Welcomed as soon as entered shop offered a tea or coffee or glass water used the sleep match machine to get proper mattress needed then trying out all recommended great staff and service given 10 out... See more
Location
Switch locationUnit 7 Carnegie Retail Park, Carnegie Drive, KY12 7AU Dunfermline, GB
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See what reviewers are saying
Kevin the consultant helped us with expert advice and service. I am a senior disabled person and he ensured I was comfortable and offered me a seat and a cup of tea and really went above and beyond al... See more
Brilliant experience from start to finish with Dreams. Really lovely salesperson, friendly, personable, knowledgeable and best of all not pushy! We used the Sleepmatch machine which mapped us and ou... See more
We were very happy with our mattress purchase from Dreams. From the gentleman who helped us pick a mattress in the shop right through to the delivery guys who brought it, everyone was friendly and hel... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 7 Carnegie Retail Park, Carnegie Drive, KY12 7AU, Dunfermline, United Kingdom
- 01383 841471
4.8
Excellent
153 reviews
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After I had a mattress problem it was…
After I had a mattress problem it was resolved very quickly
1st class service
November 11, 2023
Great service
great service from entering the shop to delivery and then the bed itself. well done all.
November 3, 2023
Very helpful polite & friendly,ian…
Very helpful polite & friendly,ian certainly knew his stuff,added touch with the tea & coffee 👍🏻
October 23, 2023
Unprompted review
Our mattresses
The staff were very helpful and friendly and knowledgeable about the products they were selling. They told us about the machine that tests your sleeping position and your weight and picks out the best mattresses for you to choose from. Couldn't be better
October 8, 2023
Very helpful staff
Very helpful staff, friendly and accomodating to our needs and delivery drivers couldnt have been more helpful
September 7, 2023
GOOD QUALITY
EXPLAINING EVERYTHING TO US ABOUT DIFFERENT QUALITY OF MATTRESSES NOT RUSHING OR PRESSURISING US
September 9, 2023
The sales assistant helped me pick out…
The sales assistant helped me pick out the perfect mattress! I've had the best nights sleep since getting it. It has helped me loads and allows me to finally get a full night's sleep, every night.
August 31, 2023
Perfect Mattress and Help
Excellent service and product; very helpful staff and lots of attention to help us pick the perfect mattress.
August 26, 2023
The service was great
August 5, 2023
Very satisfied with product.
August 3, 2023
Fast efficient and friendly
The sales person was very knowledgeable and took time to help us select the right products. What we purchased was delivered quickly and we are loving it.
July 16, 2023
I found exactly what I was looking for…
I found exactly what I was looking for at a great price.
May 14, 2023
Amazing experience
Amazing experience. I was able to go in, pick my new bed in 20 minutes and then have it delivered the next day. The closing down sale was amazing, lots of bargains to be had on everything in there. The service was amazing and I couldn’t be happier with my new bed, mattress and TV.
May 14, 2023
Amazing staff and quality beds…
Staff in store were highly knowledgeable, friendly and helpful. Ordering was very easy. Picking a delivery time and adding extras such as cover and our bed being built upon arrival were added easily. Upon delivery the two gentlemen called prior to delivery and wore show coverings upon entering my property. They did an inspection and had our new bed built very quickly. They endured the electronic components were working and gave me instructions on use prior to leaving. Items were quickly unwrapped and all packaging removed from my property. I would recommend dream to anyone snd will purchase future beds from them again. Fantastic service!
March 8, 2023
Dreams delivery was on time and they…
Dreams delivery was on time and they phoned to give a 2 hour slot the day before and then half an hours notice on day of delivery. Very nice young men as well.
March 8, 2023
Bought at store
Bought at store, new sale lowered the price after my purchase. I contacted customer support and they reimbursed me for the difference.
February 19, 2023
Very good comunication and
Very good comunication and
Addressed a problem with the new tv bed fixture sorted without a problem
February 13, 2023
Very well clean and laid out store with…
Very well clean and laid out store with very friendly, and experienced staff able to assist us as required.
Great choices, with well detailed description of goods.
A great unrushed visit !
January 14, 2023
Unprompted review
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