Our recent visit to Dreams was very positive. Thank you to Tony for your help and expertise and a much welcome cup of coffee. We chose Dreams as they offer delivery to the room of your choice and re... See more
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Been here twice in 3 months in Harlow and both times been helped extremely well by an older gentleman and bought 2 different mattresses . Service and cleanliness of store top marks!
Mike was great we got a mattress and bedding from dreams and he was very helpful and efficient with our purchase, great and friendly chat. Highly recommend speaking to Mike.
Tony your salesperson was great he talked us through our options then showed them to us to test the outcome was positive and we placed our order excellent service 👍🏻
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Princes Gate Retail Park, CM20 2SU, Harlow, United Kingdom
- 01279 437300
4.7
Excellent
236 reviews
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Very helpful staff member
Very helpful staff member. Patient lady, answered all my questions. Very professional
January 18, 2026
Delivered on time and delivery men took…
Delivered on time and delivery men took item to room .
January 31, 2026
Good service and prompt delivery.
January 31, 2026
Good service and knowledgeable staff.
Good service and knowledgeable staff.
Products good but on the expensive side.
January 25, 2026
A place of excellence.
Nothing but praise for the process of choice, selection of mattress and pillows and answering our questions. Finally, delivery of the purchased items was superb.
January 17, 2026
Such a wide choice
The service and friendly staff. Offered coffee or tea. Had lots of time to lie on bed decider and funnily enough once looking and trying around the show room I picked the same mattress that the machine had picked for me. Would also like to thank the delivery guys who were unbelievably helpful
April 12, 2025
Happy Customer
Your staff in the sale room a young lady,was fully understanding what I was looking for,she got it right and the boys who delivered my mattress were polite very helpful.This is my second shop with dreams,I am more than pleased.Thank you.Eileen Swain.
January 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I purchased a mattress from the Dreams…
I purchased a mattress from the Dreams Harlow store after explaining clearly that I needed proper back support and wanted to avoid back pain. I relied on the advice given by the sales advisor when choosing the mattress.
Unfortunately, despite allowing a reasonable trial period, the mattress has consistently caused me back pain every morning, which I did not suffer from previously.
I raised this with Dreams and requested a refund, but was told this was not an option and that only a “comfort exchange” would be offered, despite the ongoing pain and my lack of confidence in further advice.
I’m disappointed with how this has been handled, particularly given the reliance on advice at the point of sale. I had expected a fairer resolution from a company with Dreams’ reputation.
November 8, 2025
Unprompted review
Reply from Dreams - Harlow
Good morning, Paul,
I am sorry to hear about the issue you are experiencing with the mattress you recently purchased from us. I fully appreciate how important it is for your mattress to be suitable and comfortable in order to ensure a good night’s sleep.
I have sent an email to the address we hold on your order, outlining the steps we will take to resolve this matter for you. Once again, please accept my sincere apologies for any inconvenience this has caused.
Great beds and Great staff
Great beds and great staff. The delivery crew were amazing.
December 15, 2025
Excellent
Excellent service from entering the store to the bed being delivered Staff in store and delivery staff were brilliant Loads to choose from
November 15, 2025
Very happy thank u
November 22, 2025
Sweet dreams
very relaxed helpfull sales and delivery staff plus an extreemly comfortable matress.
November 7, 2025
Helpful sales person
Helpful sales person, delivery on time and mattress very comfortable. Always used a topper but don’t need one with this mattress.
November 7, 2025
The 2 gentleman were polite and put my…
The 2 gentleman were polite and put my bed up and took the other dismantled bed away with efficiency.. Thank you.
October 18, 2025
Excellent service
Excellent service, constant communication & delivered on time with a call to confirm the exact time
October 25, 2025
The Dreams Bed and Mattress were…
The Dreams Bed and Mattress were delivered on time.
Please be informed, my full Name is Mrs. Lian Choo Ng. (Surname: Ng).
and Not Mr. Lian Ng as mentioned in the emails.
Thank you.
September 6, 2025
Great service from beginning to end …
Great service from beginning to end Warm welcome in shop and staff had good knowledge of stock Even when it was delivered the driver and mate was polite and happy always smiling so much so I thought he’d won the lottery
August 14, 2025
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