Our recent visit to Dreams was very positive. Thank you to Tony for your help and expertise and a much welcome cup of coffee. We chose Dreams as they offer delivery to the room of your choice and re... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been here twice in 3 months in Harlow and both times been helped extremely well by an older gentleman and bought 2 different mattresses . Service and cleanliness of store top marks!
Mike was great we got a mattress and bedding from dreams and he was very helpful and efficient with our purchase, great and friendly chat. Highly recommend speaking to Mike.
Tony your salesperson was great he talked us through our options then showed them to us to test the outcome was positive and we placed our order excellent service 👍🏻
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Princes Gate Retail Park, CM20 2SU, Harlow, United Kingdom
- 01279 437300
4.7
Excellent
236 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing
In store Mike helped us choose a super bed. He explained about the different mattress and really knew his stuff
The delivery boys.
Well what can I say.
AMAZING!!! They were respectful of the property and our circumstances
They wore special protections over their shoes so as not too dirty our carpet. Didn’t need to be asked either
It was very reassuring to see such amazing staff take pride in their work. They are a credit to the company
Well done
May 21, 2024
Excellent service
Delivery was excellent and bed was put together promptly and instructions were given.
Very impressive service.
May 25, 2024
Fantastic range of products, and great staff
Fantastic range of products, knowledgable and friendly staff who give great customer service, lovely size of store with wide open spaces. It’s a brilliant shop for beds, mattresses and bedding.
May 4, 2024
Excellent service with a wealth of…
Excellent service with a wealth of knowledge. Could not have been happier.
May 6, 2024
Unprompted review
Great service from the staff
Great service from the staff, no pressure and all products openly displayed in a comfortable environment.
April 28, 2024
Pleasant delivery
Came on the booked day nice and early. Very tidy took all plastic away installed bed very quickly
April 11, 2024
Mattress is great
Mattress is great. I needed an extra firm mattress and this is perfect. Has memory foam top which is great as it’s soft for my hips
Would highly recommend this mattress and the Dreams company too. They checked how I slept and where I needed support and directed me to the right mattress for my needs. First class service. Sales person was very helpful and also gave a first class service.
April 21, 2024
Super helpful staff at Dreams Harlow
Super helpful staff at Dreams Harlow, and a lovely cup of tea - thanks!
April 1, 2024
Unprompted review
Super experience.
Received a super experience from Dreams overall and super impressed with the gents who installed our 3 beds, really quick and efficient service. Thank you.
March 29, 2024
Bed is exactly as expected and was easy…
Bed is exactly as expected and was easy to put together. Delivery guys were great. The only thing that’s disappointing is the fabric is all hanging down when you open the drawers in the divan - it looks like it should be stapled up inside but it’s not. For how much you pay I was expecting a better finish tbh but overall the bed & mattress are nice.
March 24, 2024
Great service
Great service, quality and pricing. We were kept informed in every step of the process of purchasing our new bed.
March 23, 2024
Very helpful sales person and delivery…
Very helpful sales person and delivery team. Excellent service.
March 7, 2024
Helpful staff and fantastic mattress
February 29, 2024
The two men were very efficient and…
The two men were very efficient and careful. Demonstrated how to use the product. Timely, efficient service.
February 22, 2024
Mattress protector should be supplied with a mattress purchased a new mattress knowing…
We purchased a new mattress knowing that if it isn't quite right they would sort it out. But, unknowingly the delivery driver TOLD us this is only if it had a mattress protector on it. You would have thought they would have supplied this at only £9.00
Just to be on the safe side we had to go to supermarket and purchase one. A week on and we haven't had any issues. Lovely mattress.
February 10, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.