Had great service from Jordan and Zoe at Dreams Gateshead Metro and Gateshead Team Valley respectively, very friendly people, knowledgeable and professional. Hopefully my mattress will be the perfect... See more
Location
Switch locationUnit 6B, Metro Retail Park, Pine Tree Way, NE11 9XU Gateshead, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great product range from Dreams - found exactly what we wanted. Drew at the Newcastle/Gateshead Metro Centre shop was extremely helpful in helping us pick the right products. He was supremely knowl... See more
Once again, another amazing experience purchasing a mattress from Dreams. Neil at the Metro Centre store manages by leading by example and Amanda is a star. The after care is faultless too. Fantastic... See more
Couldn't fault the young man who served me. He wasn't over bearing just very knowledgeable and friendly and didn't try to push me into making a decision too quick. The ottoman bed I chose was perfect... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6B, Metro Retail Park, Pine Tree Way, NE11 9XU, Gateshead, United Kingdom
- 01918250033
4.7
Excellent
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful advice in understanding…
Really helpful advice in understanding which mattress was right for us
June 1, 2025
Unprompted review
Great experience
A great experience in buying my bed and mattress, very friendly and helpful service.
May 28, 2025
Unprompted review
Excellent service
Excellent service, great range of products and very knowledgeable staff
May 28, 2025
Unprompted review
Dreamzzzz was a breeze
Great customer service from the ladies on duty on the afternoon I purchased a new bed and mattress. Good product knowledge and very friendly
May 17, 2025
Great products and customer service Dreams Metro Centre
Great product range from Dreams - found exactly what we wanted.
Drew at the Newcastle/Gateshead Metro Centre shop was extremely helpful in helping us pick the right products. He was supremely knowledgeable and professional and even remembered us when coming back to the store a few days later to complete our order. He was an excellent representative for the Dreams brand.
May 26, 2025
Unprompted review
Service in store
Service in store, Metro retail park was brilliant! Quick delivery time and the guys who delivered were awesome, would not hesitate to recommend!!!
May 10, 2025
No problemsGreatnights sleep with Dreams !! with ordering and delivery…
No problems with ordering and delivery and the bed/ pillows etc are so comfortable. Thank you.
April 27, 2025
Best deal ever
A lady called Sue who came across as very experienced and helpful really put me at ease gave me a bed test took me around all the beds made sure I took my time before I made my choice. Explained all the relevant facts to me about after-care and the hundred night return policy if I wasn’t happy Best experience ever at buying a new mattress and getting a good deal on two pillows?
April 26, 2025
Unprompted review
I am still trying to get used to my new…
I am still trying to get used to my new mattress
But think am going to like it .
I do like the coolness of it
April 20, 2025
Such friendly and helpful staff
Such friendly and helpful staff. Couldn’t recommend dreams more!
March 13, 2025
Unprompted review
Everything was so straightforward from…
Everything was so straightforward from first looking for a mattress through to actually ordering one plus the delivery was examined on time
March 14, 2025
wonderful woman called sue
Met a wonderful woman called sue, she was approachable, helpful and all round lovely. Great customer service but very down to earth highly recommend anyone going in to ask for sue! What a lovely experience today!
March 11, 2025
Unprompted review
The salesman was very helpful when I…
The salesman was very helpful when I explained my back problems. Took his time to explain after using comfort machine.
March 8, 2025
Very welcoming,Sue at Meteocentre…
Very welcoming,Sue at Meteocentre branch was very knowledgeable,friendly and guided us through the matress assessment .
We chose an extra firm Tempur absolutely fabulous comfortable mattress.
Would definitely recommend the experience.
February 9, 2025
From walking into the Dreams
From walking into the Dreams store at Gateshead Metro, I was treated really well with every detail explained to me step by step. Loved the idea of mix and match when purchasing my new bed. Coffee was offered, thankyou. Guys delivering my bed were brilliant, taking my old bed away and constructing my new bed, their shoes always had covers on. After sleeping on my bed now for just under two weeks, I have to say I'm really impressed with the quality of this bed, so comfortable. Without a doubt when needing a new bed I would not go anywhere else. Thankyou Dreams 👍.
February 13, 2025
Great product, great service
Dreams has exceeded on our expectations by delivering an excellent new mattress which has transformed our sleep quality. Well done Dreams!
February 13, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.