Dreams - Feltham Reviews 

197
TrustScore 4.5 out of 5

4.6

1 Wilton Parade, TW13 4BU Feltham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Went to Dreams- Feltham to order my bed. The person who assisted me was wonderful and patient. Suggested the bed as per my budget and even provided me with free pillows :) On time delivery, I had pa... See more

Rated 5 out of 5 stars

Great product… Great costumer experience… Great value for money. We just bought beds and mattresses for our new house from Dreams. The quality of the products are the best in the market. We loved the... See more

Rated 5 out of 5 stars

We had a very good Dream staff member(very polite and courteous) who made us feel welcome and also took his time in going through the different range of Mattresses. Also assessed what type of Mattre... See more

Rated 5 out of 5 stars

Good service in shop. Our choice was not on display but assistant was able to locate our exact model online. Made purchase and was able to pick a suitable delivery date. Informed the day before of ou... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 1 Wilton Parade, TW13 4BU, Feltham, United Kingdom

  • 02088 931664

4.6

Excellent

TrustScore 4.5 out of 5

197 reviews

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4.6

All reviews

(197)

13,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a very pleasant experience…

We had a very pleasant experience choosing and buying our mattress. Bhupendra at the Feltham store was very patient and took the time to assess and recommend the right mattress. So far we are very happy with our purchase.

September 17, 2022
Unprompted review
Rated 5 out of 5 stars

Easy and enjoyable shopping experience

Had made an appointment a few days ago and they were ready for us. Upon arrival, we were offered a bottle of water each, which was very acceptable. I had done some research as to what bedframe and mattress I thought we wanted. Easy and quick to select the bedframe I had chosen, and, after the sleep test machine assessment, we tried several mattresses and finally plumped on our first try out! Advice and purchase of pillows and other sundries followed. Thanks to Bhupen, the whole experience was easy, enjoyable and we left feeling very pleased and excitably awaiting our new bed.

October 1, 2022
Unprompted review
Rated 5 out of 5 stars

When entering the store I was…

When entering the store I was immediately warmly greeted guy had a great knowledge of the beds/mattresses and all other equipment and insurance cover I would highly recommend Dreams to anyone wanting a new bed/mattresses.

August 19, 2022
Unprompted review
Rated 5 out of 5 stars

We were very impressed by the…

We were very impressed by the friendliness and knowledge of the gentleman, Bhupen, who greeted us on arrival. We were then offered the Sleepmatch test and the mattresses we tested straight after were all great - so I believe the Sleepmatch test really works. There was a sale on so we know we got a good deal, especially having done some research and trying other stores previously. We would definately recommend Dreams for a new mattress.

July 25, 2022
Unprompted review
Rated 5 out of 5 stars

Feltham branch

Guy at feltham branch was excellent. He gave me plenty of information to finally choose right matress for me. Delivery men John and Jamie were very careful with matress.

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

Woodstock wooden bed

Great service from the showroom through to delivery. The delivery men assembled the bed very quickly & took away all the packaging. The bed looks great & is very comfortable & I’m very happy with it

June 15, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, helpful and patiently listen for what we are looking for. I hope all salesmen are like Bhupen.

May 29, 2022
Unprompted review
Rated 5 out of 5 stars

Edmund from Feltham branch …

Edmund from Feltham branch was the sales agent who attended me and I have purchased 1 double TV motion bed and 1 double leather motion bed for my family. He was very patient in understanding my needs and helped me choose the right product and selecting appropriate delivery slots for my orders.

May 1, 2022
Unprompted review
Rated 5 out of 5 stars

Guy Feltham - AMAZING!

Guy (his name not a guy) at Feltham branch was AMAZING! he was so helpful, informative and patient and made the experience for us! We were offered water and given all the time in the world and his expertise was outstanding...he was also very funny and personable and it was a brilliant shopping experience...which we thought was going to be stressful ...but walked out skipping and that was down to Guy...huge asset to your team x

April 25, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service, reliable and efficient

I'm surprised and delighted at how brilliant Dreams have been. The chap in the store was super helpful both letting me try everything unhurried, and answering my questions. Order process smooth, and they did exactly what they promised. Delivery team were super efficient and neat and tidy. Would definitely recommend. And most importantly my new mattress is amazingly comfortable and helps my sore back (and is more eco-friendly, their own range balaeric recycled-plastics-content mattresse). Thank you!

March 23, 2022
Unprompted review
Rated 5 out of 5 stars

Feltham branch

Feltham branch, Guy was our salesperson. He was friendly and helpful and the showroom was clean, organized and had an excellent selection. We ended up paying less than we were expecting to!

February 16, 2022
Unprompted review
Rated 5 out of 5 stars

Sales person is very friendly

Sales person is very friendly, knowledgeable about the products and very helpful. The experience to visit store is excellent. This is my second purchase from dreams. I am waiting for the delivery of mattress. But for sure I can tell that the mattress will be very comfortable and excellent quality as my previous one.

February 16, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

Went into store in Feltham, great service, made a choice but decided to wait a few weeks before purchase, good job I waited the mattress went on promotion. Purchased online nice and easy, was kept in the loop all the time, delivery guys were great, very friendly and helpful… and the mattress is AMAZING!!! Thank you

February 5, 2022
Unprompted review
Rated 5 out of 5 stars

Very good experience

From purchase to delivery was an overall no hassle experience,
Staff were knowledgeable and helpful.
The delivery men were friendly and again extremely helpful nothing was too much trouble even to the point of chatting with my young grandson!

January 28, 2022
Unprompted review
Rated 5 out of 5 stars

Attended Feltham branch

Attended Feltham branch, was met at door and the gentleman stayed with us the whole time, his attention to detail was amazing he took time to explain everything . Showed us different options as well, as the bed machine, and a very welcome bottle of water. Defiantly recommend ,

January 17, 2022
Unprompted review

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