Went to Dreams- Feltham to order my bed. The person who assisted me was wonderful and patient. Suggested the bed as per my budget and even provided me with free pillows :) On time delivery, I had pa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great product… Great costumer experience… Great value for money. We just bought beds and mattresses for our new house from Dreams. The quality of the products are the best in the market. We loved the... See more
We had a very good Dream staff member(very polite and courteous) who made us feel welcome and also took his time in going through the different range of Mattresses. Also assessed what type of Mattre... See more
Good service in shop. Our choice was not on display but assistant was able to locate our exact model online. Made purchase and was able to pick a suitable delivery date. Informed the day before of ou... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
1 Wilton Parade, TW13 4BU, Feltham, United Kingdom
- 02088 931664
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a very pleasant experience…
We had a very pleasant experience choosing and buying our mattress. Bhupendra at the Feltham store was very patient and took the time to assess and recommend the right mattress. So far we are very happy with our purchase.
Easy and enjoyable shopping experience
Had made an appointment a few days ago and they were ready for us. Upon arrival, we were offered a bottle of water each, which was very acceptable. I had done some research as to what bedframe and mattress I thought we wanted. Easy and quick to select the bedframe I had chosen, and, after the sleep test machine assessment, we tried several mattresses and finally plumped on our first try out! Advice and purchase of pillows and other sundries followed. Thanks to Bhupen, the whole experience was easy, enjoyable and we left feeling very pleased and excitably awaiting our new bed.
Dreams sell excellent beds and bedding
Dreams sell excellent beds and bedding. I have purchased beds and products from them in the past and have been very satisfied with my purchases.
When entering the store I was…
When entering the store I was immediately warmly greeted guy had a great knowledge of the beds/mattresses and all other equipment and insurance cover I would highly recommend Dreams to anyone wanting a new bed/mattresses.
I thoroughly recommend a visit to…Dreams Feltham
I thoroughly recommend a visit to Dreams in Feltham to purchase a new mattress. The salesperson gave an informative and non pressured sale and only a 4 day wait for a free delivery
We were very impressed by the…
We were very impressed by the friendliness and knowledge of the gentleman, Bhupen, who greeted us on arrival. We were then offered the Sleepmatch test and the mattresses we tested straight after were all great - so I believe the Sleepmatch test really works. There was a sale on so we know we got a good deal, especially having done some research and trying other stores previously. We would definately recommend Dreams for a new mattress.
Great service in store and delivery team
Feltham branch
Guy at feltham branch was excellent. He gave me plenty of information to finally choose right matress for me. Delivery men John and Jamie were very careful with matress.
Woodstock wooden bed
Great service from the showroom through to delivery. The delivery men assembled the bed very quickly & took away all the packaging. The bed looks great & is very comfortable & I’m very happy with it
Excellent
Excellent, helpful and patiently listen for what we are looking for. I hope all salesmen are like Bhupen.
Edmund from Feltham branch …
Edmund from Feltham branch was the sales agent who attended me and I have purchased 1 double TV motion bed and 1 double leather motion bed for my family. He was very patient in understanding my needs and helped me choose the right product and selecting appropriate delivery slots for my orders.
Guy Feltham - AMAZING!
Guy (his name not a guy) at Feltham branch was AMAZING! he was so helpful, informative and patient and made the experience for us! We were offered water and given all the time in the world and his expertise was outstanding...he was also very funny and personable and it was a brilliant shopping experience...which we thought was going to be stressful ...but walked out skipping and that was down to Guy...huge asset to your team x
Fantastic service, reliable and efficient
I'm surprised and delighted at how brilliant Dreams have been. The chap in the store was super helpful both letting me try everything unhurried, and answering my questions. Order process smooth, and they did exactly what they promised. Delivery team were super efficient and neat and tidy. Would definitely recommend. And most importantly my new mattress is amazingly comfortable and helps my sore back (and is more eco-friendly, their own range balaeric recycled-plastics-content mattresse). Thank you!
Feltham branch
Feltham branch, Guy was our salesperson. He was friendly and helpful and the showroom was clean, organized and had an excellent selection. We ended up paying less than we were expecting to!
Sales person is very friendly
Sales person is very friendly, knowledgeable about the products and very helpful. The experience to visit store is excellent. This is my second purchase from dreams. I am waiting for the delivery of mattress. But for sure I can tell that the mattress will be very comfortable and excellent quality as my previous one.
Great Service
Went into store in Feltham, great service, made a choice but decided to wait a few weeks before purchase, good job I waited the mattress went on promotion. Purchased online nice and easy, was kept in the loop all the time, delivery guys were great, very friendly and helpful… and the mattress is AMAZING!!! Thank you
Excellent Service
Timely delivery aligned to planned schedule without issues, excellent customer service throughout..
Very good experience
From purchase to delivery was an overall no hassle experience,
Staff were knowledgeable and helpful.
The delivery men were friendly and again extremely helpful nothing was too much trouble even to the point of chatting with my young grandson!
Attended Feltham branch
Attended Feltham branch, was met at door and the gentleman stayed with us the whole time, his attention to detail was amazing he took time to explain everything . Showed us different options as well, as the bed machine, and a very welcome bottle of water. Defiantly recommend ,
professional and courteous
Purchased a frame and mattress, staff were professional and courteous, very satisfied with final product
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







