Love the sofa bed (show cased item/one fault listed/one fault discovered) but given great discount. Very lovely service at shop by Debbie (I think). One advice...when delivering, especially to flats,... See more
Location
Switch locationUnit 3, De Mandeville Gate Retail Park, 335 Southbury Road, EN1 1TW Enfield, GB
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See what reviewers are saying
I was assisted by a great team, although it took a while to make the purchase decision, it was flawless to the end. I am enjoying my sleep a lot better than before. Plus the Bed is aesthetically plea... See more
We have just had our bed delivered by two really nice guys who assembled it quickly and removed the packaging without asking. We were informed of the delivery slot several times by email and text and... See more
I am really happy with my new bed and mattress. I tried sleep match so I got the right one. The bed arrived promptly and was assembled by the friendly delivery team within a few minutes. The in store... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3, De Mandeville Gate Retail Park, 335 Southbury Road, EN1 1TW, Enfield, United Kingdom
- 02038 220011
4.7
Excellent
129 reviews
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Great customer service
Great customer service. Listening to our needs and respectively showing us the reccomend mattress.
January 2, 2026
Great service with exceptional knowledge
I visited the Enfield branch. The staff here are super knowledgeable and very welcoming. I have shopped around but found myself back at dreams having purchased before. The service here is superior to the rest and you can find what you are looking for most of the time. Special recognition goes to Michael as he was a pleasure to do a deal with putting my needs and welfare first. Top service happy new year.
December 31, 2025
Unprompted review
Excellent customer service
Excellent customer service, especially by James in the Enfield Retail Park store. Great selection of items. Knowledgable staff, super friendly and I made purchases.
December 29, 2025
I have a lovely and comfortable bed
I have a lovely and comfortable bed. My sleep pattern so much better.
November 29, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very disappointed
The Dreams staff were not honest in answering my questions. Before buying the TV bed, I asked if I needed to cennect the TV to an aerial. They said no. What they should have said was no, you don’t for streaming but you do if you want to watch terrestrial channels. After all, most people do want to watch BBC, ITV, Channels 4, 5 etc as well as streaming.
Then the bed has arrived without any instructions whatsoever for the TV.
I telephoned Dreams Enfield, who referred me to Customer Service. I then waited 15 minutes before I could speak so a woman representative. This time, I was told the truth that I do need to connect the TV to an aerial. She said she would send me TV instructions by email, but I cannot open the attachment either on my mobile or my iPad.
I am very disappointed by the dishonesty of the staff and I shall never recommend anyone to buy anything from Dreams.
November 7, 2025
Reply from Dreams - Enfield
Good afternoon
Thank you for your review. I am sorry for the issues you have experienced.
In terms of the TV, as with all TVs an aerial is required to watch live TV.
I can confirm we have sent out a hard copy of the assembly instructions via post.
Thanks
Peter
Dreams - Enfield store
James (Enfield store) is a really good sales person: making a successful sale for Dreams, meeting the customer's needs and is not pushy like other sales persons can be - a credit to the company!
November 2, 2025
Unprompted review
Extremely helpful staff member in the…
Extremely helpful staff member in the Enfield store today ! James was prompt in answering questions but also gave us plenty of time to roam around and have a good look ourselves . Thank you for your help
November 1, 2025
Unprompted review
Provided all relevant information about…
Provided all relevant information about the bed and mattresses.
Bed and mattress was delivered on the correct date.
October 25, 2025
The gentleman who sserved me was very…
The gentleman who sserved me was very polite and professional
October 4, 2025
The Sales advisor called Samuel was…
The Sales advisor called Samuel was excellent and helpful and very professional. The delivery came in good time and the delivery drivers were polite and courteous.
October 3, 2025
The bed is very comfortable I like it
October 3, 2025
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