Our recent visit to Dreams was very positive. Thank you to Tony for your help and expertise and a much welcome cup of coffee. We chose Dreams as they offer delivery to the room of your choice and re... See more
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Been here twice in 3 months in Harlow and both times been helped extremely well by an older gentleman and bought 2 different mattresses . Service and cleanliness of store top marks!
Mike was great we got a mattress and bedding from dreams and he was very helpful and efficient with our purchase, great and friendly chat. Highly recommend speaking to Mike.
Tony your salesperson was great he talked us through our options then showed them to us to test the outcome was positive and we placed our order excellent service 👍🏻
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Princes Gate Retail Park, CM20 2SU, Harlow, United Kingdom
- 01279 437300
4.7
Excellent
233 reviews
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The bed is very comfortable loving it…
The bed is very comfortable loving it and the delivery engineer did assembled with no time.
August 18, 2025
Braybrook 4' mattress
Bought this mattress for my 17 yr old son after visiting the store.
He's very happy with it, he gets the best night's sleep now & supports his back well
July 26, 2025
They were very helpful at the store
They were very helpful at the store, and weren't pushy.
July 25, 2025
Great in store and delivery service
June 29, 2025
A decent price paid for a great night sleep!
I recently purchased the Romsey mattress from Dreams and I couldn’t be happier with my choice. The mattress is exceptionally comfortable — it offers just the right mix of support and softness, and I’ve been sleeping more soundly ever since it arrived. The quality is outstanding and it’s made a noticeable difference to my sleep.
The seller, Dreams, was excellent from start to finish. Their customer service was friendly and helpful, and the delivery was smooth and right on time. I would highly recommend both the Romsey mattress and Dreams to anyone looking for a great night’s sleep!
June 28, 2025
Mike
Mike, at the Harlow branch went out of his way to make the whole experience a "Dream"
June 25, 2025
Unprompted review
Good delivery team and fixed nicely
The bed frame is nice and the mattress is so cozy. It was a bit expensive but Worth the money.
June 13, 2025
From start to finish it was excellent.
May 24, 2025
From ordering my mattress
From ordering my mattress, until it was delivered, I found the whole experience a pleasure. It couldn't of been easier and the mattress was delivered on the day and time that was agreed.
May 11, 2025
Delivery men were very polite and…
Delivery men were very polite and professional. Excellent service.
April 27, 2025
Good value
Good value. Very comfortable. They Suppled a large bag to recycle the old mattress was really helpful and the fact they took it away was brilliant . Good friendly and helpful service.
April 25, 2025
Brilliant service and fair prices
Brilliant service and fair prices. The team were warm and welcoming and very well versed on all products in the store and online. Wonderfully clean and inviting environment. The 3 minute sleep test they do on you also made this the best bed and mattress shop we have visited to date.
April 22, 2025
Unprompted review
Salesman was not pushy but was very…
Salesman was not pushy but was very helpful and polite.
Delivery was on time with helpful and polite staff. Left no mess. Ensured we were happy with Delivery.
April 8, 2025
Exceptional customer service in store…
Exceptional customer service in store was made to feel relaxed and your sales representative was very knowledgeable and made making our purchase easy.
April 4, 2025
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