Went to Dreams- Feltham to order my bed. The person who assisted me was wonderful and patient. Suggested the bed as per my budget and even provided me with free pillows :) On time delivery, I had pa... See more
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Great product… Great costumer experience… Great value for money. We just bought beds and mattresses for our new house from Dreams. The quality of the products are the best in the market. We loved the... See more
We had a very good Dream staff member(very polite and courteous) who made us feel welcome and also took his time in going through the different range of Mattresses. Also assessed what type of Mattre... See more
Good service in shop. Our choice was not on display but assistant was able to locate our exact model online. Made purchase and was able to pick a suitable delivery date. Informed the day before of ou... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
1 Wilton Parade, TW13 4BU, Feltham, United Kingdom
- 02088 931664
4.6
Excellent
197 reviews
Asks customers to review
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Excellent store to use
The salesman new everything about the different options available and was very helpful
April 14, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service - Hayes branch
Recently made a purchase for my children’s room earlier this month at the Dreams outlet in Hayes and was greeted by a professional member of their sales team who helped in mapping the correct mattress to then shortlisting the correct bed according to my specifications. So happy was I with their service that the 2nd bed & mattress that we needed was purchased from them too. A great shout out to both the sales team member who helped in getting what we needed.
This, after a fiasco experience at their Feltham branch but what now has been rectified by Leanne Lamport (28/04/23)
(Dreams Customer First Specialist) and the positive experience at Hayes. I highly recommend your next purchase be at this store
April 14, 2023
Unprompted review
Reply from Dreams - Feltham
Good Afternoon Zafar,
We are sorry to hear of your unhappiness after visiting our Dreams Feltham Showroom.
We have used the find review tool for you to provide some more infomation so that we can discuss this further with you.
We hope to hear back from you soon
Kind Regards
Leanne
Great service
March 18, 2023
Great assistance and support in finding…
Great assistance and support in finding the right mattress. Patience and understanding
February 4, 2023
Helpful Edmund at Feltham Dreams...
Edmund at Feltham Dreams was helpful and patient
February 15, 2023
Unprompted review
Very comfortable!
February 23, 2023
Professional and helpful staff
Served by the knowledgeable and helpful 'Guy'.
After a session on the 'Sleepmatch', several mattress recommendations were returned.
We tried all of them and quickly came to a conclusion; they were all good. It just came down to choice and budget.
After a conference with my wife a choice was made and delivery arranged.
Now for the surprise, the selected mattress was on offer and so was 50% off.
I saved so much that I bought a second mattress for my wife's daughter so that was a bonus.
The whole experience was pleasant and unrushed, refreshments were served at checkout and all staff were friendly and welcoming.
February 12, 2023
Unprompted review
I would have liked more choice of…
I commented that I would have liked more choice of firmness of matress for a small single bed in the store where we bought the beds.
Thankyou for your response to the comment above. I am now looking forward to the new matress.
February 14, 2023
Reply from Dreams - Feltham
Dear Mr Cattini
Thank you for taking the time to speak with me today. I am sorry you are finding your mattress too firm.
I am glad I was able to explain the Dreams Comfort guarantee to you, and that we have managed to arrange for your new mattress to be delivered on 9th March.
Should you need any help or assistance in the interim, please do not hesitate to contact me.
Many thanks
Peter
Good no problem for us
January 30, 2023
Dreams mattresse.
Both the in store and delivery experiences of our new Dreams mattresses were exceptionally good and hassle free. Glad we ordered locally from the Dreams store in feltham middlesex
February 11, 2023
Great product… Great costumer…
Great product… Great costumer experience… Great value for money. We just bought beds and mattresses for our new house from Dreams. The quality of the products are the best in the market. We loved the whole process and had a great customer experience. I would like to mention the sales person Edmund in the feltham store. He is a wonderfully skilled sales person with warm and welcoming personality. He made the purchasing process really smooth and simple, explained us about the products and buying schemes properly.
December 30, 2022
Unprompted review
All excellent and very comfy
January 10, 2023
Perfect bed
Perfect bed, sterdy and very good make. Too easy to assemble.
November 26, 2022
Unprompted review
Recommended!!!
Went to Dreams- Feltham to order my bed. The person who assisted me was wonderful and patient. Suggested the bed as per my budget and even provided me with free pillows :)
On time delivery, I had paid for the setup and the team did it fantastically. The mattress is very soft and is a "Dream" to sleep in.
Hoping to have lovely "Dreams" for long time to come.
November 21, 2022
Unprompted review
Dreams is always my first choice for…
Dreams is always my first choice for good mattress and bed frames. Delivery guys are always fantastic and they assemble and take away all the packaging.
Customer service in Feltham branch was superb.
October 19, 2022
Unprompted review
A very good experience
I am happy about the item that I bought, quality is above expectations. Delivery team was very helpful and prompt.
October 28, 2022
Unprompted review
Excellent service
The representative that took care of our purchase was extremely professional and polite and made sure we were happy and comfortable.
October 23, 2022
Unprompted review
Perfect amount of assistance without…
Perfect amount of assistance without being pushy salesman. Very helpful,friendly and knowledgeable
October 19, 2022
Unprompted review
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