Went to Dreams- Feltham to order my bed. The person who assisted me was wonderful and patient. Suggested the bed as per my budget and even provided me with free pillows :) On time delivery, I had pa... See more
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Great product… Great costumer experience… Great value for money. We just bought beds and mattresses for our new house from Dreams. The quality of the products are the best in the market. We loved the... See more
We had a very good Dream staff member(very polite and courteous) who made us feel welcome and also took his time in going through the different range of Mattresses. Also assessed what type of Mattre... See more
Good service in shop. Our choice was not on display but assistant was able to locate our exact model online. Made purchase and was able to pick a suitable delivery date. Informed the day before of ou... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
1 Wilton Parade, TW13 4BU, Feltham, United Kingdom
- 02088 931664
4.6
Excellent
197 reviews
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Very comfortable.
October 20, 2023
guy your Man in the Feltham Shop made…
guy your Man in the Feltham Shop made it for us he was most helpful
Thank you Guy
Mary Carey
September 29, 2023
Unprompted review
Excellent buying experience.
Advice and service at the store was excellent. The bunk beds were delivered on time with no components missing, lovely quality and clear assembly instructions.
We are very impressed.
The store was Dreams in Feltham
September 8, 2023
The Dreams Experience
The staff from the store and the delivery men were absolutely amazing. Would definitely recommend Dreams to everyone who needs a new bed
August 18, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Happy with the customer service
September 1, 2023
Reply from Dreams - Feltham
Good afternoon,
Thank you for taking the time to leave your review and to speak to me over the phone just now. I am pleased that there were no issues with your order.
If there is anything you need in the future, please do not hesitate to let us know.
Many thanks,
Simon
Lovely matresses and great offers
We had a great experience with Guy at Feltham branch- knowledgable, friendly and patient. We could try different mattresses and check the beds out. It’s great to have an ability to pay monthly with 0% interest for my Lucia bed and pocket spring mattress- now I can sleep worry free 😀
August 16, 2023
Unprompted review
Lovey experience at Feltham …
Lovey experience at Feltham store.Lovely discounts and technology they use to let know the perfect bed and mattress for you.
August 13, 2023
Unprompted review
Feltham branch not very interested in…
Feltham branch not very interested in helping even they didn’t have any customers in the shop when I went there
Bought a mattress from them time ago and went to the shop to ask for advice ….
August 4, 2023
Unprompted review
Reply from Dreams - Feltham
Hello Mari
I am so sorry that you were so disappointed with the service you received from the Feltham store.
I would like to call you to establish the nature of the advice you need and see how I may be able to help.
Unfortunately, I cannot identify your order from the information provided. I have asked for more details via Trustpilot's Find Reviewer tool. As soon as these are to hand I will call you to see what I can do to assist.
Kind regard
Peter
Customer service from the order to the…
Customer service from the order to the delivery was exceptional and couldn't have been happier with the entire experience
July 25, 2023
Whole experience easy from ordering to…
Whole experience easy from ordering to delivery. Bed is wonderful.
July 15, 2023
excellent experience at Feltham Dreams
Had an excellent experience at Feltham Dreams. Guy was very attentive to our needs and super friendly, not pushy at all! They have a cool mattress matcher where you lie down on a bed and the computer asks you questions and tells you the correct mattress for you. You must try it!
May 29, 2023
Unprompted review
We had a very good Dream staff…
We had a very good Dream staff member(very polite and courteous) who made us feel welcome and also took his time in going through the different range of Mattresses.
Also assessed what type of Mattress was suitable using the scientific way...
Never once rushed us through in making our decision.
May 7, 2023
Unprompted review
Excellent purchase
Excellent purchase
Salesman was brilliant
Bed and mattress very comfortable
Delivery perfect, helpful and happy
Would definitely buy from dreams again
May 20, 2023
Great customer service
The customer service was really good. The store manager took us around the store and explained different types of mattresses based on the recommendations from sleep match.
May 7, 2023
Unprompted review
staff very helpful and knowledgeable…
Staff very helpful and knowledgeable also no hard sale
April 22, 2023
Really pleased with our purchase at…
Really pleased with our purchase at Dreams in Feltham. The manager paid attention to our needs and budget. Our second purchase in 3 years highly recommend.
April 22, 2023
Unprompted review
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