Been here twice in 3 months in Harlow and both times been helped extremely well by an older gentleman and bought 2 different mattresses . Service and cleanliness of store top marks!
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Mike was great we got a mattress and bedding from dreams and he was very helpful and efficient with our purchase, great and friendly chat. Highly recommend speaking to Mike.
We had to think very hard about choosing our latest mattress. Having considered three suppliers. A large furnishing store, a local specialist bed store and Dreams. The last two we visited three times... See more
Our entire experience was flawless thanks to Mike at Dreams Harlow. He was available to help right away, he patiently resolved all our queries as we were considering two different products, we needed... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Princes Gate Retail Park, CM20 2SU, Harlow, United Kingdom
- 01279 437300
4.7
Excellent
233 reviews
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The mattress is the most uncomfortable…
The mattress is the most uncomfortable ever. I’m back sleeping on the sofa until I can buy a more comfortable matress
March 28, 2025
Reply from Dreams - Harlow
Good Afternoon Carol,
Thank you for taking the time to leave your review.
I am sorry to hear you are not getting along with your new mattress.
I tried to call but there was no answer. So I have emailed you so that we can discuss your matter further
I hope to hear from you soon
Many Thanks, Leanne
Customer service and delivery were amazing…
The customer service at the Harlow store was amazing. We were served by a young lad who listened carefully to the type of mattress we needed.
Secondly, the two delivery men went above and beyond. They delivered our mattress and took it upstairs, as my wife was home with our 5-month old baby. I would highly recommend Dreams Harlow to anyone looking to purchase a new mattress.
March 23, 2025
Happy Dreams
Good friendly knowledgeable help in store, delivery on promised date and time, swift removal of old mattress, excellent comfort.
March 21, 2025
Brilliant service start to finish…
Brilliant service start to finish `especially 🚚 guys.
March 21, 2025
They delivered to our Holiday home
They delivered to our Holiday home. So pleased to arrive to see our new mattress. Loving it so far.
Thank you.
March 14, 2025
Excellent and knowledgable staff helped…
Excellent and knowledgable staff helped us get the mattress best for us
March 16, 2025
Sales staff (Tony) was very informative…
Sales staff (Tony) was very informative and helpful when providing us with the options available. Delivery day was as advised, providing a 2 hour window and when the driver was on his way he provided a 15 minute arrival time (very useful). Delivery staff were very good and respectful of our property.
March 14, 2025
Stress Free Pleasant Experience
Welcoming staff made a positive first impression. Followed by staff paying attention to us being ready to help. All staff were ready to help. Nothing was a problem. We made a purchase very quickly and was surprised to get a quick delivery date.
March 13, 2025
choosing a mattress was easy
choosing a mattress was easy, simple and straightforward, pleasant people in store, delivery as arranged, on time and all over in a few minutes
February 8, 2025
Excellent advice and customer service.
February 2, 2025
Obrigado Keith!
I rarely write reviews, but Keith who was filling in at the Harlow store was fantastic in helping my partner and I choose a mattress.
We are two quite indecisive people! And Keith was very patient with us, and took a lot of time to help us make sure we had all of the information we needed to choose a mattress that suited us both.
January 2, 2025
Service was good
Service was good, salesman had a lot of knowledge on the products. Delivery was really quick.
January 17, 2025
Outstanding Service
Our entire experience was flawless thanks to Mike at Dreams Harlow. He was available to help right away, he patiently resolved all our queries as we were considering two different products, we needed to understand some specifics and had a lot of questions. He was extremely professional and polite the entire time. We feel so grateful that he assisted us on the day. Thank you Mike - you are a star !
January 5, 2025
Unprompted review
Super helpful, efficient and reasonably priced
We were greeted by a Dreams rep (Josh) as we walked in who was extremely helpful. I was dreading choosing a new mattress as had no idea what type was best or where to start. Josh asked a few questions to help understand what we needed, offered us tea/coffee then set us up with the Sleepmatch service which was fantastic. To narrow our best matched mattresses down to only half a dozen was so helpful and efficient.
Josh then guided us around the shortlist to try, explaining the benefits of each, answered our questions but without being pushy, which was much appreciated.
We were able to make a quick informed choice then quickly go through the order process without any wait. Again this was efficient and each step and cost was explained. Really pleased to only have to wait a week for our order to be delivered too.
Really happy with the discounted price and service.
All in all a painless experience, would thoroughly recommend.
January 4, 2025
Unprompted review
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