Thank you so much for Elvin, she is absolutely amazing so kind and helpful. She was so patient with guiding me and husband on what would be the perfect purchase bed and mattress wise and she managed t... See more
Location
Switch locationUnit 3, De Mandeville Gate Retail Park, 335 Southbury Road, EN1 1TW Enfield, GB
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See what reviewers are saying
Love the sofa bed (show cased item/one fault listed/one fault discovered) but given great discount. Very lovely service at shop by Debbie (I think). One advice...when delivering, especially to flats,... See more
I was assisted by a great team, although it took a while to make the purchase decision, it was flawless to the end. I am enjoying my sleep a lot better than before. Plus the Bed is aesthetically plea... See more
We have just had our bed delivered by two really nice guys who assembled it quickly and removed the packaging without asking. We were informed of the delivery slot several times by email and text and... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3, De Mandeville Gate Retail Park, 335 Southbury Road, EN1 1TW, Enfield, United Kingdom
- 02038 220011
4.7
Excellent
130 reviews
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Excellent service and mattress
Excellent service and mattress. Very satisfactory experience.
January 2, 2025
We are very happy with our new bed
We are very happy with our new bed. It's firmer than what we were used to, but it has definitely helped my back pain.
A particular thank you to Mark and Ikhlas at the Enfield branch.
November 17, 2024
King-size Bed and Mattress
We were able to choose our mattress and bed with out pressured sales. We also used the Dreams automatic mattress that monitors your sleep pattern and selected appropriate mattresses from it's results.
December 13, 2024
From start to finish everythas…
From start to finish everything has been fantastic. Debbie the saleslady at the Enfield branch to the delivery drivers
November 22, 2024
Excellent sales service
Excellent sales service, explaining everything as I decided what bed would suit me best.I could also change and adapt my order. Delivery was good value and fast.The delivery men wore covers over their shoes and coped well with taking a large bed upstairs through a tricky stair case.They were pleasant and professional.
November 8, 2024
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WILL NEVER BUY FROM DREAMS AGAIN
I've completely wasted nearly £1,800 on a mattress and topper which I cannot sleep on because they are both far too hard and uncomfortable. The topper (£800) was very comfortable in the showroom but on being delivered is very hard. The mattress (£1,000) is also very hard but cannot exchange because the delivery men put marks on it (seemed to be oil) how can oil be inside the plastic wrapper? In hindsight I should have told them I wouldn't accept it. Also Dreams do the shortest of comfort exchange period and DO NOT DO REFUNDS. So now I'm still sleeping on my old mattress and wasted £1,800.
September 16, 2024
Unprompted review
Reply from Dreams - Enfield
Good morning Dee,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you are finding your mattress and topper to be too firm.
In order to look into the reported mark and the situation as a whole, I have requested your order details via Trustpilot, and I hope to receive this information soon.
Many thanks,
Kishan
The staff were very helpful and they…
The staff were very helpful and they had a variety of mattresses and answered all my questions as well and also I tested the mattresses before I bought mine
October 28, 2024
A great experience from start to finish
A great experience from start to finish
I bought double mattress medium firm. I am very happy for start and finish from Enfield store. The right advice, the right product, the right service from ordering to delivery. Comftable sleep from day one. Great experience for me. Thank you.
November 1, 2024
Reply from Dreams - Enfield
Good afternoon Samuel,
Thank you for leaving us your review.
I am glad to hear that you are happy with service you received from our team in Enfield.
During our call, you had a query. I have sent you an email requesting details of the query as I was unable to hear you clearly.
I do hope to hear from you soon.
Many thanks,
Kishan
Samuel( staff member) made our experience great
Samuel made our experience great, by helping us choose the right bed frames and mattresses. He was really patient with us and took us around to show us different options to meet our budget. My overall experience was excellent 👌👌
Dream is the best place to get a bed
September 13, 2024
Find the bed a bit harder than I…
Find the bed a bit harder than I thought but am keeping it .getting used to a different type of mattress.
August 25, 2024
Lovely staff!
Staff named Vedaya was very helpful and made us feel comfortable with our purchase. We were suggested and guided through out our time in the store!
July 25, 2024
The guys were polite and helpful when…
The guys were polite and helpful when the delivered the bed.. it didnt take them long to put the new one together and when they had finished they took all the rubbish with them..I would use them again if i had to..
July 21, 2024
My Materess was full of black marks…
My Materess was full of black marks when he was delivered.
But the woman Dilan the lady at dreams in enfield was really lovely and very helpful. She deserves 5 stars.
July 6, 2024
Reply from Dreams - Enfield
Dear Veronica
Thank you for your recent review. I am sorry for the issues you had with how the mattress was delivered.
I have sent you an email with a suggested resolution to the matter which I hope you will find suitable.
I look forward to hearing from you shortly.
Many thanks
Peter
Dilan was amazing and extremely…
Dilan was amazing and extremely helpful. All with a smile and even some chocolate. Best customer service EVER!!
June 23, 2024
Unprompted review
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