Love the sofa bed (show cased item/one fault listed/one fault discovered) but given great discount. Very lovely service at shop by Debbie (I think). One advice...when delivering, especially to flats,... See more
Location
Switch locationUnit 3, De Mandeville Gate Retail Park, 335 Southbury Road, EN1 1TW Enfield, GB
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See what reviewers are saying
I was assisted by a great team, although it took a while to make the purchase decision, it was flawless to the end. I am enjoying my sleep a lot better than before. Plus the Bed is aesthetically plea... See more
We have just had our bed delivered by two really nice guys who assembled it quickly and removed the packaging without asking. We were informed of the delivery slot several times by email and text and... See more
I am really happy with my new bed and mattress. I tried sleep match so I got the right one. The bed arrived promptly and was assembled by the friendly delivery team within a few minutes. The in store... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3, De Mandeville Gate Retail Park, 335 Southbury Road, EN1 1TW, Enfield, United Kingdom
- 02038 220011
4.7
Excellent
128 reviews
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The order was executed on time and…
The order was executed on time and dealt with efficiently
Would have a shorter time between ordering A d delivery date.
April 5, 2025
Perfect mattress no more back pain
March 29, 2025
No problem.with delivery or otherwise…
Dreams work men were on time as arranged, having telephoned to say they were on their way. They were polite, there was no problem in taking away the old bed and assembling the new one.
March 22, 2025
Fantastic service at Dreams shop in…
Fantastic service at Dreams shop in Enfield.
The member of staff who served us recently employed by the company for 9 months.
The member of staff was professional explained in detail types of mattress.
I have a disability and was very impressed with her sensitivity and dignity she showed me.
Fantastic night sleep no more back pain.
March 22, 2025
Fantastic service from very…
Fantastic service from very knowledgeable and polite staff. Very efficient delivery service. Very satisfied customer!
March 13, 2025
Very happy with overall service from…
Very happy with overall service from beginning to delivery
March 7, 2025
The service you provided could not be…
The service you provided could not be bettered. Excellent service. The staff were so helpful and pulled out all the stops to ensure the bed arrived before my husband came home from hospital.
Very comfortable bed.
March 1, 2025
Excellent service from start to finish…
Excellent service from start to finish answered all my questions made my visit easy and enjoyable
March 1, 2025
Really nice mattress
Really nice mattress, comfortable and great quality for the sale price. Is for my spare room. Delivery men arrived on time and even kindly carried it upstairs for me. This is the second bed / mattress I’ve bought from them. The first one is amazing! Best bed I’ve ever had - well done Dreams
February 22, 2025
Very nice and delicates service in…
Very nice and delicates service in Enfield dreams super happy with mattress
February 22, 2025
Top Sales Experience with Vee
Vee made my buying experience absolutely brilliant. Such a warm and friendly Sales Lady who genuinely cared about providing the right mattress and frame for me and my budget. Thank you Vee. A real asset to the Dream Team! (Excuse the pun!😂)
January 13, 2025
Nicest mattress ever brought
Nicest mattress ever brought
Staff in the very shop helpful..Samuel pleasant worker..
January 19, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I still haven't received my duvet that…
I still haven't received my duvet that I ordered on the 7/01/2025. I was told in the store I will get it within five days. Today is the 18/01/2025.
Receiving the bed was excellent, on time and the fixing was efficient.
January 18, 2025
Reply from Dreams - Enfield
Good afternoon Nancy,
Thank you for taking the time to leave us your review and for speaking with me today.
I am truly sorry that you are yet to receive the duvet you have ordered. I can confirm that I have sent you an initial email following our conversation and I shall send you a further update tomorrow.
Many thanks,
Kishan
I am really enjoying my new mattress…
I am really enjoying my new mattress now. I am sleeping like a baby. It’s really comfortable. Also I recommend my friends and family go to dreams they’re really helpful and they really get to your needs.
January 9, 2025
Good customer service
Good customer service and help to make a good choice of mattress
January 3, 2025
Excellent service and mattress
Excellent service and mattress. Very satisfactory experience.
January 2, 2025
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