Brilliant experience from start to finish with Dreams. Really lovely salesperson, friendly, personable, knowledgeable and best of all not pushy! We used the Sleepmatch machine which mapped us and ou... See more
Location
Switch locationUnit 7 Carnegie Retail Park, Carnegie Drive, KY12 7AU Dunfermline, GB
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See what reviewers are saying
Good service and very helpful sales and Delivery people my daughter is now going to change her bed
Kevin the consultant helped us with expert advice and service. I am a senior disabled person and he ensured I was comfortable and offered me a seat and a cup of tea and really went above and beyond al... See more
We were very happy with our mattress purchase from Dreams. From the gentleman who helped us pick a mattress in the shop right through to the delivery guys who brought it, everyone was friendly and hel... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 7 Carnegie Retail Park, Carnegie Drive, KY12 7AU, Dunfermline, United Kingdom
- 01383 841471
4.8
Excellent
153 reviews
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Very happy with bed we get a really…
Very happy with bed we get a really good sleep ,very good quality.your staff in dunfermline were 1st class at there jobs.
April 5, 2024
Great friendly staff done every thing…
Great friendly staff done every thing possible to get me the best mattress for my needs
March 31, 2024
Delivery crew were early
Delivery crew were early , removed the old mattress, put the new one into place, every peace of wrapping was taken away . They were extremely polite and did everything with good humour.
March 28, 2024
dream matures order and delivery was dream, no hitches
the hole time from being at store and product knowledge to the delivery was good
March 16, 2024
Quick and easy purchase
Quick and easy purchase. Staff was really helpful and excellently priced
March 15, 2024
Great service
Bed delivered on time clear communication no hassle or fuss
The bed is comfortable and is exactly what we were sold.
February 9, 2024
Quick no fuss delivery
The bed was delivered on time quickly and very with a minimal of fuss, the guys put covers on their shoes were in and out. But still had time to give us a couple of tips how to put the bed together.
Great service.
February 16, 2024
You feel valued as a customer
The store has a sleep match computer which saves you so much time and helps in deciding quickly what mattress would work for you.
Ross, at the Dunfermline store is welcoming, professional and extremely helpful. You feel the staff actually care!
February 3, 2024
Unprompted review
Have had to order new headboard as the…
Have had to order new headboard as the one delivered was damaged. Other than that everything else very good
January 31, 2024
Pleasant staff no pressured selling…
Pleasant staff no pressured selling very helpful and friendly service.
Good quality product very satisfied customer.
January 27, 2024
My mattress is very comfortable
My mattress is very comfortable. Enjoying good nights sleep
January 13, 2024
Great customer experience great quality…
Great customer experience great quality at a good price .
January 2, 2024
Excellent from start to finish!!
The sales advisers were very helpful and knowledgeable, delivery updates were great, delivery date was met, and the delivery team was top notch. The whole process was excellent from start to finish.
January 2, 2024
Very good service
Very good service, staff friendly and happy to help with questions. Didn't feel pressured into buying anything.
December 28, 2023
Unprompted review
Best bed ever
Excellent sales experience from show room testing and mattress and base choosing. such a knowledgeable, helpful and professional sales team.
Then a great delivery experience
Been enjoying the super bed, duvet and pillows. Best Bed evet
December 10, 2023
Dreams beds for good Dreams.
I was greeted by a very helpful, friendly and knowledgeable member of staff (Amy) who took me through the whole process of getting me the correct mattress for my needs by using their bed technology machine. She then helped me to pick out a bed frame suitable not only for the mattress but my room layout as described by me. So this lead me to buying the futon bed frame which turned out perfect. I would highly recommend Dreams for beds and would use them in the future if I needed anything else.
November 19, 2023
Love my new mattress
Love my new mattress. Sleepmatch found the perfect fit for me and I could not be happier. Would definitely recommend if looking for new mattress.
November 11, 2023
After I had a mattress problem it was…
After I had a mattress problem it was resolved very quickly
1st class service
November 11, 2023
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