Had great service from Jordan and Zoe at Dreams Gateshead Metro and Gateshead Team Valley respectively, very friendly people, knowledgeable and professional. Hopefully my mattress will be the perfect... See more
Location
Switch locationUnit 6B, Metro Retail Park, Pine Tree Way, NE11 9XU Gateshead, GB
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See what reviewers are saying
Jordan was very helpful and explained about different mattresses. We tried the bed that recommend which type of mattress was best for us.
Great product range from Dreams - found exactly what we wanted. Drew at the Newcastle/Gateshead Metro Centre shop was extremely helpful in helping us pick the right products. He was supremely knowl... See more
Once again, another amazing experience purchasing a mattress from Dreams. Neil at the Metro Centre store manages by leading by example and Amanda is a star. The after care is faultless too. Fantastic... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6B, Metro Retail Park, Pine Tree Way, NE11 9XU, Gateshead, United Kingdom
- 01918250033
4.7
Excellent
159 reviews
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All staff in shop and delivery staff…
All staff in shop and delivery staff very helpful couldn’t do more.
Would recommend.
November 22, 2025
We went in to store having a rough idea…
We went in to store having a rough idea of what we wanted (as our first option couldn’t be delivered on time).
We used the sleepmatch machine and found something very similar to what we wanted.
Abbie was very helpful and assisted us quickly with us having our 4 year old with us.
November 7, 2025
Unprompted review
Fantastic service and experience
The service from Dreams was exceptional, Justine understood our needs and gave us plenty of options and advice. I can’t recommend them highly enough enough
November 1, 2025
Unprompted review
Very efficient and friendly service at…
Very efficient and friendly service at Dreams in Gateshead. Delivery men were great and really helpful too. Good communication for delivery time
October 26, 2025
Highly recommend
The sales team were an absolute pleasure to deal with. We were guided by Sue who is an absolute credit to the place. Even the delivery team were of a high standard. So pleased with our purchase and all the efforts by the team. Highly recommended.
October 18, 2025
Dream Service
Everything they said they would do went like a DREAM no hitches no mistakes or excuses the delivery drivers polite and efficient - we would definitely use them again
October 9, 2025
Excellent customer service
Excellent customer service. Product was as expected and delivery was timeous. Delivery men were courteous and respectful of our property.
October 4, 2025
I recently purchased a Dreams mattress
I recently purchased a Dreams mattress, and I couldn’t be happier! From the moment I tried it, I noticed how comfortable and supportive it is. I’ve been drifting off to sleep more easily and waking up feeling genuinely rested. The quality of the mattress is evident, and it feels like it was designed with real attention to comfort and support.
What really stood out to me is how much this mattress has improved my sleep routine—I feel less restless at night and more energized in the morning. The company seems to really care about providing a great product that delivers on its promises.
If you’re looking for a mattress that helps you sleep better and wake up refreshed, I highly recommend Dreams.
September 21, 2025
May use AI-assist with repliesRead more
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Completed delivery survey and placed a…
Completed delivery survey and placed a complaint in Dream store in metro centre Gateshead.This was to do with the delivery not service from shop.Staff lovey and friendly and bed frame great price.It was the delivery and damage done when putting up bed.Shop aware and report sent by shop staff member.
September 5, 2025
Reply from Dreams - Gateshead Metro
Hi Rob Minto,
Thank you so much for leaving your review and for taking the time to speak with me today. As we discussed over the phone, I’ve passed your details on to the relevant department, and they’ll be in touch with you directly.
We really appreciate your time and patience.
Thanks
Hassan
Definitely a dream to work with
Excellent experience advisor we dealt with was very knowledgeable and very professional would highly recommend
August 14, 2025
Can't fault anything
August 14, 2025
Great service and bed
There is a tear in the fabric of the bed however, it’s a great product and I have had great service when in store ordering, after sales to arrange a delivery time that suited us and two lovely gentlemen who worked hard to assemble the bed.
August 12, 2025
Excellent service from the store team
Excellent service from the store team, all very friendly, proactive at finding the best product for us, and best of all we could have a good laugh with them. The mattress has been brilliant. Thank you all!
July 25, 2025
Store assistant was vey informative and…
Store assistant was vey informative and helpful from start to finish gave excellent advice on mattress’ suitable for me. Service was exceptional from purchase to delivery by two friendly lads who offered all assistance to me would recommend your service to all Thank you
July 20, 2025
Very comfortable mattress but only had…
Very comfortable mattress but only had it two weeks so too soon to give it 5 star!
Staff at shop very helpful, likewise delivery staff.
July 20, 2025
We were served by a lovely young lady
We were served by a lovely young lady, Jasmine. She was both knowledgeable and helpful.
June 29, 2025
Very happy
The whole experience with Dreams was very positive. The greeting in store, order process and delivery was great. Very helpful and knowledgeable staff and delivery team.
June 15, 2025
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