Caroline at Dreams in Gravesend was very helpful, I told her our budget and type of mattress we was looking for. She showed us a few that matched the criteria let us test them out and gave us som... See more
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The salesperson was very knowledgeable he explained everything about the bed and he was very kind and patient When I wasn’t getting through with the bank transfer. All the staff at the Gravesend branc... See more
Bought two mattresses: super king, double. To replace existing 10+ year old mattresses: nothing really wrong with SK, but D had springs protruding. Large selection on show, some very expensive! Chos... See more
We were made very comfortable with our purchase, assisted by Caroline, who explained all that we needed to know. She showed to us that she cared about our choices that we made couldn’t have asked fo... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Imperial Retail Park, DA11 0DQ, Gravesend, United Kingdom
- 01474 327451
4.8
Excellent
216 reviews
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Sleepmatch Technology and Excellent Customer Services
Having already purchased a new mattress from another company that wasn't suitable and really uncomfortable, I saw a tv ad for Dreams and started to look at reviews from customers and boy were they good.
After my previous failed purchase, I was really hesitant about buying another mattress but I needn't have worried as from when I entered the store, tried the Sleepmatch, I knew I was in the right place. I was recommended three mattresses and purchased one of them. My mattress was delivered and it is perfect. The customer service I received was superb and was the delivery.
Thank you Dreams!
July 5, 2024
Excellent service.
Excellent service.. delivered as promised and on time . Took great deal of care to situate mattress in the upstairs room
June 11, 2024
It was all very well done
It was all very well done. Helpful staff. The whole process was easy
June 16, 2024
Let us take our time in choosing our…
Let us take our time in choosing our mattress and was very helpful, Also the gentleman that delivered it was amazing
June 14, 2024
Gravesend store couldn’t have done…
Gravesend store couldn’t have done better tbh.!
We thought we could get better deal on line… just went into a store to check whist out shopping!
All staff was so welcoming and polite
The manger friendly and so knowledgeable
( think his name was Reece)
He helped us get the right mattress within our budget, delivered as planned on time!
Could not fault the service from him, his staff or the coffee and chat !
Thank you
June 2, 2024
Very impressed with my experience
Very impressed with my experience, There was a mix up with the bed we ordered. In all likelihood it was my mistake but they kindly replaced for us for no extra cost which I thought was excellent. Very happy with the product and the customer service. Excellent
June 3, 2024
Unprompted review
no order ,no bed
no order ,no bed, just loads of pesky emails despite multiple emails to this rubbish company
May 19, 2024
I went into shop in Gravesend looking…
I went into shop in Gravesend looking to purchase a new mattress, I was approached by a very nice gentleman asking if he could help me. I said I would like to look around and try different mattresses by myself and he was happy to let me do that and put no pressure on me at all. I chose the one I wanted paid for it sorted out delivery date, all went very well and I am one happy customer.
May 11, 2024
Zzzzz’s
Helpful staff that were there when you needed them, but weren’t pushy. Quality products.
May 4, 2024
Unprompted review
Manager was so helpful in store my bed…
Manager was so helpful in store my bed is amazing so comfortable coffee in store was great and the payment plan is perfect
April 27, 2024
Salesman was very knowledgable and…
Salesman was very knowledgable and polite and explained everything to me
April 27, 2024
very professional
From start to finish it was very professional, the lady from sales went through different options, which was fantastic, as on delivery it was A1 very good experience.
April 26, 2024
Very helpful staff at Gravesend branch
April 19, 2024
Very professional
Myself and my partner came in today, the store manager reece was really welcoming on arrival, helpful and friendly. We ended buying a lovely mattress for a really good price, walked out of there really pleased. Would definitely recommend. Thanks again.
April 22, 2024
Unprompted review
Fantastic Service
We were served by a very nice and attentive customer server named Daniel, he couldn't have done more to help myself and my partner out. It was a fantastic customer experience and I really felt like the focus of Daniel and the whole Dreams store team.
April 6, 2024
Unprompted review
So comfy
I absolutely love my new bed. It's very comfortable, I've had the best nights sleep in years.
The gentleman that delivered it and put it together were absolutely lovely. They put on over shoes before entering my house and were so caring and helpful.
March 19, 2024
May use AI-assist with repliesRead more
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Poor product
The mattress is not a cooling mattress as I keep getting hot.. I wasn't offered to test out the mattress before buying it they allowed a hand to touch..
March 16, 2024
Reply from Dreams - Gravesend
Good morning Ms Parker,
Thank you for leaving us your feedback.
I am sorry to hear that you are finding that the mattress is making you feel warm.
In order to review this matter for you, I did try to call you but could not reach you.
As such, I have sent you an email with details of our 100-Night Comfort Guarantee. Through this service, you are able to exchange your mattress to one that is better suited to you.
Should you require any assistance or advice, please do not hesitate to send me an email directly.
Many thanks,
Kishan
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