Umar Ali warmly welcomed us and he guided us at his best. He explained each bit we had been asking and he also suggested a lot of combinations of our choices as well as colours, material, layout almo... See more
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I was served by a young gentleman called Aman. He was very helpful and answered all of my questions. He seemed to be very knowledgeable regarding the products sold within the store. He greeted me with... See more
We were greeted by Kishan- Sales advisor who took the time to walk us through the store. He guided us through the mattress assessment tool and then picked out best mattresses as per our body needs/ a... See more
The store experience was great. Umer was very pleasant and helpful. Great customer service Delivery times are too long as i had to reschedule. The delivery was smooth on the day. Disappointed in th... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Hayes Bridge Retail Park, UB4 0RH, Hayes, United Kingdom
- 02085 690909
4.6
Excellent
199 reviews
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was served by gunveen
was served by gunveen, amazing service.
she was very kind and helpful and talked us through getting both of our mattresses😊
May 15, 2026
Omer helped me a lot with choosing the…
Omer helped me a lot with choosing the right mattress and he was with me until the end of the purchase.
August 18, 2025
Nice bed, nice discounts on a few extras.
Bed buying is too expensive. There were a couple of token discounts, free delivery. Lead time only a few weeks. Not bad overall. Good service from rep.
May 10, 2025
Excellent service
February 27, 2026
The bed is not bad but I don’t like…
The bed is not bad but I don’t like this colour so I have to change that one
February 21, 2026
The staff in store and the guys who…
The staff in store and the guys who delivered, set up the bed were excellent.
Thanks to all of them.
February 15, 2026
Kishan is brilliant. He was excellent
Kishan, listens and based on what i need he makes some suggestions. He asked all the right questions and as a result i am very pleased with my purchase.
Thank you Kishan
January 30, 2026
Very Happy Customer!
The sales lady, who took our order., in store , she greeted us at the store was very courteous and showed us the child’s bed we were interested in.. loved the new machine you have in the store which she told us, which sleeping mattress was suitable according to the child’s body weight.. delivery was arranged and bed came on exact day.. not to mention two delivery guys who set the bed up in no time and took time to explain how things worked regarding the TV bed … He loves his lit up bed.. highly recommend Dream….The bed is beautifully made …. this bed is a child’s dream …
January 25, 2026
Sales and delivery teams were good
Sales team were good. Delivery and installation team were good too.
January 18, 2026
Excelent Customer service
I was interested to buy a Otoman bed but insured of the benefit of each model . In store I received excelent customer service ,helping me to find what I was looking for . I didn’t felt rushed in my decision and patiently I was introduced to all the models available.
Very happy with the purchase and the discount .
March 30, 2025
Great service from start to finish
Great service from start to finish. The sales person was very informative and catered for our needs.
We were kept informed as to the delivery.
The delivery men were excellent. They made sure the old mattress was removed before deliverying the new mattress.
Our son has found his mattress very comfortable and is well pleased.
January 18, 2026
Great representative Umar
We previously purchased a bed for ourselves, and Umar made that experience so pleasant and seamless that when it came time to buy a bed for our kids, Dreams was the first place we decided to return to—and Umar was the first and only person we wanted to see.
Once again, Umar was incredibly helpful, knowledgeable, and patient while assisting us in choosing the perfect bed. My kids are absolutely happy, and the bed is amazing—excellent quality and exactly what we were looking for.
Umar is a true credit to the Dreams team and a real asset to the company. We wouldn’t go anywhere else or deal with anyone else when it comes to our bed needs.
January 16, 2026
Unprompted review
Excellent customer service provided at…
Excellent customer service provided at the Hayes branch by Umar Ali. He guided us to choose a great product and we really appreciated his enthusiasm and patience.
We cannot wait to received our bed for peaceful night sleep !
January 15, 2026
Unprompted review
The delivery drivers were great thanks…
The delivery drivers were great thanks young chaps
December 19, 2025
5 star service
I'm not surprised that dreams has such a high review. This is one of the best customer journeys I have experienced. Special praise is due for Umal or Umar who was courteous and patient and totally professional.
December 22, 2025
Unprompted review
Mattress delivery
There were 2 men delivering my mattress, both were very helpful and polite. They removed the plastic covering and put my new mattress in place. Very pleased with the service.
December 18, 2025
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