Elliot was very helpful and not at all pushy. He showed us potential mattresses based on the dreams analysis machine and located them for us in the showroom so we did not have to wander around the who... See more
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An absolutely spectacular experience with Matt. He was super patient with us and guided through a number of mattresses until we found the one that was most ideal for us. A lovely man and and a great a... See more
Elliott was very good with us and answered all our questions. So we decided to go back the next day to place the order. He went the extra mile and explained all the order process and the delivery time... See more
Harry was absolutely brilliant! Me and my partner walked into dreams not knowing we was going to buy a bed and he helped us so much through the whole process, very professional! Helped us pick the rig... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Hampden Retail Park, BN23 6QU, Eastbourne, United Kingdom
- 01323 520813
4.8
Excellent
395 reviews
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delivery exactly as promised and…
delivery exactly as promised and product quality excellent.
January 25, 2025
Really helpful & friendly staff
Really helpful & friendly staff. Great range of bed bases & mattress
January 19, 2025
We purchased in store
We purchased in store where we were offered a pleasant, easy, and informative service.
December 31, 2024
Unprompted review
Very pleased with the comfort of new…
Very pleased with the comfort of new bed & mattress.
December 19, 2024
Delivered on time and very helpful in…
Delivered on time and very helpful in the Eastbourne store.
December 21, 2024
Sales lady very helpful
Sales lady very helpful. Steered us to the right mattress for our needs. Delivery guys also excellent. Very happy!
December 11, 2024
Efficient & helpful ordering over the…
Efficient & helpful ordering over the phone, choices explained & delivery effected within days.
November 24, 2024
Really friendly staff and really easy…
Really friendly staff and really easy to use the bed matching machine, really lovely delivery men who removed there shoes at the door.
November 23, 2024
Very helpful service in the store
Very helpful service in the store, my husband and I both chose the same expensive mattress . Gladly it has proven to be a great purchase. My husband is getting a better nights sleep. We also purchased the matching Tempur pillows. The delivery guys were lovely took their shoes off without being asked! I would certainly recommend Dreams.
November 23, 2024
Store service was through
Store service was through
Delivery guys were very efficient and respectful of the property
November 22, 2024
Excellent service from the delivery…
Excellent service from the delivery team who very efficient, helpful and professional,
November 15, 2024
I brought a firm combined mattress from…
I brought a firm combined mattress from dreams after laying on the sleep computer bed, I have suffered with a bad back for many years and eventually put it down to the mattress, so far so good
November 17, 2024
The time the bed arrived the fitters…
The time the bed arrived the fitters were also top class
And the bed one word treat yourself to a new bed and super king base
November 16, 2024
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