Elliot was very helpful and not at all pushy. He showed us potential mattresses based on the dreams analysis machine and located them for us in the showroom so we did not have to wander around the who... See more
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An absolutely spectacular experience with Matt. He was super patient with us and guided through a number of mattresses until we found the one that was most ideal for us. A lovely man and and a great a... See more
Elliott was very good with us and answered all our questions. So we decided to go back the next day to place the order. He went the extra mile and explained all the order process and the delivery time... See more
Harry was absolutely brilliant! Me and my partner walked into dreams not knowing we was going to buy a bed and he helped us so much through the whole process, very professional! Helped us pick the rig... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Hampden Retail Park, BN23 6QU, Eastbourne, United Kingdom
- 01323 520813
4.8
Excellent
395 reviews
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Customer service
Customer service was really good. They explained everything about how to look after the mattress.
It took a while for the mattress to be delivered. However, it was well worth the wait.
November 9, 2024
I'm so pleased with my new bed and the…
I'm so pleased with my new bed and the help I received in the store.
November 9, 2024
Buying new mattress
Lady who served me was extremely helpful & had a good sense of humour which enabled me to relax. The “machine” you lie on tells her what mattresses would suit me & she made sure I tried them all & even went back to two I’d tried first but finally chose last one on the list. Very happy with new mattress.
November 8, 2024
Amazing service
Walking though Dreams doors, so welcoming staff so helpful amazing helped us chose the right mattress, then it was delivered the delivery guys amazing too, The mattress so comfortable love it.
Would recommend the whole experience was brilliant, thank you.
October 6, 2024
Excellent service throughout
Excellent service throughout, from the store to the delivery. I would highly recommend to anyone.
November 3, 2024
Great customer service
Great customer service and mattress chosen is so comfortable. Delivery straightforward and quick.
Had previous mattress from Dreams and was just as satisfied
October 25, 2024
I'm really impressed
I'm really impressed. After shopping around for a new bed within our price range we'd started to give up, but a chance visit to the Dreams store in Eastbourne changed that. Really helpful, non-pushy, lady helped us make the right choice, and our new bed was delivered as promised just over a week later. Great communication throughout from both store and delivery team, good prices and excellent service.
October 18, 2024
The guy selling the bed to us was very…
The guy selling the bed to us was very very good! Very thorough and knew everything about the bed we bought! Even sold us a pillow!!! Thankyou
October 5, 2024
Great service and product knowledge…
Great service and product knowledge from John in the Eastbourne branch
October 12, 2024
Unprompted review
Happy Customer
The whole process of ordering our mattress to the delivery was seamless. The mattress is fantastic, super comfy & exactly what we wanted. THANK YOU.
October 12, 2024
Great service. Cannot say more
Great service, friendly staff. Delivery service spot on. Delivered on time and with a smile.
October 11, 2024
May use AI-assist with repliesRead more
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Would have given a 5 star review but part missy
The delivery drivers were very efficient and friendly. Unfortunately the strap to lift the ottoman part of the bed is missing and the driver said he would report it and one would be sent in the post. Haven't received it.
September 28, 2024
Reply from Dreams - Eastbourne
Good afternoon Heather,
Thank you for taking the time to leave us your feedback and for speaking with me today.
I am very sorry that you were missing the ottoman lift strap from your delivery.
I am glad that we have not got a plan of action in place to bring this matter to resolution.
I have sent you an email confirming what has been put in place for you. Should you require any further assistance, please do not hesitate to contact me.
Many thanks,
Kishan
Big choice of bed frames & mattresses of good quality.
The big choice of bed frames and mattresses. Colleagues have a wealth of knowledge regarding their products with a very patient and helpful approach. Nothing was too much trouble and we were not harassed or rushed into buying anything. We were very pleased to find the perfect bed and mattress for us, however, at a competitive price in today's market. Happy customers and would highly recommend.
September 30, 2024
Unprompted review
Great experience
All good. Great salesman. Tried plenty of mattresses. Used the automated mattress chooser. Great price and some free pillows thrown in. All good.
May 4, 2024
Dreams Eastbourne Very positive experience in the…
Very positive experience in the Eastbourne Dreams Store, I was assisted by John who was very friendly , welcoming and very knowledgeable on all the products. A very positive shopping experience
September 28, 2024
Unprompted review
Excellent experience all round
Excellent experience from ordering in the Eastbourne store, via email updates, and a prompt delivery on the day. Highly recommended!
September 28, 2024
Excellent value, highly recommended
Excellent value, well made.
Many beds and mattresses on display which made it easy to decide.
Staff in store helpful and polite.
Delivery staff kept us in the loop on day and time they would deliver, this was reliable. They took their shoes of before entering which was much appreciated as another delivery from a different company trod mud everywhere.
Well done dreams, you are our go to store and this our second purchase.
September 21, 2024
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