The service we received was very helpful from the moment we entered the shop to the moment we finished paying. Anthony was very attentive, informative and gave us the time we needed to make a decision... See more
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I along with my wife and daughter visited West Ealing Dreams’s Store bought bed, mattress and wardrobe served by a charming professional well trained staff called Mr Irfan. He was great, amazing won... See more
We were served by Mohit, who is a real asset to Dreams. Really polite, friendly and informative. We have purchased a Hyde and Sleep mattress and a king size bed, which were delivered within few days a... See more
I bought an elevating bed and mattress from 'Dreams' store in Ealing and my sleep has been best in years. The staff were polite and knowledgeable about the products, I was advised on everything I nee... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
96-122 Uxbridge Road, W13 8RB, Ealing, United Kingdom
- 02085 664419
4.5
Excellent
128 reviews
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Super
Fantastic fantastic fantastic service
Super people Fantastic help
Super delivery
£1350 well spend
I sleep like Queen
now .Shop in West Ealing fantastic experience
November 3, 2023
Very happy with Dreams Customer Serbice.
October 29, 2023
Very good attention during the purchase…
Very good attention during the purchase process and very good delivery
October 22, 2023
Everything well
October 15, 2023
Affordable
October 4, 2023
I had a good experience going to Dreams
Good customer service. Johnathan was helping me pick up the right mattress, duvet and pillows thank youn
October 7, 2023
Great service and quality
Customer service and quality is great. However, it took a long time to reschedule a delivery.
October 2, 2023
The delivery was as planned ,the old…
The delivery was as planned ,the old mattress was collected and the new one delivered. I thought the quality was better when I was in the store, I found it a little harder than expected and did not sleep well. It was better the next day. Also I did not realise that I have to turn it every week for first three months. Luckily it’s lighter than my old mattress so it’s easier.
October 2, 2023
Great customer service in-store and bed…
Great customer service in-store and bed assembly/ delivery men did a great job
September 1, 2023
Amazing in store experience and shows why in-store is still needed over online only!
It's been a LONG time since I stepped in a bed store. I bought a Simba online and wasn't expecting much when I came in since we buy almost everything online and rely on other customer reviews instead.
I'm so glad I came in store - for starters Mohit was very friendly and knew what he was talking about. We did a mattress test which was fun, he listened to what we needed (something very firm to handle a boisterous toddle) and guided us accordingly. Rather then try to use too many sales buzz words on the materials, spring numbers etc. he focused on what we needed and how each bed met those criteria.
We spent ample team without rush or pressure and were patiently served even as office hours came to a close. We ended up buying on the day after such an excellent experience and didn't bother going to the other three bed stores we had planned.
Testing a bed in person is a million miles away from subjective customer reviews and I highly suggest coming in store to experience the difference yourself!
July 29, 2023
Unprompted review
Great service and lovely staff thanks
July 22, 2023
Ramona was helpful
Very knowledgeable Ramona was helpful
Not certain the Sealy PostureLux firmness is correct for Me
Base & pillow perfect
Deliver on time & well done
May 27, 2023
Great customer service; lovely products
The Customer service was fantastic, and the mattress itself was worth the price.
April 10, 2023
Committed service
Interested shopfloor staff, accommodating managerial staff, good value products, excellent delivery/removal timekeeping and personnel
April 14, 2023
The service was amazing
The service was amazing
The mattress and frame wonderful..
The people who come to my house to fixed the mattress and frame was fabulous god bless them.
Thanks very much!
April 14, 2023
All good
In store experience was really good, we were talked through all the options no hard sell. We could arrange delivery exactly when we wanted and that was all smooth, no fuss, no issues. And ultimately we are really happy with the mattress.
March 23, 2023
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