wee call on the day to let us know they were on their way. Mattress is fantastic, getting the best sleep we've had in ages, excellent product. Highly recommend this company based on my experience.
May 16, 2026
From when we went in the shop to when…
From when we went in the shop to when we left great experiance
May 5, 2026
Buying made easy
Great service from purchasing the bed to the the delivery both services were excellent
May 2, 2026
Very helpful salesman who gave us all…
Very helpful salesman who gave us all his attention. Went on scanner to pick a mattress and it came up with 8. We went round them all with a pillow to try them. We settled on a mattress and also bought 2 pillows as they were great. Very good service and would definitely recommend the shop
April 26, 2026
Kevin the consultant helped us with…
Kevin the consultant helped us with expert advice and service. I am a senior disabled person and he ensured I was comfortable and offered me a seat and a cup of tea and really went above and beyond all expectations. Because of this we didnt even shop around we decided to buy from Dreams. Also the range of products was amazing.
April 24, 2026
all went well
November 15, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good customer service
Good customer service team expecially faye. She went above and beyond
April 7, 2026
Reply from Dreams - Dunfermline
Good Morning, David Miller
Thank you for taking the time to leave us your review.
I am sorry to hear that you are not finding your new mattress comfortable, I had tried to call you so we can discuss the matter further however I was unable to reach you. I have sent you an email and I look forward to speaking with you soon.
Kind Regards,
Faye
Fab Mattress
Great service in store and delivered on the day and early. Love my mattress
April 1, 2026
The boys placed shoe covers on before…
The boys placed shoe covers on before entering, which I thought demonstrated attention to detail. They asked where it was to go and promptly took it upstairs. I was thrilled as I thought I had to pay more for that service but they were so accommodating, as till that time I was questioning all the dream ad on pricing. I wish I had got the name of the boys who delivered as I recognised they were self employed and simply wanted to offer best service ever....and they did. Love bed and headboard. Thankyou.
February 8, 2026
Grate service
The sale staff where lovely very helpful we where offered a cuppa which my mum really enjoyed
January 21, 2026
Great service
Great service, bed was installed as per instructions, very very pleased with the new bed and having the best nights sleep in a long time, would highly recommend many thanks.
January 4, 2026
Good customer service
All the staff were friendly,helpful with recommendations,patient and delivered good customer service. I love my bed & mattress now, I can sleep better with no problem. The delivery team were right on time too. Thank you Dreams
December 21, 2025
From first point of contact in the…
From first point of contact in the store, to finding my perfect mattress and bed, then delivery and construction was first class. Loving my new bed!!
December 13, 2025
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