Had great service from Jordan and Zoe at Dreams Gateshead Metro and Gateshead Team Valley respectively, very friendly people, knowledgeable and professional. Hopefully my mattress will be the perfect... See more
Location
Switch locationUnit 6B, Metro Retail Park, Pine Tree Way, NE11 9XU Gateshead, GB
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See what reviewers are saying
Great product range from Dreams - found exactly what we wanted. Drew at the Newcastle/Gateshead Metro Centre shop was extremely helpful in helping us pick the right products. He was supremely knowl... See more
Once again, another amazing experience purchasing a mattress from Dreams. Neil at the Metro Centre store manages by leading by example and Amanda is a star. The after care is faultless too. Fantastic... See more
Couldn't fault the young man who served me. He wasn't over bearing just very knowledgeable and friendly and didn't try to push me into making a decision too quick. The ottoman bed I chose was perfect... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6B, Metro Retail Park, Pine Tree Way, NE11 9XU, Gateshead, United Kingdom
- 01918250033
4.7
Excellent
158 reviews
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Great experience all around
From walking in the store we had a lot of help. We were giving lots of options and plenty of time to try all the beds without feeling pressured. The mattress was delivered on a day of our choice. The delivery guys were lovely and kept me up to speed about what time they’d be with me.
January 19, 2025
Bed from Dreams
The whole process from purchase to delivery and set up of the bed was very efficient with friendly knowledgeable staff.
January 18, 2025
Friendly knowledgeable staff I store…
Friendly knowledgeable staff I store and very helpful staff in customer services
December 18, 2024
Staff helpful new bed
Staff helpful, knowledgeable and very ware of our needs. (I have Parkinson') without being over fussy.
Bed is super . delivery on time.
December 22, 2024
The staff at Dreams were excellent
The staff at Dreams were excellent, so helpful and knowledgeable. They provided me with a great service. I have a good king size mattress at an affordable price.
November 21, 2024
It took a week to get new mattress used to mattress…
It took a week to get used to mattress but loving it now
December 15, 2024
My experience was a very helpful from…
My experience was a very helpful from the day I you my mattress to delivery and set up. I highly recommend Dreams in Gateshead store. The staff who came to set up my bedframe were so helpful and respectful.
Thank you for your services.
December 13, 2024
Excellent customer service.
December 12, 2024
The only place for beds and mattresses
Once again, another amazing experience purchasing a mattress from Dreams. Neil at the Metro Centre store manages by leading by example and Amanda is a star. The after care is faultless too. Fantastic service, great prices - why bother wasting your time shopping around? Highly recommend.
November 22, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It wasn't free
It wasn't free. Lol hurrdy huurrr
Further to this i cant belive I actually got a phone call thinking this was serious. The lack of common sense in this world if hilarious. It's even funnier when the guy phoning had to be so professional 🤣 I csnt belive ur boss made u phone me. This is very very funny.
November 17, 2024
Reply from Dreams - Gateshead Metro
Good afternoon Josh,
Thank you for taking the time to leave us your review and for speaking with me.
I am glad to hear that you are happy with the bed and mattress you purchased.
Many thanks,
Kishan
The information and friendliness.
November 8, 2024
Highly recommend
Went into the store and was greeted with a warm welcome by Zoe. She was helpful and she was also great in helping me find a bed to fit my budget. I didn't buy the bed when I was in the shop, I was just looking around but the next day, I called up the store and she was the one I spoke to. We arranged for the bed to be delivered to my bedroom. My bed came on on 17th October, delivered with care and the guys were also friendly. I would highly recommend because the mattress and bed are so comfortable and the storage I asked for in the bed is very spacious.
Big thank you to Zoe once again for your help 🙂
October 17, 2024
There was no pressure to make a…
There was no pressure to make a purchase and the staff member was both pleasant and knowledgeable
October 24, 2024
Unprompted review
Very good experience Metro Centre
Lovely clean tidy store very nice staff members could answer all our questions explained about delivery and the details of the bill very happy with the process
October 19, 2024
Unprompted review
Fabulous Customer Service
Very patient with my elderly grandad. Thank you, Zoe, for making him feel so welcome, comfortable and being patient with him. It took him a little longer than most people to mobilise around store with his walking frame. However, she was incredibly patient and kind. We found her to be very knowledgeable and helpful.
October 3, 2024
Unprompted review
5 Star Service All Round!
Very good customer service in-store and outstanding service from the two delivery guys - I couldn't have asked for more!
Also delighted with the new mattress.
September 27, 2024
Excellent product and delivery was great
September 29, 2024
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