Our recent visit to Dreams was very positive. Thank you to Tony for your help and expertise and a much welcome cup of coffee. We chose Dreams as they offer delivery to the room of your choice and re... See more
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Been here twice in 3 months in Harlow and both times been helped extremely well by an older gentleman and bought 2 different mattresses . Service and cleanliness of store top marks!
Mike was great we got a mattress and bedding from dreams and he was very helpful and efficient with our purchase, great and friendly chat. Highly recommend speaking to Mike.
Tony your salesperson was great he talked us through our options then showed them to us to test the outcome was positive and we placed our order excellent service 👍🏻
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Princes Gate Retail Park, CM20 2SU, Harlow, United Kingdom
- 01279 437300
4.7
Excellent
236 reviews
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Great service and delivered on time
September 21, 2024
Great service from start to finish,well done Dreams
What excellent delivery men,they soon had everything in place for us.We are so pleased with all of our products,well done Dreams whole team.Thankyou
September 6, 2024
Very helpful sales experience
Very helpful sales experience.
Communication excellent, email confirming delivery date and phone call on the day of delivery giving a short window of ETA.
Staff delivering were extremely pleasant and professional and I am now thoroughly enjoying my new bed
September 1, 2024
Delivery quick and easy to arrange
Delivery quick and easy to arrange - delivery guys on the day quick and professional donning shoe covers automatically. Mattress is amazing!
August 29, 2024
Sales Advisor very helpful and we are…
Sales Advisor very helpful and we are happy with the bed we selected
We paid the deposit and arranged finance
Was disappointed that before delivery one of your staff called me asking for the balance in full before delivery
He had not checked that we had arranged finance so did not need to call
We had just had a brand new carpet installed before bed delivery
It is VVV important for us that no outside shoes come inside
So it is VVV important that installers remove shoes at the doorstep and OR wear overshoes
It is not acceptable to then walk outside to the van and come inside with the same overahoes or socks
August 29, 2024
Staff were very helpful
Staff were very helpful, and not pushy . we felt at ease and ordered a ottoman divan bed.
The divan is good quality, ordered assembly too delivery driver team were friendly and professional. Will definitely recommend dream's to family And friends. Will use dreams again in the future.
August 24, 2024
The bed arrived on time
The bed arrived on time, and the 2 guys were friendly and very efficient.
The bed is really comfortable and is what I wanted.
August 11, 2024
New Bed and Mattress plus headboard
New Bed and Mattress plus headboard.
Very helpful in store and delivery and assembly. Sleeping so much better.
August 10, 2024
Assistance in store and the efficiency…
Assistance in store and the efficiency of the delivery men
August 3, 2024
Mike
Mike, who served me at my local Dreams shop was brilliant. He explained that I needed to lie on a special mattress that showed which would be best for me. After trying out 3 mattresses I chose the one I found very comfortable. Not looked back since!
August 1, 2024
Excellent service from buying our bed…
Excellent service from buying our bed up to delivery and building base.
Cannot fault the service we received.
July 26, 2024
Sealy Posture Lux kindra combination…
From the moment I set foot in the Harlow shop to the delivery of my new mattress the service has been outstanding. Thanks to Mike in Harlow for his guidance and advice and thanks to the delivery men Terence and his mate for the swift removal of old mattress to the setting up of new mattress. As for the actual mattress I am so pleased with it and so comfortable from the very first night and look forward to going to bed every night now, Although quite a lot of money well worth it
June 24, 2024
Very friendly and helpful staff
July 16, 2024
Great service from start to finish
Great service from start to finish. No hassle delivery. Delivered on time.
July 12, 2024
Recommendation from daughter and I must…
Recommendation from daughter and I must say did not regret. Purchase went very well and delivery first class. Dream drivers very nice and professional.
June 28, 2024
Great customer service in store
Great customer service in store, knowledgeable staff. The mattress was delivered easily and quickly, with no hassle and the old mattress was removed to be recycled with no problem at all. Delivery guys were very pleasant, even took their shoes off to come inside, and they explained about the recycling process when asked. Thank you Dreams for a very positive experience.
May 31, 2024
The lady in the store Jess
The lady in the store Jess, was so helpful and her colleagues were all very friendly, all had offered assistance and beverages during my 2nd visit there. The 2 gentleman that delivered the beds were presentable and efficient. The whole experience has restored my faith in customer service.
June 1, 2024
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