The service we received was very helpful from the moment we entered the shop to the moment we finished paying. Anthony was very attentive, informative and gave us the time we needed to make a decision... See more
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I along with my wife and daughter visited West Ealing Dreams’s Store bought bed, mattress and wardrobe served by a charming professional well trained staff called Mr Irfan. He was great, amazing won... See more
We were served by Mohit, who is a real asset to Dreams. Really polite, friendly and informative. We have purchased a Hyde and Sleep mattress and a king size bed, which were delivered within few days a... See more
I bought an elevating bed and mattress from 'Dreams' store in Ealing and my sleep has been best in years. The staff were polite and knowledgeable about the products, I was advised on everything I nee... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
96-122 Uxbridge Road, W13 8RB, Ealing, United Kingdom
- 02085 664419
4.5
Excellent
128 reviews
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This will be my first ever Dreams bed…
This will be my first ever Dreams bed combo and very happy with purchase and especially Ivona who helped me decide at the Ealing Branch.
April 26, 2021
Unprompted review
Highly Recommended to all.
Highly Recommended to all. Very provisional staff. Good quality bed
December 9, 2020
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Rip off! Awful customer service
We bought the Hopkins super king bed from the West Ealing shop. During delivery, the team could not bring it upstairs as the stairs is tight for headboard size and the team did not want to take any risk of damaging the walls or the bed. Although they took the bed boxes back in original packaging, they would not accept cancelling the order and refunding the money! We weren't told at all that there is no way for a refund while at the shop, nor did we sign up for anything like this! Never heard of a reputable company without a refund policy! To make things worse the branch does not tell you anything about this! Total rip off! Not worth the headache! Almost every other provider allows for returning the goods back minus the delivery costs. Would never recommend using this company.
I also have posted this same review on Dreams' website, and it got removed by their moderator! makes you wonder how much the reviews are actually representative.
Edit: Dreams eventually accepted to refund and cancel the order
December 4, 2020
Unprompted review
Reply from Dreams - Ealing
Hi Bilal
I am sorry for the problems you have experienced with delivery. Thank you for taking the time to discuss the situation with me, and I hope we will not be able to reach a suitable resolution to the matter.
Thanks
Peter
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