Brilliant experience from start to finish with Dreams. Really lovely salesperson, friendly, personable, knowledgeable and best of all not pushy! We used the Sleepmatch machine which mapped us and ou... See more
Location
Switch locationUnit 7 Carnegie Retail Park, Carnegie Drive, KY12 7AU Dunfermline, GB
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See what reviewers are saying
Good service and very helpful sales and Delivery people my daughter is now going to change her bed
Kevin the consultant helped us with expert advice and service. I am a senior disabled person and he ensured I was comfortable and offered me a seat and a cup of tea and really went above and beyond al... See more
We were very happy with our mattress purchase from Dreams. From the gentleman who helped us pick a mattress in the shop right through to the delivery guys who brought it, everyone was friendly and hel... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 7 Carnegie Retail Park, Carnegie Drive, KY12 7AU, Dunfermline, United Kingdom
- 01383 841471
4.8
Excellent
153 reviews
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Dream service, 1st Class Happy Dreams
Excellent service, well informed all of the way. delivered on time and assembled with no problems by very efficient and pleasant operatives, who were pleasant to speak with and very appreciative of my home and its contents.
October 12, 2024
Great product
Great product. Salesman wasn't pushy and left in peace to browse until required. Delivered at agreed time. Delivery guys really pleasant and helpful. No issues at all
September 16, 2024
Gorgeous slumber
The bed is comfortable and has great back support it's the best sleep I've had for years.
September 27, 2024
My new Dreams bed is a dream
My new Dreams bed is a dream! So comfortable and stylish, with a luxurious feel. Couldn't be happier with my purchase. I would highly recommend Dreams.
September 29, 2024
Very good sales assistant made to feel…
Very good sales assistant made to feel important to get what we wanted, coffee and tea offered very relaxed atmosphere and ended up with a mattress that is very comfy thank you.
September 14, 2024
Good speedy service straight taking…
Good speedy service straight taking salesman with no hidden extras. Bed came on time and assembled etc with no issues. Least stressful big purchase I've had in years.
August 23, 2024
Delivery was on time and Team were…
Delivery was on time and Team were polite and VERY efficient. Shop staff dealt with our questions
September 6, 2024
Good information in branch and plenty…
Good information in branch and plenty of options to choose from
Delivery communication excellent
Delivered on time scheduled
August 30, 2024
Great customer service. 💯 percent
Went into Dunfermline store to look at bed frames.Julie came over and said I'm new to my job but if you need any help just ask.I seen a bed frame I liked and Julie was so helpful if I asked about the bed Julie asked a colleague if she was not sure .Julie was so friendly and helpful I said I would bring in my husband to check the bed as its a shared item.We both went in on Sunday to purchase our bed and was assisted with Tony who is the branch manager I mentioned about Julie's service which Tony was happy to hear that's what I call excellent customer service.
August 18, 2024
Unprompted review
from purchase to delivery everything as…
from purchase to delivery everything as expected,lovely comfy sleepmotion bed and matress
August 18, 2024
Beware of follow-up survey
Visiting Dreams, seeing their range, purchasing and having it delivered went well. I don't give 5 stars because when they followed up with asking me to complete a short survey, I was willing until I read their terms and conditions. Access to interrogate my computer. That's a liberty. I tried to reply to their request but it came from a "no reply" address. Going online to contact customer services my email was returned "no reply" just like the address given on this e-mail asking me to give a trust pilot review. To take the time to give dreams a completed survey is in their interest, to improve sales. It is not in the customers interest to have their computer interrogated by Dreams. I get enough SPAM without inviting it. This to me is indicative of a company more interested in future sales than, "how was your sleep?"
August 10, 2024
Great bed and mattress at a great price.
August 1, 2024
The end result was great
The freedom to browse, if we had questions there was someone there to answer, the relaxed atmosphere and the friendliness of our assistant, I'm think her name was adele, best ever, recommend this branch to anyone.
June 14, 2024
Excellent srervice
June 2, 2024
Great service
We were greeted by Amy, she was so helpful and explained everything to us.
We tried out several mattresses and found the perfect one for us.
Thanks again Amy, great service 👌🏻
May 27, 2024
Unprompted review
Left to pick without assistant trying…
Left to pick without assistant trying to sell and he was very polite and cheerful.
April 2, 2024
Unprompted review
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