Dreams - Hayes Reviews 

Best customer service from Umar. He nailed it right till the end and now simply awaiting our new bed.

Very good mattress

Very good mattresses, we are happy.

Very good very happy good 👍 thanks

The matresses I bought, it was for my son and he's saying, he likes it and that is comfortable and wright for his new bed.

Very good service

every thing i see it’s correct

Amazing salesman and amazing advice

We loved visiting Dreams in Hayes. We were promptly greeted by Harry, the branch manager, who then proceeded to walk us through everything we needed (and wanted!) to know about mattresses. We used the sleepmatch technology to find a list of mattresses best suited to us, and honestly, when we tried them, the mattresses were some of the comfiest we’d ever tried. Highly recommend sleepmatch and also Dreams Hayes, as Harry was a phenomenal help.

I brought a bed from dreams before, never had any problems. The staff are very helpful and give good advice. In particular I found Ali in the Hayes Branch extremely helpful and knowledgeable and really focused on excellent customer service. Thank you.

Dreams in Hayes - brilliant store with a wide range of beds for personal satisfaction and convenience. All staff were amazing in store however Prince, the rep that helped me get the new bed I required, was exceptional. Really knowledgeable, helpful, talkative, which helped keep the whole visit fun and interesting. He knew alot about his job and his dedication for his job showed aswel as he was also sweeping the front of the store on our arrival. Really welcoming and honestly can't praise him enough. An asset to the company. Keep up the good work and thanks again for the service provided.

Don’t be fooled by the up-market interiors and customer service at the store - that quality stops there! As soon as they get you to sign/get your money, it’s downhill from then.

This is from an order in Aug 2020
I was very disappointed in your delivery drivers and shocked by how they conducted themselves.

1) They turned up at 8:30am without any prior notice. This goes against the 2 SMS’s I received days before:

***“ We confirm that your order 888H334492 will be delivered on 21/08. We'll contact you the day before with an estimated 2-hour time slot. For important advice on how to prepare for your delivery, visit xxxxxx. If unsuitable please chat to us at xxxxxxx”

***“ We aim to deliver 888H33xxxx on 21/08 between 08:30 & 10:30. We will confirm before 10am on the day. If unsuitable please chat to us at xxxxx”

2) As they catch me out of the blue, I ask him to wait 2 minutes while I pack the old mattress for recycling. While I’m upstairs doing so, I get a knock on my bedroom door. Both the delivery men are now upstairs with the new mattress. They entered my property without my go-ahead and were upstairs in another bedroom.

3) They take the old mattress downstairs. After some time I was puzzled to why were taking so long to return, only to find out they had driven off, leaving my new mattress outside my bedroom in an awkward position. I had to ask my 78 year old dad to help me bring in the mattress into my room and position it. It’s a heavy king-size and was no easy task.

FYI: received this text at 11.27am (3hrs after the pick up):
“Your driver LAPHEAL aims to be with you between 08:30 & 10:30. If unsuitable, you can call him on 0778xxxxxx or chat with us at xxxxx“

Your delivery drivers inconvenienced me and my family heavily, especially my wife who was 7 months pregnant, and was rushed to get dressed.

I paid over £1000 for your product and services (Recycling as well as an 8-year extended warranty) and didn't expect such amateur and unprofessional people to turn up.

Somehow you vetted and hired them while creating an environment where they felt it was acceptable to do what they did is shocking!

3-year UPDATE: The mattress is falling apart, stitching coming out, has sunk on one side.

Called them to help and possibly claim on my (paid for) extended warranty, only to find they were reluctant to help…what a surprise! I feel conned and deceived at all levels of this purchase.

UPDATE Jan 2024: Customer Service have rang me, apologised and are now forwarding me to the company who the mattress is insuranced with.

Today we made a huge investment in our long term health and fitness by buying a mattress from Dreams in Hayes. Dreams were recommended to us by my sister who was very happy with the service she received and the quality of the mattress she purchased two years ago. We were greeted by Kishan and he asked us if he could be of assistance. He was fantastic. He took us through "Sleep Match" to assess our sleeping positions and the best mattress suited to us. Kishan was very patient as we tried 8 beds before spending time going back and forward between our favourite three. I think we took about two hours before we made our decision but we are very happy with our choice. We look forward to delivery.

Dreams Hayes branch were fantastic and knowledgeable

Super happy with my purchase. The team over at the Hayes Branch were super helpful in helping me decide which mattress was best suited to my needs.

Great customer service and advice. Very friendly.

Great customer service from Omar, Harry, Bobby and Kishan from start to finish. They took the time to listen to our needs and offered a range of solutions. Would definitely recommend Dreams Hayes

I have had a fantastic purchase from dreams bed in Hayes. My bed feels absolutely wonderful amazing very comfortable I’m very very happy with it and I’ll would recommend a friend or family hundred percent fantastic brilliant thank you

It came a bit early which was good. It was assembled quickly and I was advised to leave mattress for 2 hours. Friendly delivery staff.